Merchant Archive

Saturday, from my ~130 items/resources I used tohave in the stockroom of my vendor, only 37 remained. In other words: More than 100 items had vanished. I wrote a ticket, and a CSR answered (quote):

Iadded severeal comments (I was furios) and was contacted by another CSR, who confirmed that I would not get my items back and thatthe deletion-rulehad been made public around december/january.

What shocked me besides the fact that I will be out of business for weeks without those rare HQ resources was the statement, that all items that remain more than 7 days in the stockroom will be deleted. I never heard about such thing, but maybe I missed something. I would never put my valuable resources into a place that is as dangerous. I am completely puzzled as those items had been in there for weeks, maybe months, and nothing had happened to them. Which indicates that that deletion-thingy does not seem to work properly.

Does anyone know more about that ?

The stockroom retention has always been 7 days by rule. It sometimes stays longer depending on how the items get into the stock room but you are living on borrowed time after 7 days.

There is a Knowledge base article that tells you you only have 7 days and usually if you examine the details of items in the stock room they will have a timer on them just like the for sale items do telling you how much longer they have until they "expire"

The only thing I can suggest (assuming they aren't going to give us more time in the stock room - which is a much larger issue) is that the email telling us that the item didn't sell state that the item will be removed in 7 days.

----------------------------------
Chataka Windae
Rifleman/Combat Medic
CEO, Windae Enterprises
Mesric Sanctuary Founder

That would be great... I know a lot of people who have lots items this way.

------

Novice Lekku Stomper

I am sure only a few poeple know about this, and an addition to the email as proposed by Doc would certainly make people aware what they are doing. good idea