Merchant Archive
Thread: CSR Please help vendors missing!
Page 1 of 1
Nishu
Sun Aug 24, 2003 4:22 am
#1
CSRs don't necessarily read these boards. Just wait for your ticket.
Skedoozy
Sun Aug 24, 2003 4:29 am
#2
CSR's don't necessarily read Tickets. Just wait till hell freezes over.
Bendar
Sun Aug 24, 2003 12:51 pm
#3
Just logged on, both my vendors missing.
Ticket 788030
Location: Eclipse, Naboo, -5103 3424
Placed: about two weeks ago
Confirmed missing: Morning of the 24th of August.
PLEASE HELP!
My shop is now essentially closed.
Ticket 788030
Location: Eclipse, Naboo, -5103 3424
Placed: about two weeks ago
Confirmed missing: Morning of the 24th of August.
PLEASE HELP!
My shop is now essentially closed.
gerh
Sun Aug 24, 2003 2:36 pm
#4
Hell dosen't necessarily freeze over.. wait for pigs to fly.
I had a simular problem, just got it resoved today. Unfortunatly it was a week later, but I got a cash refund for the items in my vendors. They are unable to give back the lost exp points, however, which sucks because I could be Master by now.
SquireH
Mon Aug 25, 2003 11:53 am
#5
Had something similar myself. When I upgraded houses I forgot to take the stock out of my vendor so I submitted a ticket it have it fixed or removed. Time went on and I forgot all about it. A month later I get a tell out of the blue from a CSR asking if I had time to chat.
My first thought? "Maybe he wants some new clothes, I am a tailor after all." So I said "Sure, what can I make for you."
Then he started talking about my ticket, It had been so long that I forgot all about it mind you. And I never get into that screen so I had forgotten I even submitted one. He starts asking about my items that I cant access.
Now something else is that it had been so long that all the items finally decayed out of my stockroom (30 days?) and the issue resolved itself.
Something else had happened just that day however. One of my vendors *poofed* when I logged in. (Only had one item on it worth 50 credits anyway, though the droid did run off with a little over 1000cr in his maint pool.) Bascilly came down to me telling the CSR that it happened but I didnt expect anything, they said they had never heard about it and I informed them of the three or four posts on the first page of the merchant board about it.
He told me that he never has time to read the boards because he's to busy doing tickets.
SO... Theres the long version of the answer. They dont read boards because they are busy doing tickets. And even when they do answer your ticket all they can tell you is "Sorry that happened to you. Is there anything else I can help you with?"
My first thought? "Maybe he wants some new clothes, I am a tailor after all." So I said "Sure, what can I make for you."
Then he started talking about my ticket, It had been so long that I forgot all about it mind you. And I never get into that screen so I had forgotten I even submitted one. He starts asking about my items that I cant access.
Now something else is that it had been so long that all the items finally decayed out of my stockroom (30 days?) and the issue resolved itself.
Something else had happened just that day however. One of my vendors *poofed* when I logged in. (Only had one item on it worth 50 credits anyway, though the droid did run off with a little over 1000cr in his maint pool.) Bascilly came down to me telling the CSR that it happened but I didnt expect anything, they said they had never heard about it and I informed them of the three or four posts on the first page of the merchant board about it.
He told me that he never has time to read the boards because he's to busy doing tickets.
SO... Theres the long version of the answer. They dont read boards because they are busy doing tickets. And even when they do answer your ticket all they can tell you is "Sorry that happened to you. Is there anything else I can help you with?"
Page 1 of 1