Merchant Archive

Just to let you know, my unretrievable items were refunded tonite at market value, after camping the csr chat for 3 days up to 3 am (my time). BUT...the items are still unretrievable and i still cant use the bazaar...

- Nah. I don't want to have to camp the CSR for three days. Give me a full fix, please. I'll wait (for a while, anyway).

I put in a CSR ticket for mine and did not get a refund. The answer I got was, "This is a known issue and we are working diligently to correct it. Thank you for your patience."

Of course, having read Holo's comments on the main board, we know that's a lie. They are *not* "working diligently to correct it" because it's not a priority issue at this time and there is no ETA as to when they will even begin to address it.

But I agree with the previous poster. Screw a refund. I would like a complete fix and to have those items cleared from my inventory please. I still sell some items on the bazaar on occasion, and I'm down to a pretty low max limit of what I can sell.

I've been offered replacement items if I make a list of whats stuck..

Might just ask for market value instead though.. (5cr per unit of resources ??)

Gonna be easier for them to put 50,000 Credits in my bank that create 10,000 units of about 15 different resources...

I have the same problem /w unretrievable items in my vendor's stockroom. There's at least 10k units of various resources that are just gone because of this stupud bug.

I have an open in-game CSR ticket that has not been answered for *4* days. That is horrible customer service for a problem that completely ruins one's playing experience.

I've basically stopped using my vendor because of the problem....which means I don't play as much anymore (why bother if I can't sell things I mine?)...which means I might just quit at the end of my month. Why bother playing?

I managed to get my things out of the stockroom tonight! I was getting spammed for some reason with messages telling me that many auctions had been unsuccessful. After about 30 messages, I went to my shop to see if something was up. I then tried to retrieve my "ghosted" items. By double clicking on each one, and then two tries pushing the retrieve button (in the window that popped up) for each item, I got everything out and back into my inventory!

Anyone else notice this yet?

I usually just fiddle around with the vendor doing various searches and stuff and then keep going back and trying to retrieve something. Usually I get stuff to retreive eventually. I haven't had anything stuck permanently, maybe I'm just lucky.

I got all but 4 items to retrieve last night. 10 of which had previously been "Non-retrievable." I think their database work helped. Many of those were still in a previous vendor that I had deleted.

-KalTheo, Starsider

My ticket is at 5 days so far. No response.

I got a response. "We are aware of the problem and are sorry for the inconvienience...Please delete this ticket when you are done with it."

To whichI responded that thre was no way I was deleting any ticket while I still had 38 items stuck in my vendor.

Could be worse. I filled out a ticket when 30+ items entered the ghost world. I checked on the ticket's status the next day, and it was deleted.

Yesterday the items finally disappeared from my stockroom with only about 5 of the items coming back from the infamous ghost world (I suppose the other ones liked it there and decided to stay).

I'm glad to have the storeroom cleaned up, but I would have appreciated a CSR's response to my ticket. Instead ofthe quick deletion it received, and perhaps some sort of compensation for the lost items and time spent with my customers refunding/replacing the lost items that were sold.

The whole ordeal left me with a bit of a sour taste in my mouth.

Jaegar Ogeim

Starsider

well I only got 3 or 4 items that are either stuck or just plain disappeared.. Un fortunalty they are all stacks of 50K+ of resources.. I am up to like 600K in losses now.. had a ticket open since last Friday. Actually got a responcse saying a CSR should get with me within 24 hours.. of course I got that response on MONDAY and still nothing.

I'm not going away on that ticket until I get some resolution. If they were actively working on fixing the bug that causes this in the first place I might let it go but there is no indication anywhere that this problem will be fixed any time soon. It would appear that the only way to get any attention with a problem right now is to make your CSR Ticket count go up until they decide it is an issue that needs to be addressed.