Politician Archive

Thread: A CSR's response to the no xp bug.

ArodaKhan
Sat Nov 29, 2003 8:30 am
#1

This was cut from an actual conversation from speaking with a CSR. No part of the conversation has been edited or deleted in any way.


ArodaKhan: Anyone have any Idea on why I didn't receive any politician xp from the most recent election (that was done last night)?


[PM from CSRJohnE] Just submit a ticket and you'll get the xp


[PM to CSRJohnE] I did


[PM from CSRJohnE] If it happen last night they will get to it


[PM to CSRJohnE] is there an avg. turnaround time for it? I have a lot of people bugging me about it. (citizens)


[PM from CSRJohnE] about a week


[PM to CSRJohnE] I understand that a week is an estimated time due to all the other csr tickets, but I may not be mayor then and our city busted our butts to get the appropriate amount of citizens to advance and place structures. Thats a bit long to wait for earned xp.


[PM from CSRJohnE] There are other people in line ahead you


[PM from CSRJohnE] We answer tickets on a first come first serve bases


[PM to CSRJohnE] I thought this bug was fixed? Any idea on why it still exists?


CSRJohnE logs off...


Ok, my promblems / questions are:


1) When we do finally receive our earned xp, will this keep happening and us keep having to wait a week later to finally get it?


2) This does not just affect the politician who did not receive the xp. It affects the city and everycitizen in it, due to the fact that skills can not be trained and new structures that were planned for and strived to achieve will not be able to be placed due to not being able to train the skill required.


3) I understand there are others in line, and I would never ask to be placed ahead of everyone. However, I do feel that there needs to be a better way to address this since it's affecting so many players who are taking pride in this new player city feature. Since so many people are being affected, this should be being addressed in a more timely manner and with more importance.


4) And I know this one is far feetched. But if and when I receive my xp is about the same time for our city to re-elect. I may (or may not) be the mayor when I get this owed xp, which leaves a chance that it could be even 2 weeks before I can put the newly trained skills to use. And would this be capped at the supposed 2k cap? I surely hope not.


This is by far the most frustrating thing I have encountered. I did obey the CSR and submitted a ticket before this conversation took place. I guess all I can do now is explain this to all 40 citizens (no I don't have as many citizens as other cities, but just the same. We all have the same goal.) and to have them all send me tells of frustration which I understand them.


Just thought I'd let everyone know exactly how this is being handled.




Co-founder of NWO
BH / Pistoleer
ArodaKhan
I'm NOT Canadian....
slugeater
Sat Nov 29, 2003 8:38 am
#2

Well, CSRs should realise Mayor bugs can impact just more people than the mayor player...



Sluggy Devlya
Master Smuggler-Politician
Avian City-Talus-Chilastra

Best way to deal with the tall guys is to give them incentives to lick the ground. And dont look down on me that way youre not THAT taller.

Standardlager
Sat Nov 29, 2003 8:44 am
#3

Does ANYONE get help lately?


This is getting STUPID.


I myselfhave beenwaiting on a CSR ticket at the moment and its been at least 5 days now!


Since the new patch there has been more bugs than I can count.


Maybe SOE would not need to worry about a drop in subscriptions if they focused on FIXING the game instead of CHANGING it.





Boondizzle/Saxamaphone/Shogun/Slayre/Phu/Phu-
Wildwa
Sat Nov 29, 2003 9:09 am
#4

In the same boat, not xp. Not only that my city did not advance with the last update even though it was well past qualifications for advancement very frustrating!



-Wildwa / Mayor of Shadowdale

Standardlager
Sat Nov 29, 2003 9:14 am
#5


WOW I got my CSR answer!


The reply had the nerve to claim they KNEW of the problem. Yet say that they could not FIX it.


Note to SOE:


Have you heard of Final Fantasy Online?????


I have. All my FORMER Galaxies friends play it!




Boondizzle/Saxamaphone/Shogun/Slayre/Phu/Phu-
Flighter
Sat Nov 29, 2003 9:28 am
#6

I cannot even think that you can wait the entire week for this to happen and you dont get your rewards. And then they told you that you have to wait a week. LOL this pathetic and pathetic and pathetic. THey know of the problem and wont fix it. ahahahah I guess we have to fix it huh? I cant fathom what a job CSR is .




D-H-usa Master Smuggler / Master CHEF
My vendor is on Dantoonie
CITY of NEW RENO waypoint is -1753 6325
Cantina should be up Friday and vendor will be stocked with FOOD and SPICE!
BlindTyldak
Sat Nov 29, 2003 10:10 am
#7

Mayoral tickets should be moved up in the que. Granting the XP only takes a second, it affects dozens of people at a time, and stops the problem from compounding exponentially as each cycle that goes by makes it harder to track and correct.


~~Shabhaii, Mayor of Tombra, Naboo
www.cityoftombra.com
The REAL BT
"The FS system only rewards the Veruca Salt's of the MMO world . . . not the Charlie's"

EriskBosann
Sat Nov 29, 2003 12:33 pm
#8

If a CSR answers you and you are a mayor that received no XP, they MUST give it to you. So... have their jobs because they are instructed to do so. So if you're CSR ticket is answered they must so I get the feeling they arent is that true?



" I see your Schwartz is as big as mine... "

Erisk Bosann
Elder Jedi-
A Leader/Founder of LXB (League of eXtraordinary Beings)
Redissk Bosann - The Purple red eyed Trandoshen Armorsmith
Kaleisk Bosann - The n00b spy
Flighter
Sat Nov 29, 2003 4:29 pm
#9

I guess the CSR'S dont read the forums? Man that sucks



D-H-usa Master Smuggler / Master CHEF
My vendor is on Dantoonie
CITY of NEW RENO waypoint is -1753 6325
Cantina should be up Friday and vendor will be stocked with FOOD and SPICE!
EriskBosann
Sat Nov 29, 2003 4:42 pm
#10

Well see CSR MUST grant you the XP and cap IS 20k make sure they know this and tell em Plinka (polit. correspondent) said so and read the flippin' forums. When my CSR responds if they say wait a week or 2k cap I am going to blow. Because we ARE paying for this service. So CSR needs to do their job and get up to date. So if a CSR answers you and doesnt give you xp give them this link because they MUST!!! with 20k cap.



" I see your Schwartz is as big as mine... "

Erisk Bosann
Elder Jedi-
A Leader/Founder of LXB (League of eXtraordinary Beings)
Redissk Bosann - The Purple red eyed Trandoshen Armorsmith
Kaleisk Bosann - The n00b spy
Overmind_Leader
Sun Nov 30, 2003 2:39 am
#11

/bump fix the crazy Flucking bug or soe you will lose 3 more accounts from me.



OVERMIND AOA


Leader to the All Out Assault


Mayor to Echo Base


Contract Mining (bulk)



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