CUEmu - Thread Posts

Harrowblade

Sun Oct 16, 2005 1:53 pm

i dunno they can only do so much you have to wait your turn...i usually have to way 6-12 hours...thinking that some1 is sitting there waiting for just you to file a ticket is really quite stupid...

Message Edited by Harrowblade on 10-16-2005 01:53 PM

Caden Senn-Jedi
Dredin-N/A

"You like blasters dont you?"
"whats not to like? the light, the sound, the screaming..."

Stawei_Idow

Sun Oct 16, 2005 2:33 pm

#2

Actually they are sitting there.
24 hours a day.

Though not just to wait for your ticket.

They do a lot of things to make sure the servers are up and running.
Those are mostly the tech people but they are there.

Not that that justfies taking days to respond to tickets.

Bug fixes. Heh! Smuggling. Heh! A Jedi craves not these things.

My SWG Observations

If they stopped the expansions for one year and gave quality revamps to the professions that need it most, many people would resubscribe.
With all the resubs, and the new players, there would then be plenty of money to hire enough people to do 2-4 quality revamps per year plus 1-2 larger expansions per year and/or 2-4 smaller expansions per year, and not give the BigWigs a pay cut. (Possibly even an increase)

sphyer

Sun Oct 16, 2005 6:21 pm

#3

Harrowblade wrote:

i dunno they can only do so much you have to wait your turn...i usually have to way 6-12 hours...thinking that some1 is sitting there waiting for just you to file a ticket is really quite stupid...

Message Edited by Harrowblade on 10-16-2005 01:53 PM

they are just supposed to be people sitting there waiting for someone to file a ticket. its called "customer service". and if theres THAT many people filing tickets then there should be more people just sitting there waiting. i work in customer service for the general public everyday 10 hours a day and if someone has a problem they want it fixed then. not tomorow.

(((((((((((((((((((((((((((((((((((((===o===)))))))))))))))))))))))))))))))))))))))))

Goraths Most Wanted Sphyer Ado Its good to be back!!!!!!

(((((((((((((((((((((((((((((((((((((===o===)))))))))))))))))))))))))))))))))))))))))

rcoe6663

Sun Oct 16, 2005 6:31 pm

#4

they are just supposed to be people sitting there waiting for someone to file a ticket. its called "customer service". and if theres THAT many people filing tickets then there should be more people just sitting there waiting. i work in customer service for the general public everyday 10 hours a day and if someone has a problem they want it fixed then. not tomorow.

I think if you look up the George Carlin definition of customer service you will find soe is doing perfectly.

The devs plan in poster form
http://www.despair.com/disservice.html

Desperado65

Sun Oct 16, 2005 6:53 pm

#5

rcoe6663 wrote:

they are just supposed to be people sitting there waiting for someone to file a ticket. its called "customer service". and if theres THAT many people filing tickets then there should be more people just sitting there waiting. i work in customer service for the general public everyday 10 hours a day and if someone has a problem they want it fixed then. not tomorow.

I think if you look up the George Carlin definition of customer service you will find soe is doing perfectly.

ROFL, I remember Carlin's take on customer service....he really has some great work.

Bastaldo - Bounty Hunter - Gorath

"A bounty hunter is an outlaw, a tracker -- and sometimes a killer -- for hire. He doesn't care who his targets are, or who they're running from, or why. He works for the highest bidder, which means the richest and the most ruthless beings in the galaxy. No questions asked." .

psikobunny

Sun Oct 16, 2005 10:03 pm

#6

Actually, if you file a ticket in the correct category during normal business ours (for the Pacific time zone). You can often get a pretty quick response.

Expecting one late at night, or on a weekend? Not realistic.

Also, you need to be very careful about how you word your request. If you get hung up on asking for something specific to be done for you (granting Ace Pilot), they will almost never do that. Keep it simple, explain that teh NPC won't train you, and then give details when they ask for them. Trying to detail the problem in the ticket just gets those poor lil' CSRs confused.

Gilack Mehoipou [Bloodfin]

Quintuple Master- Marksman/Squad Leader/Rifleman/Vortex Pilot/Politician

Made it before all hell broke loose.

Kryxal

Sun Oct 16, 2005 10:23 pm

#7

So basically, they're mostly there when we're not.

...has mastered the Pilot profession

Kryxal Lightsky - Radiant - Cancelled Dec. 7
Kagami Lightingdark - Radiant - Cancelled Dec. 7
Kikuko Inoue - Starsider - Cancelled Dec. 7
Momoko - Radiant - Cancelled Aug. 22

sphyer

Mon Oct 17, 2005 12:35 am

#8

i completed my master pilot vette mission today and went back to the admiral in theed palace and he wont talk to me. the csr in chat before you press play wouldnt answer my question,heck he wouldnt even talk to me at all, and i filed a ticket and then sit here for like 2 hours and no response and now im so PO'd i cant see strait,

why do we pay our money and then get no help when theres something broken? i think 2 hours of waiting on help is enuff time to get a response. no doubt when i do get one it will be to say they cant help me with this problem and i should talk to someone in tech chat or file a /bug report which we all know will do absolutley nothing.

i have 5 accounts and i want some service for my hard earned money that i pay soe every month.

(((((((((((((((((((((((((((((((((((((===o===)))))))))))))))))))))))))))))))))))))))))

Goraths Most Wanted Sphyer Ado Its good to be back!!!!!!

(((((((((((((((((((((((((((((((((((((===o===)))))))))))))))))))))))))))))))))))))))))

Attacca

Mon Oct 17, 2005 12:37 am

#9

A very good question, one that most of us have. Welcome to SOE! Average ticket time (no joke) is 2-4 days. And don't expect a very good response when you finally get one. Normally for me (no exaggeration) they'll misunderstand my ticket and close it.

~ Captain Nesanya / Murphey ~
Rebel Alliance A-Wing Pilot
...has mastered the Pilot profession
Are you a pilot and not using Droid Commands?

Faustie

Mon Oct 17, 2005 1:44 am

#10

I have no problem getting a quickCSR response!

Getting a CSR who speaks decent english can be a challenge tho.

Faust's LVA

(Warcry, Intim, Dot, Area2, Area2, Area KD, Area 2, Doubleclick, Tab, Tab, Tab)

PIKES ON A PLANE!

Warden1982

Mon Oct 17, 2005 1:46 am

#11

I dont see how, CSRs are based in San Diego and they are CSRs for all the SOE games not just SWG.

But to answer your problem, if youve got another mission in your data pad remove it, this conflicts with the Ace mission. once removed the Admiral will talk to you.

Faustie

Mon Oct 17, 2005 1:53 am

#12

I'm guessing you haven't had a CSR encounter recently? Last 1 I talked to spoke in broken sentence fragments, sent misspelled 1 word replies, could not understand what basic words meant, and repeatedly asked me to rephrase(plz sey agin?)things(such as "No I cannot move away from this object, as the ticket stated I am inside of a wall!").and for the first time in my life I swear I could READ an accent. (if you take the last part seriously, shame on you.)

Message Edited by Faustie on 10-17-2005 02:54 AM

Faust's LVA

(Warcry, Intim, Dot, Area2, Area2, Area KD, Area 2, Doubleclick, Tab, Tab, Tab)

PIKES ON A PLANE!

Pilot Archive

Thread: neutral master pilot mission