Tailor Archive
Thread: The Knowledge Base needs our help.
)SWG has had a searchable KnowledgeBase (KB) forever... but nobody knows about it.
Please help us Correspondents, CSR staff and the Devs help other players that may not know as much as you.
--------------------------------------
[this next bit was blatently stolen from the Chef board.. thanks SirVimes!]
The CSRs have been updating the knowledgebase for all professions including [Tailor]. It can be accessed in-game with the following steps:
Open your Holocron (CTL H with the default keymap)
Locate and click on the Customer Service button
You are now presented with the Knowledge Base. You can either search by question or by a specific KB entry ID (if you know one)
or through the following link:
http://www.station.com/kb
If you have a chance please peruse the knowledge database and see if you can find any mistakes.
----------------------------------------
The Correspondents have been hacking away at this for a week +, and would now like you (the general public) to try and look stuff up in the KB and see what you get.
If you find errors please submit them here in this thread.
*********************
If you are pulling articles from the KB ingame:
Submit the item, number (soe22453) and the text that is wrong/unclear (with a correction).
********************
If you are pulling them from the web version:
Submit the article title "Why don't my new schematics show up in my crafting tool?" (NOTE: this is not your seach string. This is the title of the article you are reading) and the correction. (The web version does not give you the article numbers, so this title will help the CSRs find te article in question when they go to fix it.)
********************
The web version and the in-game version have the same questions and answers, just a different interface.
If you have a question that has no KB answers, or the answers available do not really help...
Post here with a
--------------------------------
UNANSWERED KB QUESTION:
The Question itself.
Answer (If you know what it is. If you don't, we'll shoot at the devs until they tell us)
----------------------------
Please help out less knowledgeable players then yourselves. There will be threads like this in all the profession forums, so help out with any other professions you have to.
Message Edited by Anabelle on 02-20-2004 04:23 PM
Message Edited by Anabelle on 02-27-2004 09:02 AM
wow, I havn't used this function since august, and even then it was out of date and unhelpfull.
Heck... I'd even forgotten it existed.
And they want our help to make it usefull? .... sounds too much like work. sorry.
Srednii wrote:
wow, I havn't used this function since august, and even then it was out of date and unhelpfull.
Anabelle wrote:
Srednii wrote:
wow, I havn't used this function since august, and even then it was out of date and unhelpfull.
The CSRs are working very hard to weed out the bad information and make sure that the Knowledge base is useful. They've been adding a large amount of information in the past few weeks.
It's a big undertaking and not a very glamourous one. And any help would be appriciated.
Thank you for kicking off this post Anabelle. The Knowledge Base in game is quickly growing to cover more and more topics and provide the most accurate information possible. On a daily basis entries are published to the Knowledge Base and any errors that are located are fixed and published.ffice
ffice" />
The exciting thing about the Knowledge Base is that the response time for the entries can be so swift. If you locate an error in the Knowledge Base and bring it to your correspondent we can fix it and have the corrected version in game within hours or even minutes of receiving that information. Any gaps in the Knowledge Base can also be quickly filled.
I’ve asked your correspondent to start a thread like this for two reasons. First the Knowledge Base is very important to us, but right now it is under utilized. I’m working with the Correspondents and the Developers to increase awareness for the Knowledge Base. Soon we’ll be changing some things in game to make the Knowledge Base a lot more visible.
That brings me to my second reason for coming to you – information that is as complete and accurate as possible. When the Knowledge Base becomes more prominent it will be vital for it to be as complete and accurate as possible. We have been working internally and with the Correspondent program to comb the Knowledge Base and add new entries. We would really appreciate it if you could point out anything that you find to be in error, out dated, or simply missing. If you think a question needs to be asked that’s not here please post it, or send it directly to your correspondent. We’ll work to get as many into the Knowledge Base as we can.
Thank you for your support and we really hope that you find the Knowledge Base to be a useful source of information. Please keep in mind that the Knowledge Base is intended to provide information about systems and policies but will not provide direct spoilers.
I will look today when I log in game. I like quick and easy answers so I wanna check this out, it may save me time answering the many questions I always get.
TheFriday Featurewrote:
Just above where an item's number of available sockets is listed is the total Skill Mods the item of clothing or armor gives a player while wearing the item. In the clothing item above, the current Skill Mods the shirt gives is a Melee Defense of 4 and a Defense Vs. Stun of 17. These values can be further increased by adding additional Skill Tapes, or a player may choose to add skill tapes to the existing sockets for different types of Skill Mods.
ok, the latest friday feature is a perfect example of why nobody should exert even one iota of effort into helping these putzes.
Here we have a friday feature, as uptodate as they can get and they have blatant falsehoods printed. They don't even try to explain how things really work with skill tapes, they instead talk about some fairy tale vision of some alternate dimensions version of how skill tapes work.
Man, my apathy is reaching new lows. My disgust too.
I just wanted to stop by and say that we’re very thankful for all of the input we have received from the community. Over the last few weeks the Knowledge Base has seen literally thousands of new entries in every conceivable topic. Many of the best questions have come directly from these forums.
fficeffice" />
If you have not yet taken a look at the Knowledge Base I encourage you to do so. With Publish 7 (currently on ffice:smarttags" />
If you have questions regarding game systems, even if you know the answers to those questions or think they are silly, please either post here or work with your correspondent to get those questions to us. The more information we can put in the Knowledge Base the more useful it will be for all of us. We are also interested in feedback on existing entries from typos to incorrect wording or information. Bring those to your correspondent as well.
Finally I want to stress again that the Knowledge Base is one of the items in Star Wars Galaxy that we can update and modify whenever we choose. If you see that the Knowledge Base doesn’t cover a topic, or covers it poorly, get your correspondent’s attention and we’ll look at it. Changes made to entries are instantly visible in game and on the web site.
The link to the knowledge base out of game is http://station.sony.com/kb or you can find it in game by opening your Holocron (CTL H) and clicking on the Customer Service button in the lower left.