Tailor Archive
Thread: A Special Thank You
I'm glad you found a tailor you liked.. but I am curious about something.. what exactly did this "amazing success" accomplish?
I've never heard of charging more of amazing successes! 
Ri'a
What I find is that a hugely stocked vendor helps a lot with burnout. I tell my customers "browse the vendors, and then I'll be happy to make you what you want." Because I have roughly 1200 items spread out on 4 vendors, it's likely that the person will find what he/she wants on the vendor. Incredibly useful for the "I'll know it when I see it" shoppers.
Usually a client can put together the entire outfit from the vendor. If not, the vendor at least gives a starting point for discussions about clothes (i.e. "I like the padded workpants, but the kneepads look stupid").
When a client is looking for something specific, and e-mails me,usually I have 2 in stock and the entire outfit is ready to go, even when I'm out and about. I can just send an e-mail with the waypoint if I'm sure it's in stock.
Because so many clients are satisfied with the vendor - and actually prefer the vendor - I find that I have a lot more time and energy to spend doing custom fittings for the few customers who need them. I have a private studio separate from my shop in which I do image design and fittings (I have a "dressing room" which is set up with plants and divans and those "S" shape loveseats, and a "salon" which is set up with reclining chairs).
I guess my point is that a lot of people prefer K-mart shopping, and if you give it to them, it allows the tailor more time to work with clients who need individual attention.
MyloStats wrote:
It was supposed to be a +14 warcry / intimidate undershirt...she had an amazing success and it ended up a +16.I dont know how common that is, but i was happy.
Wierd, I've never had that happen. My BE clothes always have the exact stats of the tissue(s) I put in.
Anyone else have this happen?
Ri'a
RandDarkstar wrote:
I had an interesting surprise when I logged in this weekend. CSR-PeterT had bought two shirts from my vendor. I was under the impression that the csr guys could simply make whatever items and clothes they wanted, but knowing that one of them is wearing 2 of my shirts is very appealing.
Thank you Peter!!!
I've had CSRs buy from me before - I've saved those emails ever since, hehe
I think the tailor lied just to make you feelspecail about your purchase, like it was a rare thing. OR the tailor made the tissue right there because they are a Bio-Engineer as well. OR the tailor usually gets +14 tissues from their BE and got a good batch this time and lied to take credit for the extra +2. These are all likely scenarios and you'll never know unless they confess. Hehe. Anyhow...it's very easy to lie to people about tailoring issues because most people are ignorant of how it works, especially bio-enhancements. All you tailors know what I'm talking about, you get those kind of tells you hate!
est.hunyadi.net/tailin/home.htm
Nailin wrote:
Anyhow...it's very easy to lie to people about tailoring issues because most people are ignorant of how it works, especially bio-enhancements. All you tailors know what I'm talking about, you get those kind of tells you hate!
Uh, lying to customers isn't cool, and I hope anyone reading this thread doesn't get the impression that lying or making things up is standard practice for us. I mean, that's definately a true statement, but it's easy for experts in any area to lie about it to those who aren't as involved. I mean, a Master BH could make up all kinds of things about their profession and I'd probably believe them.
It's actually in our best interest to be totally honest with all of our customers and to be reliable sources of information. The more we educate our customers about their clothing choices, the easier it is for both the tailor and the customer. Being honest, helpful, and friendly is the only way to get repeat business.
Spreading misinformation may be easy, but it's really harmful because the customer gets confused and doesn't know who to believe. I can't tell you how many times I've had customers get really frustrated because someone else told them something inaccurate, and when I try to straighten them out they think I'm the one that doesn't know what I'm talking about.
If a customer asks a question I can't answer, I always just admit that I don't know, research it for them (since I'm supposed to be the expert, I need to know about any tailoring question I can't already answer!), and then follow up with them later once I've figured it out. I've actually gotten some pretty good tips that way, people appreciate the extra effort.
Yeah that doesn't sit well with me either. I think the tailor was making it up because the final stats on the clothes are the same as the tissue no matter what the 'success' was in making the item, so my first instinct is that she was making it up to somehow show that she is an amazing tailor.
I would never do this kind of thing to any of my customers.
Amazing success in tailoring means nothing.