Weaponsmith Archive
Thread: Customer Etiquette
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Devla_Alved
Thu Jul 29, 2004 11:37 am
#1
Just wondering how you all deal with impolite customers. Do you ban them from your shop? /Addignore?
I send out emails with a stock update to customers who have bought from my shop. Today I received an email telling me my weapons were not "high end enough" for this person.
Now....I am a +12 point smith, I use the best possible resources from the past 6 months or more, have a wide customer base, and many dedicated customers that know I try and supply them with the best possible weapons. I take pride in it, as I am sure many of you also do.
I am so mad right now, I controlled myself and sent a reply back saying he was removed from the email list. I wanted to say much more but I did not.
So...how do you all deal with insulting customers? Do you ban them from your shop or just ignore them?
Keaka26
Thu Jul 29, 2004 11:42 am
#2
Revenge? Wait for them to bring you some krayt tissue or something, then use crappy materials/failed assembly or experimentation...
Thorskid
Thu Jul 29, 2004 1:12 pm
#3
I do the same thing that I do irl. I smile, be polite and never invite them back to my store again. The worst thing about marketing in this game is that 90% of it is word of mouth. If you piss off one person then they will tell others how poorly you treated them or say that your wares are poorly made. Just let the person get ticked off at you and let them go their way, most of the time they will actually be back. If not, then its no loss, you dont need that kind of bad customers anyway.
Flamingdeath
Thu Jul 29, 2004 3:07 pm
#4
I just ask them to show me a better version of the weapon in question. 9 times out of 10 they are usually talking bout weapons that were sliced. At that point I remind them that I'm not a smuggler. 
Toraark
Fri Jul 30, 2004 12:49 am
#5
Just ignore him but be polite and dont send him any more stock updae emails.
Put yourself in his position. Did he ask to be on a mailing list? If not, you sent him unsolicited email and many people find this practice to be just as rude as he behaved.
Go on pleasing your current faithful customers, forget about this guy and remove him from your marketing campaign.
JMHO
Master Weaponsmith and General Nice Guy Fish
Proprietor: Toraark Designs (tm)
Naboo, Theed -5050 2600 Ahazi Server
RTPrimus
Fri Jul 30, 2004 6:45 am
#6
I had a customer like this about a month ago. Now, I know I only am lacking a few parts for better weapons, but still for my prices, you cant find better!
Anywho, this guy did the same thing so I removed them from my email list. Then, he left a barker droid on my shops front door saying not to buy from me. Lucky for me, I found a CSR online and reported it. Can we say BANNED! lol lol lol lol lol
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