Architect Archive
Thread: Missing Factory
Unfortunately it did happen to me with all of my factories right after I had moved them to a new location. I had set them up, put a week's worth of maintenance in all three of them, checked the status to make sure there was enough in it, and went off for the weekend. I go back a few days later and they're all gone. I checked the alt (who was holding the factories) and the day after they had been placed there was an e-mail stating that they were at 18% had been sent to him. I sent in a CSR ticket and they were able to determine the date they were placed, but they found no record of maintenance paid into it. There basically wasn't anything they could do.
If you didn't get any kind of message, I'd recommend a CSR ticket and have them investigate it. It only took a day for them to get back to me. They may not be able to fix your problem, but it might help keep it from happening to someone else.
There's the old someone builds a house on top of yours problem too -- or has then been fixed yet? Basically occurs when the server hasn't finished loading and someone else builds something in the prime location you had already picked. 
Well it just happened to me tonight. I logged in and my factory is gone with crates and crates of stuff in them. All gone! plus I had packs in them also.
I was hoping that it would come back by the server resetting but after reading this post, I'm not going to hold my breath. I had tons worth of product and resources in them as I keep those factories going almost 24 hours a day.
This stuff really has to stop.
you paid for the bike to get fixed... the money is gone, but.. the server just forgot to save that it happened. Its just to me that this sounds like it might be a similar root cause.
Well I put a ticket in and got a response: They told me that I had not paid maintenance also in it since I dropped it.
C'mon I'm a professional crafter /merchant, All of my slots hold building and factories plus 6 vendors. Why would I maintain every other building and not bother with this one. I told them to check all the building and factories on my account. Why would I let something go away that is housing at least 75 crates of architect parts. We won't even talk about what I had in the ingredient hopper. They need to stop always putting the blame on us and fix there bugs.
I agree sometimes it is our fault but in this case it's there bug but I'm not holding my breath that any reconcilliation will come of this.
But I will say I'm slowly becomming very disenchanted with this game and it takes alot to discourage me.
And you start your factories, they will subtract money from the maint pool to operate.
So those 7 days, might not last long if it's in use.
I keep my factories at minimum 50k power/creds, just in case I forget to refill it sometime.
I've started the habit of checking all of my structures every time I use them or enter them. And keeping track of what days I pay maintenance in (which is more for my benefit than theirs since I doubt they'd take my word for it). There is obviously a bug here, but I don't think that it has officially been recognized as one. It does seem that the server "forgets" or forgets to save things from maintenance paid to vehicles fixed.
Is there such a thing as a posted and accessable "Known Bug" list? It would really be helpful to know if it's something they are aware of/acknowledging or if it's just getting shoved under the rug and chalked up to player forgetfulness.