Pilot Archive

If there's a kb entry that csr will fix a specific issue it usually helped me to add stuff like "As the knowledgebase article so-and-so says to contact the CSR to get this fixed, I opened this ticket" after the description, it's quite problematic for them then to send you "we cannot do so" as an answer .-P.

This exact thing happened to me yesterday although I amonly -150k xp pilot. I knew full well about this bug and could have kicked myself for forgeting. Anyway I sent a VERY politeticket and will let you know what response i get.

i feel your pain m8...had the same problem i was 700k pilot xp down after swaping from freelancer to rebel while having an Ent buff. I submited 2 tickets got me no where went on the chat rooms and bitched to any CSR that would stay long enough for me to type my complaint. Taking some advice from a player who was there, i submited another ticket.....then came my knight in blue hot pants to save the day CSR-JasonP like it was said above keep posting tickets till a CSR that gives a monkeys sorts your problem...hang in there m8

Btw thanks JasonP

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SheenaBrelya wrote:
Would you like to provide the exact text you used in your Ticket(s)? Maybe then we can see why a CSR was not able to assist you with your issue, and perhaps we could give some constructive advice on how to best present a problem in such a way as to maximize your chances of benefiting from a positive CSR action. If you were as sarcastic, blaming, and self-absorbed in your Ticket as your thread leads me to believe you might have been, I'd have a bit more understanding why you did not receive quite the promptest and more helpful service as can be expected from people who have to put up with pompous jerks in and out every day.

Shona

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Where I come from we call this being a suck! Just thought I would let you know how everyone else views people that post replies like this.

Bedew

You know coming from having been in customer support for 5 years, and 2 years of that direct email support I find this appalling. Is there any effective way to report this poor performance to the supervisors for these CSR's? I know I would never have let the people under me get away with this for so long. I also know that I know nothing about the full business practice of the customer service center, but there has to be some accountability somewhere at some level. I can understand a CSR getting away with this on a bug that is not in the KB, but when something is clearly stated there is no way they should be closing these tickets like this. I proprose that anyone who has had this happen should collect the names, and ticket numbers. The only thing is I have no clue where those should go so a supervisor will actually directly get that information in order to review what is going on.

Can't really sit online waiting for a response - my ticket has been open for three days now.

Also can't really blame the CSRs, I suspect the issues are with Sony and how they run customer service. Their games seem to be the worst - not just ingame serice, but try calling them on the phone or look at thier testing and community interractions. If they're running the SWG program like they ran Everquest's, then the CSRs are probably poorly trained, told not to do anything major without approval, and generally kept in the dark on things.

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Yay, as I'm writing this my ticket has been answered, and closed! Apparently not getting pilot badges is a known bug and I should read the forums. Oh, and the negative xp thing is working as intended! Yipeeee!

Um, anyone who's had a CSR give them a badge know the name of that CSR so I can try the name dropping trick myself?

Bleh. I had this problem... I ended up with 6 million prestige in the hole. Took me a couple weeks, but now I'm back up around 7 million prestige again.

And to think... I remastered pilot just so I could get another borstel, so I could have a nice 22.x k mass level 8 gun... And then, while grinding back up to positive xp, I find a level 8 gun that should RE down to 21.7k mass. I'm pretty sure this will eventually be a good thing... I think.