Pilot Archive
Thread: Customer service and the art of cut and paste
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Sarkorle
Sat Jun 11, 2005 8:04 pm
#1
I am posting this in-game ticket out here in hopes that I will finally get this resolved. Both the Ticket ID and response are valid only the names were changed to protect those involved.
Ticket ID: 3715603
During the respec period..I lost an ace badge.. If you would examine my inventory and my completed quests you'll see I qualify for the Black Epsilon Ace badge but I do not have it. My respec period is over and I have already filed 3 tickets reguarding this. If as a CSR you cannot help me .. please forward this ticket to someone who can. I have been very very patient about this and would like the situation resolved.
Comment Id: 7484657
From: CS Agent
Hi %TTCharacter_name
Thank you for contacting SWG support. This is CSR-RandomCSR_04 at your service, reviewing your ticket regarding the professional badges. Regarding your issue, I must inform you that you need ot wait until respec time ends. I would strongly recommend you visit the message board at http://forums.station.sony.com/swg/board/message?board.id=Annoucements&message.id=627.
You can submit a feedback form available at our sit http://starwarsgalaxies.station.sony.com under the 'Submit Feedback' link. The development team is very appreciative of any and all constructive ideas and suggestions.
***For Combat Upgrade Issue updates from Customer Service, please review Knowledge Base Article 10424 or click on the
Top Known Issues icon on your CS Holocron***
Please delete this ticket at your earliest convenience. For other in-game issues, feel free to file a ticket under the appropriate category.
Wish you all the best.
CSR-RandomCSR_04
StarWarsGalaxies
(In-game support)
StarWarsGalaxies
(In-game support)
Now let me review this... I have already stated that my respec period is over .. though the CSR tells me to wait for it to end.
Also this is the 3rd or 4th ticket I have sent reguarding this issue, yet I get the same response everytime. To make matter worse .. I went to the chat room. Told a CSR the exact same thing I did for the ticket... he also told me to wait for the respec to end.
Maybe I need clarification ... MY ... ME .. I .. MY .. respec is finished .. am I waiting for EVERYONE'S respec or am I waiting for the mystical respec that I don't currently have to end?
Maybe you can understand WHY I'm getting hostile about this.. 2 weeks ... of waiting on ticket responses and they respond with an automatic message?
The tickets I filed were filed under Player Character ---> Stats .. Not under "I'm stuck"
Now I know darn well that it would take less than 5 minutes to examine my character and flip the switch to fix him .. so why are they turning this into rocket science?
Sarkorle
droid327
Sat Jun 11, 2005 8:09 pm
#2
maybe you have to wait till everyone spends their respec token 
other than that, I suggest you submit a new ticket and make it blatantly obvious that your respec is over
TRY PUTTING LINE BREAKS BEFORE AND AFTER AND TYPING IT OUT IN ALL CAPS
the CSRs probably just do a quick visual scan over most tickets and see a "keyword" and, like you said, give you the formula response, so you have to make it so obvious that even a CSR will notice it
other than that, I suggest you submit a new ticket and make it blatantly obvious that your respec is over
TRY PUTTING LINE BREAKS BEFORE AND AFTER AND TYPING IT OUT IN ALL CAPS
the CSRs probably just do a quick visual scan over most tickets and see a "keyword" and, like you said, give you the formula response, so you have to make it so obvious that even a CSR will notice it
Message Edited by droid327 on 06-11-2005 08:11 PM
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