Merchant Archive

Has anyone that experienced the problem with losing all email every time they log on had any resolution?

Here's an email I sent to a CSR and a message I posted to Tech Support and Development forum. I used the forum search feature and dug up some related threads on this problem. So far I have found no recommended solution and no significant input from any SOE staff. The results of this research is in the message below.

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Here's eight different threads that refer to the same problem I am
experiencing with not retaining email within the game.

This problem transcends just having email deleted - I do not receive ANY
email sent me while not online.

In the tech support forum, the standard response from TSR-Chad has been:

"While we understand your issue, we would request that you submit all in
game bug issues via the /bug command. Since your issue is not Technical in
nature, the Technical Support forums would not be the appropriate place to
have them addressed...."

While I understand that this problem is not a "tech support" issue - my
primary complaint, beyond the problem itself, is that there has been NO
OFFICIAL ACKNOWLEDGEMENT that this problem even exists. I have not been
able to find one thread related to this email problem where someone from
SOE (TSR, Developer, CSR, whatever) has stepped in and said "We know about
it and are trying to figure it out".

Absent such statement, I am left to conclude that this problem will NEVER
go away - hence my attempt to bring it to your attention.

If you have any further questions regarding how this problem occurred, do
not hesitate to contact me.

Ewach - Tatooine - Sunrunner Galaxy

** Tech Support Forum **

Subject: My email is gone!
Date: 08-21-2003 08:04 AM
URL: http://forums.station.sony.com/swg/board/message?
board.id=Techsupport&message.id=84758

Suject: My Email wipes itself when I'm not logged in
Date: 09-12-2003 09:46 AM
URL: http://forums.station.sony.com/swg/board/message?
board.id=Techsupport&message.id=89125

Subject: email causing crash
Date: 09-14-2003 10:25 PM
URL: http://forums.station.sony.com/swg/board/message?
board.id=Techsupport&message.id=91735

Subject: In game mail auto deletes at sign off and no mail when signing
back on
Date: 09-25-2003 06:12 AM
URL: http://forums.station.sony.com/swg/board/message?
board.id=Techsupport&message.id=93575

Subject: It has been almost 2 months now since my ingame email has worked
any suggestions?
Date: 09-27-2003 08:15 AM
URL: http://forums.station.sony.com/swg/board/message?
board.id=Techsupport&message.id=97027

** PROFESSIONS: Merchant Forum **

Subject: ****MARQIE******---No Mail Bug Is MAking It Impossible to Run a
Business
Date: 09-27-2003 08:11 PM
URL: http://forums.station.sony.com/swg/board/message?
board.id=merchant&message.id=10330

(Note - Marqie is the Merchant correspondent)

Subj: Post here is you are not getting emails
Date: 09-29-2003 09:55 AM
URL: http://forums.station.sony.com/swg/board/message?
board.id=merchant&message.id=10431

(Note - Data call for problem started by Marqie - over a dozen responses
to the above thread - all from users experiencing the same problem with in-
game email)

** SWG Discussion Forum **

Subject: ALL E-mails Deleted EACH Morning.
Date: 09-17-2003 11:05 AM
URL: http://forums.station.sony.com/swg/board/message?
board.id=Development&message.id=558291

I don't think they understand the severity of the problem in the merchant arena.Our whole class is formed around email. Due to this problem I have no idea who my customers are. I have had to devise an inventory spreadsheet that I have to fill out every day so I can determine what I have sold. I have money..no idea where it came from. I have no idea if I sold my goods on the bazaar. No idea if Ive won an "auction" on the bazaar. No idea if my stuff unlists which really stinks since it has such a short period in the stockroom.

This problem causes me to waste abbout 2 hrs of my game play EVERY day. Or I could choose to not waste my time and lose all of my customers because my store isnt kept stocked properly. Ive done everything I know how to do to get this problem addressed. Ive /bugged, Ive used csr tickets, Ive posted on swg discussion, Ive posted on tech forums, Ive used live chat, Ive called in. I am usually *told* its a known issue and being worked on...but yet I still come across csrs that havent heard of it and ask to log in my account to see it. How come if its a known problem that is being worked on, they dont know? How come its not in the list of items being worked on? How come I have an official warning on my account for refusing to delete my ticket on this "resolved" matter when its still broken and still not acknowledged by a dev?

Its been 6 weeks since I first reported this problem. I have done nothing but waste my time and be treated poorly ever since that time. Id really appreciate some help.

Transcript from a support chat session just a few minutes ago. I removed the CSR name as who it was is not important at this point.

I am not able to verify whether this works as I am not at home.

---

You have been connected to CSR..
CSR.: Hello Bob, Thank you for contacting Sony Online Entertainment. One
moment please, while I read your question. Thank You!
Bob King: ok
CSR.: What are your cookies settings at?
Bob King: I am at work - I am not on the system I play the game on.
CSR.: You need to make sure that your cookies are set to accept all and then
delete them.
Bob King: You are saying this is a known fix to the people experiencing email
problems withing the SWG game interface?
CSR.: It is.
Bob King: ok - I will try that

Ive logged my account in on 3 different computers and 2 csrs have logged on my account from their computersand its always messed up. Other accounts loaded on my pc work fine. Same account, other characters also work fine. Its something character specific and mail is kept serverside.

There is a message stickied to the top of this board about missing emails, I have posted this post on the correspondant board so devscan have a look.

Thanks Marqie...Im get frustrated beyond belief.

Much as I suspected, the advice to "delete all the cookies" had NOTHING to do with my in game email problem. But, out of desparation, I tried it anyway.