Artisan Archive
Thread: ThunderHeart dropped the ball on a new Correspondant, Vehicles are broken and being ignored.
Sorry to disagree with CraftAddict. I do expect that SOE and others that are paid for this service support it 24x7. You mention Microsoft and Cisco not supporting their software in an overtime mode. Well the do. For This I have personal knowlege, because it is the work that I do.
We as a gaming community should expect that SOE provide support for this environment. Because we paid for the product and the monthly charges.. Personally I think it's silly to expect that they provide support when the minority of their clients are on the servers. As an engineerI know that network, protocols, software and hardware are stressed when the greatest numbers of users are on my systems. That is when I am needed most.
I find it problematic that the correspondent has become the soleconduit between the community and the devs, so if one goes AWOL we're out of luck. I've seen what results good, active correspondents can get. I've seen what happens when a correspondent shirks his or her duties. At this point, it seems that the devs depend so heavily on correspondent feedback, it's crippling to the community which doesn't have an active correspondent. It seems a hefty weight to be put on a player's shoulders, a player who is not even paid for the service. It seems like a job, and an integral one to game development, and as such, maybe the positions should be filled by Sony employees.
I wonder if we could borrow a Correspondent from another profession until ours is fixed?
JimerLins wrote:
I think the Correspondent program is good, but that SOE needs to devote more resources and/or staff time to keeping them in the loop, and getting us a new Artisan Correspondent more quickly.
EpiFett wrote:
ass hats.
Have you checked these vehicles? Others have said that vehicles made by a factory and removed from the crate after the patch were also affected by the 1500 hitpoint bug.
Itet wrote:
anyway you want it, they screwed up I suppose. My crates of 2400+ swoops will be in demand for a while
Whrlwnd13 wrote:Have you checked these vehicles? Others have said that vehicles made by a factory and removed from the crate after the patch were also affected by the 1500 hitpoint bug.
Itet wrote:
anyway you want it, they screwed up I suppose. My crates of 2400+ swoops will be in demand for a while
ALL vehicles removed from ANY crate, (pre or post patch) will have minimum hitpoints.
Those crates are all worthless.
Just because it's commondoesn't make it acceptable or satisfactory. That's the biggest problem with the industry today, the quality bar has been lowered to a point that a toddler can jump over it. I work for a software development house that services Fortune 100 companies. We provide 24/7 support. Some of the employees are even stupid enough to do it for no overtime pay. What's you point?
CraftAddict wrote:
The only problems SWG are those common to all MMOs, therefor completely normal operation.
Sorry to disagree with CraftAddict. I do expect that SOE and others that are paid for this service support it 24x7. You mention Microsoft and Cisco not supporting their software in an overtime mode. Well the do. For This I have personal knowlege, because it is the work that I do.
We as a gaming community should expect that SOE provide support for this environment. Because we paid for the product and the monthly charges.. Personally I think it's silly to expect that they provide support when the minority of their clients are on the servers. As an engineerI know that network, protocols, software and hardware are stressed when the greatest numbers of users are on my systems. That is when I am needed most.
Ke_la wrote:
I work of a company that installs and matains phonesystem I am Certifided a Panasonic System and MY TAC center closes at 5 o'clock and is off on weekends. This is standerd operating in my field and for the most part any that is not ether Undercontract or Considered a Utillity. We pay to play the game and the network is fine, AND this is not an emergancy CRASHES are an Emergancy, and last I checked MS is on bug fix 123k for XP and there still not on overtime there
Sorry to burst your bubble but the value added in phone systems does not equate to a large software program. The latter is far more complicated. Ifa 24/7 call center was using your phone system would you offer 24/7 support? If not then I'd never use your company.
The context of Microsoft most people are referring to on this threadseems to be their operating system (ie. XP). Windows and Office products are a pay once form of software. This is where they differ from SWG. SWG requires a customer to pay for the game and then continue to pay every month to use the software. The software is worthless by iteself. This continual cost of usage justifies the expectation for extended support (ie. arguably 24/7). This is where my parallel is more relevant than yours.
The company I work for develops software. We are paid to maintain (ie. monthly charges) and upgrade the system continually. If the system breaks we are required to fix it. If a production patch turns sour architects, project managers, developers, testers, etc.are all called in to correct the problem. We have a very simple rule when it comes toany production patch or release: Thelatest patchor release must not unintentionally alter or in any way negatively impact exisiting functionality. This is the reason for strict regression testing. At no time should a newer patch unintentionally corrupt existing functionality. If it does then it'srollback time. We implement this religiously. If only all companies adopted the same mentality .
EDIT: Typo.
Message Edited by Bugbait on 02-17-2004 05:40 PM
NJ62 wrote:I find it problematic that the correspondent has become the sole conduit between the community and the devs, so if one goes AWOL we're out of luck. I've seen what results good, active correspondents can get. I've seen what happens when a correspondent shirks his or her duties. At this point, it seems that the devs depend so heavily on correspondent feedback, it's crippling to the community which doesn't have an active correspondent. It seems a hefty weight to be put on a player's shoulders, a player who is not even paid for the service. It seems like a job, and an integral one to game development, and as such, maybe the positions should be filled by Sony employees.
You make some good points, but if they were Sony or SOE employees, we're back where we were, with a lack of trust from the community because of a perceived agenda or allegiance problem on the part of the Correspondent. After all, if they're being paid by SOE, why should they really advocate for the players?
I think the Correspondent program is good, but that SOE needs to devote more resources and/or staff time to keeping them in the loop, and getting us a new Artisan Correspondent more quickly.