Ranger Archive

Thread: Wise words...

Calculus_Entropy
Thu Jun 02, 2005 7:07 am
#1

Due to some issues with the GCW forum, Garva posted this inspired message.

While this does not directly apply to us, it is certainly something to keep in mind when deciding how to approach the devs with issues.



Calculus Entropy
Ranger Blue Glowie Emeritus
Garindan used /areatrack to find Han.
Owen-Lars
Thu Jun 02, 2005 7:17 am
#2

Ive been saying that for a long time and i think how people name posts and how they adress issues have changed considerably recently.


There was a reason why so many posts were getting deleted and this was because although some were not inviting flames in body of the thread, the title itself set the completely wrong tone.



THORTAC BALCOR
The Lost Ranger
RANGER
Cryos_Merovingian
Thu Jun 02, 2005 7:33 am
#3





Calculus_Entropy wrote:
Due to some issues with the GCW forum, Garva posted this inspired message.

While this does not directly apply to us, it is certainly something to keep in mind when deciding how to approach the devs with issues.




I agree with Garva. Now, I'm really trying to stay positive here and be more upbeat, but, IMHO, Rangers really have exemplified what Garva is talking about here - historically at least. The ideas and suggestions that you, Owen, JB, and Paks put together are presented in what I think Garva would think of as a prime example of presentation. Moreover, the broader Ranger community has also displayed examples of this on a regular basis. Where has this gotten us?

I like what is being preached by Garva there but sometimes it just feels like the practical application strays from the ideals set forth in the theory.

We talk and talk about how great a community we are and how we need to present our ideas in a clear and constructive manner in order for Rangers to get a Revamp or even a few hotfixes and that craying and complaining in ALL CAPS and L337 SP3AK do nothing - that all makes sense. But still, look at our profession.

After a while it just feels like "nice guys finnish last", making the option of being a "jerk" more and more tempting.

I don't know, maybe the Corrs are privy to knowledge that abates my concerns here, but this is how I'M feeling about things.

Message Edited by Cryos_Merovingian on 06-02-2005 10:36 AM



___________________________________
CRYOS MEROVINGIAN
Elder Ranger

SickSix
Thu Jun 02, 2005 2:02 pm
#4

this is most of my reply from that thread:


___________________________________________


What is happening here, seems to be similar to things that have happend in the Ranger Community. We have SOOOOOO many GREAT threads on what can be done to our profession to make the community happy, but where has it gotten us? NOWHERE! only when the entire community is thrown into an uproar (but still a very civilized uproar) did anything get done.


And that is now what we are seeing here in the GCW. The problem Mr. Garva, is with you and the Red Names. You guys never respond to the good threads. Only the bad ones. So what do you get? People going overboard to get attention because that appears to be the only way to get it. Maybe if the Developement team would respond to the players more, then things wouldn't get out of hand????? just a thought.



___________________________________________



If the Dev's and Admin posted more in the GOOD threads, then would that not encourage that post style more?


But your garunteed to get Dev or Admin feedback for doing BAD stuff??? The Dev's and Admin have a major role in why there are so many negative posts........because they get the feedback, good or bad.





SickSix
MASTER INVISI-PUSS
HadesNNHellriders
You're supposed to sit here
and die while I poison you.

Vorpaks
Thu Jun 02, 2005 2:15 pm
#5



SickSix wrote:

this is most of my reply from that thread:

___________________________________________

What is happening here, seems to be similar to things that have happend in the Ranger Community. We have SOOOOOO many GREAT threads on what can be done to our profession to make the community happy, but where has it gotten us? NOWHERE! only when the entire community is thrown into an uproar (but still a very civilized uproar) did anything get done.

And that is now what we are seeing here in the GCW. The problem Mr. Garva, is with you and the Red Names. You guys never respond to the good threads. Only the bad ones. So what do you get? People going overboard to get attention because that appears to be the only way to get it. Maybe if the Developement team would respond to the players more, then things wouldn't get out of hand????? just a thought.

___________________________________________
If the Dev's and Admin posted more in the GOOD threads, then would that not encourage that post style more?
But your garunteed to get Dev or Admin feedback for doing BAD stuff??? The Dev's and Admin have a major role in why there are so many negative posts........because they get the feedback, good or bad.



I agree with this. I wish the developers would do more trawling for good or interesting ideas. But unfortunately when a dev posts to something people tend to take it as a "promise." If Thunderheart had come on to the stealth thread and said "this is an interesting and well thought out idea Fred!" how much more bitter would we be feeling now that we did not get it?

Dev feedback, positive or negative, is always a double-edged sword. Every single thing they say is likely to be pulled out months and months later and pointed to as a promise, even though we all know that schedules, priorities, and knowledge shift constantly.

So while I desperately want to see more red names chatting it up on the forums, the idea of it happening also makes me nervous for the future bitterness level of the board.



Paks
Master Ranger/Master Creature Handler
-I support ATK play

Calculus_Entropy
Thu Jun 02, 2005 2:19 pm
#6

You beat me to the QFE, Paks, but I would to also toss out that the devs always give us reassurances that they DO read our forums and are always taking our feedback (though not responding), yet we never see anyhting come of it (in fact, far to often, the opposite of what we want gets done).



Calculus Entropy
Ranger Blue Glowie Emeritus
Garindan used /areatrack to find Han.
Thunderheart
Thu Jun 02, 2005 2:54 pm
#7






Vorpaks wrote:





SickSix wrote:

this is most of my reply from that thread:


___________________________________________


What is happening here, seems to be similar to things that have happend in the Ranger Community. We have SOOOOOO many GREAT threads on what can be done to our profession to make the community happy, but where has it gotten us? NOWHERE! only when the entire community is thrown into an uproar (but still a very civilized uproar) did anything get done.


And that is now what we are seeing here in the GCW. The problem Mr. Garva, is with you and the Red Names. You guys never respond to the good threads. Only the bad ones. So what do you get? People going overboard to get attention because that appears to be the only way to get it. Maybe if the Developement team would respond to the players more, then things wouldn't get out of hand????? just a thought.



___________________________________________



If the Dev's and Admin posted more in the GOOD threads, then would that not encourage that post style more?


But your garunteed to get Dev or Admin feedback for doing BAD stuff??? The Dev's and Admin have a major role in why there are so many negative posts........because they get the feedback, good or bad.







I agree with this. I wish the developers would do more trawling for good or interesting ideas. But unfortunately when a dev posts to something people tend to take it as a "promise." If Thunderheart had come on to the stealth thread and said "this is an interesting and well thought out idea Fred!" how much more bitter would we be feeling now that we did not get it?

Dev feedback, positive or negative, is always a double-edged sword. Every single thing they say is likely to be pulled out months and months later and pointed to as a promise, even though we all know that schedules, priorities, and knowledge shift constantly.

So while I desperately want to see more red names chatting it up on the forums, the idea of it happening also makes me nervous for the future bitterness level of the board.




I agree


We do read the boards and try to interact as much as possible, but I'm looking for the best avenue for positive interaction. For that I need the community's help.






Kurt "Thunderheart" Stangl
Community Relations Manager

Owen-Lars
Thu Jun 02, 2005 2:57 pm
#8

and you got it IF you promise us a revamp



THORTAC BALCOR
The Lost Ranger
RANGER
Calculus_Entropy
Thu Jun 02, 2005 3:04 pm
#9






Vorpaks wrote:

Dev feedback, positive or negative, is always a double-edged sword. Every single thing they say is likely to be pulled out months and months later and pointed to as a promise, even though we all know that schedules, priorities, and knowledge shift constantly.






/cringe For fear of my life, I will still say this...


/points at a certain thread that is almost 2 years old and was made by someone no longer employed by SOE/LA (or at least isn't involved in the game anymore) yet still gets drug up.




Calculus Entropy
Ranger Blue Glowie Emeritus
Garindan used /areatrack to find Han.
Serraphin
Thu Jun 02, 2005 3:17 pm
#10






Owen-Lars wrote:
and you got it IF you promise us a revamp






We were promised one with the CU then removed from the CU either directly or indirectly by TH so I don;t think this is something we can honestly ask for. TH has a supervisory chain just as we do and a promise made today may be broken tomorrow by someone above him. I would settle for clear lines of communication and some honest dialogue
CuchulainnDarklight
Thu Jun 02, 2005 3:22 pm
#11








Thunderheart wrote:


We do read the boards and try to interact as much as possible, but I'm looking for the best avenue for positive interaction. For that I need the community's help.







Well I have to say that on the ranger boards its not difficult to find well-planned, well-thoughtout, well-presented ideas on how the profession can be improved and these have existed for years now!


However, when those ideas are supposedly unworkable for rangers, yet mysteriously turn up in other professions skillsets post CU then you can forgive members of the Ranger community for not putting forth any more ideas, for the fear that they will mysteriously turn up 1-2 years later as part of somebody elses work and as part of another profession.


I think you will find the majority of people still left in game and in ranger do not believe ANY member of SOE wishes for any other sort of communication other than "With this combat upgrade you have given us too much, please take a year off!" And the majority of evidence seems to support this idea.


If SOE were to, and bear with me here, actually listen to players legitimate wants and needs then incorporate them into the game rather than ignoring the playerbase and doing what SOE want, I believe that MORE people would play SWG, hence generating more money for SOE, and consequently having people put GOOD reviews of SWG on sites such as Amazon.


However, I am doubt that this crazy policy of listening to customers, and doing the work they pay a monthly fee for, will ever materialse. But, please feel free to prove me wrong!

Message Edited by CuchulainnDarklight on 06-02-2005 03:22 PM




...has mastered the Pilot profession
The above post does not represent the views or beliefs of the poster, his countrymen or government, or anyone he remotely knows or has heard of, though in a perfect world he would be the government and his word law. The above post is also wholly fictitious, and any resemblance to any persons or entities living or dead is purely coincidental. Unless, it sounds really cool, in which case its all true, really.
Use the test centre avatar if you have any issues with the NGE or SOE, like me!
Vegitaa
Thu Jun 02, 2005 3:37 pm
#12






Thunderheart wrote:

I agree


We do read the boards and try to interact as much as possible, but I'm looking for the best avenue for positive interaction. For that I need the community's help.





I posted a thread just a few hours ago with this in mind. It's constructive, has good input from the community, and absolutely positively no flames... but because I felt that the only way a Dev would read it was if they thought it was bannable.. I titled it "Do we even have any Dev's anymore?"


Thunderheart, for almost 2 years I have been watching Dev tracker. Reading GCW, BH, Jedi boards. Now I stick to Ahazi and Pilot boards because those previous are mainly flaming messes now.


Us pilots have issues, but I can't remember the last time a Dev stopped in there. I know how hard you guys work, it's a lot A LOT of stuff that needs to happen in SWG. I compiled and listed every single professions top 5 list in my thread and still there were no flames. It's a beautiful thing to behold.


But as the above poster put it so well, many of us feel that we have to cause some form of controversey just to get any attention/comment at all.


For me two year veteran reward, could you and the other Dev's just do your best to communicate with us better? You've heard it before, no communication is much worse than bad communication.





There is no peace, there is anger.
There is no fear, there is power.
There is no death, there is immortality.
There is no weakness, there is the Dark Side. I am the Heart of Darkness.
I know no fear, but rather I instil it in my enemies. I am the destroyer of worlds.
I know the power of the Dark Side. I am the fire of hate.
All the Universe bows before me, I pledge myself to the Darkness.
For I have found true life, in the death of the light.


Yivvits
Thu Jun 02, 2005 3:38 pm
#13






Vorpaks wrote:

Dev feedback, positive or negative, is always a double-edged sword. Every single thing they say is likely to be pulled out months and months later and pointed to as a promise, even though we all know that schedules, priorities, and knowledge shift constantly.






Herein lies the problem. It is obvious that people will always say, "but you said in post 32012 that we WOULD be getting oil change kits for swoops!" The challenge is not avoiding these comments by stemming the flow of information or not participating in discussion. The challenge lies in accepting that this will happen and participating anyway.


So you have a choice:

Accept that people are always going to hold you accountable for your words, regardless of the number of disclaimers attached, and participate in the discussions - goodandbad.

- or -

Don't comment on anything, or be very selective about your discussions.


This choice also applies to informing us of bug-fixes and changes to the game mechanics; probably even more-so than just general forum participation.


It is far worse to leave people haning after a patch.. making up their own ideas about what is going on than it is to post a full patch note summary and allow people to complain about the changes if they feel they must. It is far worse to not participate in a discussion or debate for fear that your words might be turned in the future, than it is to participate and accept that people are going to quote you later.


Anyway, thanks for posting here TH - I was please to see some posts by you guys today.

-yivvits



Y i v v i t s
My words of wisdom to the developers: Fix, Improve, Never take away.


Listen to "Star Wars Galaxies with Yivvits and MrBubble"
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