Armorsmith Archive
Thread: So the Damaged RIS Segs that we had no warning/clue about = Wont be fixed by CSRs
In my experience with CSRs, I've gotten the matters resolved. You may have to push back a little though. I think on each occasion that was a little complex, I got a canned answer first. The next person seemed to actually look and listen to what I was saying.
I've found that it helps to spell out possible solutions that you find acceptable too.
The key is to be polite though. I'm sure they enjoy dealing with jerks just as much as everyone else does.
Slider067 wrote:
In my experience with CSRs, I've gotten the matters resolved. You may have to push back a little though. I think on each occasion that was a little complex, I got a canned answer first. The next person seemed to actually look and listen to what I was saying.
I've found that it helps to spell out possible solutions that you find acceptable too.
The key is to be polite though. I'm sure they enjoy dealing with jerks just as much as everyone else does.
I was polite.
I sent off a ticket about these and was compensated with the value of the materials used to make them, tickets seem to be pot luck over which CSR you get replying to it, some are complete and utter idiots.
-VtS-Maddix wrote:
To throw a spanner into this thread....
I sent off a ticket about these and was compensated with the value of the materials used to make them, tickets seem to be pot luck over which CSR you get replying to it, some are complete and utter idiots.
Heh I had the person who gave me their segs put in a ticket as well so see how it goes.
I have always had good experiences with the CSRs until this. Well, this wasnt exactly a bad experience. The CSR was polite or whatever, they just had no f'ing clue what I was talking about lol.
CharPrime wrote:
its a pain, but keep submitting a new ticket while referencing the old ticket numbers. some csr just don't want to do anything but cut and paste
i had stuff that disappeared after i bought it from my vendor. it took 20 tickets, before a csr did something about it other then telling me that can not recreate that item
we need user feedbacks each time a csr responds to a ticket. they have ZERO pressure to perform, other then cut and paste. there performence must be judged by the amount of tickets that can aswner. typical CSR, they train them how to get you off the phone rather then fix the problem
remember you are dealing with BOTTOM line workers
its a pain, but keep submitting a new ticket while referencing the old ticket numbers. some csr just don't want to do anything but cut and paste
i had stuff that disappeared after i bought it from my vendor. it took 20 tickets, before a csr did something about it other then telling me that can not recreate that item
we need user feedbacks each time a csr responds to a ticket. they have ZERO pressure to perform, other then cut and paste. there performence must be judged by the amount of tickets that can aswner. typical CSR, they train them how to get you off the phone rather then fix the problem