Musician Archive

Thread: Disgruntled? How to properly inform SOE of your feelings.

Warplex
Fri Jun 11, 2004 8:22 pm
#1


1) Post your disastification on the fourms. This is unlikely to get noticed, but helps shape the opinion of our beloved correspondant, which is more likely to get noticed.

2) Write a well-thought out email (use spell check, we want to seem intelligent) and use this link to send it to SOE via email. http://starwarsgalaxies.station.sony.com/submit_feedback.jsp?pag

3) Write Snail Mail to SOE. Snail mail is almost guaranteed to recieve a written response, and is taken into much greater consideration than email. The more people that write, the better. The more often each person writes, the better. Send all snail mail to

Sony Online Entertainment, Inc.
8928 Terman Court
San Diego, CA 92121
On the envelope, write :"Attention Kevin O'Hara" in big letters (preferably red).(the CSR who gave me the info wasn't sure which one is in charge of development).

4) If you really feel the need to, call this number: (858) 577-3100. Be advized it is in california, but it is the phone number to get in contact with SOE.


I will make changes to this as time progresses. As to where i got the mailling address/phone number, it is public here: http://sonyonline.com/corp/company_info/contact.jsp


Just as a final wrap up, make sure you spend time writing all letters, and make sure that the formatting is good (i'll look this up later). We want professional, well written comments/complaints, in large numberssince it is more likely to get a postive response towards our opinions. I strongly encourage everyone to do the first 3, and only do the 4th if you feel the need to talk to a CSR over the phone.

Message Edited by Warplex on 06-17-2004 09:19 AM

Message Edited by Warplex on 06-26-2004 07:03 PM



-=-=-=-=-=-=Carpathia Darkrunner=-=-=-=-=-=-
Former Master Image Designer and head of the Bria Union
Master Musician, Master Entertainer, Tera Kasi Master
Slayer of Buffbots, Fourm Loudmouth, Greek God
NewJedi
Fri Jun 11, 2004 9:54 pm
#2
Good ideas. Our voices are constantly drowned out by the combat and crafting classes, who outnumber us. I see it all the time in the Correspondent Forum. There are three or four of us entertainer Correspondents, and then there's everyone else -- dozens of non-entertainer correspondents. They have different interests, and they do their job, which is to represent their own communities. But the result is that we entertainers just keep getting buried in the avalanche of competing posts.
MikeSty
Sat Jun 12, 2004 5:55 am
#3
Great idea. All I need are some stamps...



~Sty Cygnus - ICECRUSHA - THE KING OF NIGERIA~Tusken's Bane City/Cantina Coordinator, Mos Compton Thug, Cui Unit Extraordinaire.Cui-Unit in the Hizzouse

Warplex
Mon Jun 14, 2004 2:12 pm
#4
Bumpity bump bump bump (i have no shame, this isn't leaving the first page)



-=-=-=-=-=-=Carpathia Darkrunner=-=-=-=-=-=-
Former Master Image Designer and head of the Bria Union
Master Musician, Master Entertainer, Tera Kasi Master
Slayer of Buffbots, Fourm Loudmouth, Greek God
Warryyr
Mon Jun 14, 2004 2:24 pm
#5
*runs out to buy a 20 pack of pens*


Thanks for the info, Warplex - very informative stuff!

Warplex
Thu Jun 17, 2004 9:19 am
#6



Bump, also switched the title around on the post



-=-=-=-=-=-=Carpathia Darkrunner=-=-=-=-=-=-
Former Master Image Designer and head of the Bria Union
Master Musician, Master Entertainer, Tera Kasi Master
Slayer of Buffbots, Fourm Loudmouth, Greek God
Warplex
Sun Jun 20, 2004 8:25 am
#7
Lets hope people are writing... i did an email, just need to find stamps.



-=-=-=-=-=-=Carpathia Darkrunner=-=-=-=-=-=-
Former Master Image Designer and head of the Bria Union
Master Musician, Master Entertainer, Tera Kasi Master
Slayer of Buffbots, Fourm Loudmouth, Greek God
Warplex
Sat Jun 26, 2004 2:47 pm
#8
Bump... come on people, write the devs, let us get our moment in the sun!



-=-=-=-=-=-=Carpathia Darkrunner=-=-=-=-=-=-
Former Master Image Designer and head of the Bria Union
Master Musician, Master Entertainer, Tera Kasi Master
Slayer of Buffbots, Fourm Loudmouth, Greek God
bawler14
Sat Jun 26, 2004 4:10 pm
#9
Carpathia, I heard Dranon sent a letter the other day and I myself am meaning to get around to it....



                        /  \/  \                           
                       /| 0 0 | \                          
+----------------.oooO--|  /  | --Oooo.-------------------+ 
| Doasa Arsim            \_-_/       Events Coordinator   | 
| Master Musician    .oooO   Oooo.   Master Entertainer   | 
| Fifth River Cantina(   )   (   )   Four Rivers, Correlia| 
+---------------------\ (-----) /-------------------------+ 
                       \_)   (_/

Tiaga
Sat Jun 26, 2004 6:36 pm
#10
Raph Koster would have been the best choice, but he's not on SWG anymore, so Kevin O'Hara is probably a better option.



Inside my heart is breaking, my make-up may be flaking
But my smile still stays on
My soul is painted like the wings of butterflies
Fairytales of yesterday will grow but never die
I can fly - my friends
SWG Entertainer.com Fashions by TK
Warplex
Sat Jun 26, 2004 7:03 pm
#11
Thats great doasa. When you write your letter, be sure to include that you are the more or less leader of entertainers on Bria (i'm sure you can find a good way to phrase it). I too will be writing a real snail letter (got a nice draft of an email typed out), as i will be renewing my subscription once more... sad as it is. I also updated the origional post to remove ralph. If there are any devs/project leaders i should add, lemme know.



-=-=-=-=-=-=Carpathia Darkrunner=-=-=-=-=-=-
Former Master Image Designer and head of the Bria Union
Master Musician, Master Entertainer, Tera Kasi Master
Slayer of Buffbots, Fourm Loudmouth, Greek God
Tiaga
Sat Jun 26, 2004 10:19 pm
#12
Haden Blackman is probably another good one, but he's LA not SOE. Remember, while this game is made by SOE, LA also has a hand in it. Perhaps a bigger hand; while SOE's interest in the game is just the game itself, the Star Wars franchise is very valuable to LA, they probably don't want to see it's image ruined. I imagine their contract with SOE has some rather strict bits to those ends. Haden is the producer for SWG on the LA side, and also stepped into the entertainer forum briefly when the initial 10 questions were answered to elaborate on a few of the answers. This is rather significant, I believe, as he had all of 16 other posts anywhere on the live forums at the time, and none in the previous few months.



Inside my heart is breaking, my make-up may be flaking
But my smile still stays on
My soul is painted like the wings of butterflies
Fairytales of yesterday will grow but never die
I can fly - my friends
SWG Entertainer.com Fashions by TK
Warplex
Tue Jun 29, 2004 2:32 pm
#13
To be fair, if lucas arts actually cared about this game, do you think it would have degenerated into the condition it is now?



-=-=-=-=-=-=Carpathia Darkrunner=-=-=-=-=-=-
Former Master Image Designer and head of the Bria Union
Master Musician, Master Entertainer, Tera Kasi Master
Slayer of Buffbots, Fourm Loudmouth, Greek God
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