Politician Archive
Thread: Why is a bug costing individuals hundreds of thousands of credits being ignored completely?
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Neclonmite
Sat Jan 31, 2004 1:20 am
#1
Ok, when the cities first came out, I was excited, and joined one of the well known cities that was forming. Shortly after, for many reasons I decided to move to a different city (one of the main reasons for moving was a high income tax). So I move, and lo and behold I am STILL paying that high income tax to the city I moved from!
So, as credits begin to slowly drain from my bank account, I think surely a CSR can easily track this and will fix it. Nope. The responses I get? (because I did not let my ticket die with the first response, I kept telling them the response was unsatisfactory until they finally simply deleted my ticket without my consent)
They tell me it is a known bug, and they refuse to compensate me, and also refuse to manually remove me from the city. Same answer from several (4-6) different CSR. I think, ok maybe this makes sense not to put manpower on manually removing people from cities if they are working on an immediate hotfix. Now it has been months and this bug is giving away my credits in the hundreds of thousands mark (due to the high income tax). A bug that has been KNOWN for just as long, yet they refuse to do anything about it. I cannot say that it is being STOLEN because the mayors of the cities do not have the option of removing me, so they are not willingly taking my money. But taking it they are, and at this point I think not having any sort of workaround or solution is completely UNACCEPTABLE!
As I watch my bank account dwindle into nothingness I am getting very very frustrated.
Fix this or put in a workaround NOW, please!
Neclonmite
Sat Jan 31, 2004 1:28 am
#2
Well due to my inability to do math (and the fact that I deleted the income tax emails after the CSR refused to do anything and told me it was a known bug) I think maybe it's not in the hundreds yet, but I think since some cities were updating multiple times per week I did get charged more than once per week several times so I am far beyond the normal amount I would have paid if I had simply been charged one time per week.
Still, it does not lessen the impact to individuals who do not make money quickly, and needs attention all the same.
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