Merchant Archive
Thread: HELP!! Vendor Will not allow Restocking!
I recieved the Following email from the Merchant I work with:
> Im sending this email to all my associates who place product with me...
> That vendor bug that did not allow me to recycle product a few weeks ago is happening again.
> Already there are 44 items that have timed out of the for sale into the stockroom that I cant access to resell.
> This time I am keeping a carefull inventory of items and if any are lost due to this I will ask for a full refund so that it does not hurt our business.
>
> I am getting very discouraged with all this.
> My first customer service ticket that I submitted yesterday was replied to this am. But they said that my items had timed out of the stockroom as programed due to me not reselling items within the 3 day time frame. The service rep basically accused me of being a very poor merchant.
> And of course this is not the case...because I always resell the stockroom within 24 hours of recieving a system notice that things have timed out.
>
> It is going to be a fight again for me to get any recognition for this problem
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Her Name is Bene' (with a ' on the end). We are on Sunrunner. She has 3 vendors setup and it is affected all 3 vendors.
One of the Vendors is located @ -3979, 3979 Naboo. Outside Theed.
The Customer Service ticket for this issue is 1221180. The CSRthat has responed so far isCSR-JustinD.
A little more info...
She can see the items in the stockroom from the "Regional" and "Galatic" views, but not on the Local Vendors.
Is there someway around this that anybody knows?
Is this a known issue?
Is it being Fixed?
Ok I did more searching on the boards...
I gave this info to Bene'
She tried it out, and IT WORKS!!
She can access her stockroom items now...
Geez... It seems if this is a known problem, the CSR should have been able to give us this information!
Exactly!
I pointed this out to the CSRs, and they said they'd pass on my comment about the message boards 
I spoke to CSR last night. First I have to say he was great and solved my problem. 
Second, He was upfront that I might know more about the coming patch and vendors than he did. Third, he is passing on a few of my suggestions. Fourth, I found out that SOE does not provide them with free acount. (What's with that?!?!? I think they should be encouraged to learn the game.) Fifth, it was a great experience and he was very friendly and easy going. It took awhile, but I am well pleased.