Armorsmith Archive
Thread: CSR Comments on Factory Colour Bug
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Turkina
Sat Jun 11, 2005 5:01 pm
#1
That reply seems to me to indicate that it's intentional
Either
a) I'm missing something
b) The CSR's don't know what the hell is going on, as he told me to /bug in the same breath
c) It is in fact intentional, in which case, what in the name of peko-peko's is going on? 
Turkina
Sat Jun 11, 2005 5:15 pm
#3
Ihope it's #2, but the lack of acknowledgement from the Devs is worrying me a tad...
Carason
Sat Jun 11, 2005 5:53 pm
#4
I've seen so many posts about CSR's not appearing to know what's going on, and I "think" I have an idea why. Assume there's a big brick wallbetween the CSR's and the Developers... and they cant communicate with each other.Now, Devs work on code and issues that affect everyone, CSR's handle situations unique to you, i.e.... something disappeared out of your house, you're stuck somewhere, a player is harassing you, etc.
If you submit a ticket toa CSR, and they respond "this is as per game design", as this CSR did, I really DONT think they mean it's intentional, but that it's occurring because of the way the game is currently programmed, which, the CSR cannot change. Therefore, we need to get that info to the Devs to help. Apparently, the CSR's cant/wont forward it to the Devs, and to some degree I can see why.... 99% of what they probably get are things that really should go through the /bug system. They'd spend all their time forwarding e-mails and less time helping those with the "unique" problems.
If the holocron or ticket/bug areas were more clear, and the CSR's responses be less "generic", it would be easier for us to submit a "problem" to the correct place.
Please know I'm NOT defending them... just stating what appears to be a possible explanation. /shrug
Message Edited by Carason on 06-11-2005 08:57 PM
Quizz
Sat Jun 11, 2005 7:11 pm
#6
lol...i submitted a ticket about vendor data missing and he told me to delete my profile and that willfix the problem. i wanted to strangle the idiot for such a stupid reply. /bang my head
Twiiilek
Sat Jun 11, 2005 7:24 pm
#7
CSR's are recruited off the street and are required to have no prior computer experience. If the give me a BS answer andI have achance to add comment I do so and say "this kind of ticket responses is very frustrating please forward it to your supervisor" I've done this twice and atleast gotten a more educated response even if it wasn't what I wanted to hear.
Twiiilek
Sat Jun 11, 2005 7:28 pm
#8
oh yeah one more thing, I think if you get a response from the "morning crew" they will be more likely to give you a genaric answer because there arn't any "server specific CSR's" untill the afternoonI've found that the Server CSR's will be the only ones that dont normally give you BS, confussingand non answer responses.
Turkina
Sat Jun 11, 2005 7:30 pm
#9
""oh yeah one more thing, I think if you get a response from the "morning crew" they will be more likely to give you a genaric answer because there arn't any "server specific CSR's" untill the afternoonI've found that the Server CSR's will be the only ones that dont normally give you BS, confussingand non answer responses""
That's a bloody good point - i'll have to keep that gem in mind for the future, cheers 
Carason
Sat Jun 11, 2005 11:49 pm
#10
Quizz wrote:
lol...i submitted a ticket about vendor data missing and he told me to delete my profile and that willfix the problem. i wanted to strangle the idiot for such a stupid reply. /bang my head
LOL... that CSR has NO clue. I'm a double-crafter (AS/WS), so I have about 500+ resources stored on my vendors, so I feel your pain about the missing vendor data. That sort of a response is not only rediculous, but downright STUPID (as you so accurately called it). I cannot imagine any part of the code where your profile has any sort of interaction with a vendor list.
In a way, I almost hope you were posting this as a joke, but...assuming youweren't... DAAAYUM! They need to do some more training!
WittyNewt
Sun Jun 12, 2005 4:21 am
#11
Lol, I know this CSR
Posted a ticket a few days ago about having some hunting rewards stuck in the ingredient hopper of one of my factories and I can't remove them (I put them there for temp storage, silly me )
)I explained the issue very clearly in my ticket. This CSR responded back that he had checked the OUTPUT hopper of my factory and had no problems removing an item from it and then explained to me how to use the menu options to access the output hopper. I am left with the following thoughts:
a: he obviously did not read my ticket very well
b: he obviously does not realise that players cant put things in output hoppers
I posted another ticket since this CSR closed the previous one without giving me the option to reply even though he had not solved my issue at all. Hopefully, the next CSR I get will take the time to read my ticket.
Regarding the factory colour bug, it is a bug, its a game breaking bug for any crafter and it staggers me that it has not been fixed yet.
Ani_cul
Sun Jun 12, 2005 5:45 am
#12
Goodness did not realize until now you guys have this bug as well!
It is on Tailors priorties issue and I am ever so sorry to hear AS' are hit with it as well 
GraySeven
Sun Jun 12, 2005 7:23 am
#13
Go to the community relations board and you'll see loads of posts on the poor customer service players are recieving. One poor guy has been unable to log in to his character for almost a month.
If your problem isn't well known or documented, you'll get the generic "we can't help you, use /bug" response....
...if you're lucky.
Otherwise, they will see one word from your problem, like "armor" or "house" or "inventory" and give you the canned and hotkeyed generic response for that, a majority of the time, has nothing to do with your problem.
Customer Service doesn't exist here, and it seems like SOE has no intention of fixing their CS problem.
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