Tailor Archive
Thread: I created a CS ticket RE: the color NERF to Pocketed
well, not a response really... I got back an auto response that told all the different reasons I might not be able to call a pet since the patch.... and it told about factories and vendors and a few other things.. and at the end it said if this auto response did not answer your question please add to this ticket... so I added to the ticket... and I never got a response... so I deleted the ticket and made a new one, hoping to get an answer to my question as to whether the colors are going to be fixed...
I'm sure that losing some colors for a couple of clothing items might not seem like such a big deal to some people, but astailor, colors are my main staple of business...
All I'd really like to know is if we are going to get our colors back for these and a few other items that got hit with the color nerf... I'm asking for a simple yes or no answer to my question... I hope that's not too much to ask for...? a simple yes or no...?
Stop wasting the CSRs time! The Devs have admitted it's a bug and that it will be fixed very soon. Putting in CSR tickets at this point doesn't help at all. Read the Dev responses and have patience.
3) 55 Missing Colors – Master Tailor skills are missing the ability to create custom colors. Some of the brighter colors cannot be made, yet NPCs have them.
Currently a bug, we’ll fix this very soon.
...its weird, it seems some people get answered in minutres, and others neer. go figure
Do *not* delete your ticket! Deleting it just puts you at the bottom of the pile. What you want to do is add a comment to the ticket every five days or so, if you want response.
That said: DO NOT MAKE A TICKET FOR THIS!
CSR tickets are for issues a customer service rep can help you with. They can't help you with this. Use the /bug tool. Do it a few times, if you want. A CSR is just going to read your ticket and give you a "I've informed the Devs" response. (Trust me; I've gotten a few of those.)
SueDenim wrote:
But the Pocketed Shorts thing is a different bug from the 55 missing colors - the two are completely unrelated, as far as I can tell.
Exactly... nowhere in my post did I mention the 55 missing colors, lol, I have no idea how someone could read it that way... I'm fully aware that the 55 missing colors issue being "looked into"...
You are absolutely right, I'm talking about the completely unrelated issue, the NERFING of the colors of the Pocketed Shorts and Desert Crawlers that happened with the "big" patch (as well as a few other clothing items)... I just want to know if we will be getting the colors back for these items and all I'm asking for is a simple "yes" or "no"... 
FOO007 wrote:
Do *not* delete your ticket! Deleting it just puts you at the bottom of the pile. What you want to do is add a comment to the ticket every five days or so, if you want response.
That said: DO NOT MAKE A TICKET FOR THIS!
CSR tickets are for issues a customer service rep can help you with. They can't help you with this. Use the /bug tool. Do it a few times, if you want. A CSR is just going to read your ticket and give you a "I've informed the Devs" response. (Trust me; I've gotten a few of those.)
I don't expect CS to have all the answers.. I expect that if they don't have an answer, they ask the question to the appropriate person and then come back with the answer... an unrelated auto response and then NO response to the added comments is not good customer service, IMNSHO...
p.s.. I sure did /bug it... I'd also like a simple answer to my simple question...
Saeelwenea wrote:
well at least your ticket was resposned to. I put in a ticket about some resources I bought off the bazaar and could not remove from the bazaar they were in my available items tab n the bazaar I was in the correct city to pick up the items but every time I tried to retrieve them it said to pick a valid item. I put that ticket in so long ago the the items have since disappeared from my available items tab in the bazaar. =( And as of last night the ticket had still been unread. =(
hmmm... did you try double clicking on the ticket to see if there were any CS comments...? I can understand your frustration there, I had the exact same issue... unfortunately, I never was able to retrieve my items... I logged in one day and the items had poofed... which was just as well since I needed the bazaar slots and couldn't use them until the space was freed up...
p.s.. I did get a very nice response from CS and the response was they were sorry but there was nothing they could do about it... but at least it was a response...
I read somewhere that when the ticket says 'unread' it doesn't mean the CSR hasn't read it, it means there is a response that hasn't been read yet. I cannot verify this as I had a couple of things in there that I foolishly deleted eventually thinking they hadn't been read, and I deleted them out of frustration.
At least when they nerfed our pocketed shorts, they fixed out exotic leotards! 
What it honestly appears that they tried to do, was implement some half done way of tailoring 3 colors on an item rather than the standard 2, and that it made it into the current release when it in fact should have stayed in test until complete. The buckle color is new, the belt the usual,and I'm guessing the color of the shorts themseleves is now Color 3.
Would be nice if this were the case, and that we might see 3 color palettes on clothing in the near future. Now if they'd only fix our factories so we could make some of these nice items once again..
And it's not a nerf it's a bug. I really doubt they intentionally made those shorts only craftable in one color. They're not thinking "Gee, being able to make pocketed shorts in more colors than tan is unbalanced! We'd better act quickly and nerf those shorts!"
Sorry, I just hate everyone refering to every little bug or problem as a nerf. 