Merchant Archive

Thread: Mail problem should I be worried?

Ackis
Thu Oct 16, 2003 9:52 pm
#1

Ok... so I have a customer who buys 2 droids off of a vendor of mine. I never got a mail!!!! I then sent myself a mail and got it. I don't know if I got the creds for the purchase... but with all the mail problems and SOE's unwillingness to fix them should I be worried?



Imperial Captain Ackis Losackego - Über f335h

marqie
Fri Oct 17, 2003 3:44 am
#2

Again, there is a message stickied at the top of this forum, post there. I have asked the devs to review the information asked for in the post via the correspondants board.



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Ackis
Fri Oct 17, 2003 9:30 am
#3






marqie wrote:
Again, there is a message stickied at the top of this forum, post there. I have asked the devs to review the information asked for in the post via the correspondants board.




I know, but I'm hoping this is an isolated incident. If my mail gets fubared, well I'm screwed. SOE won't fix it, no one will. I've been following the progress of a friend. She has an official warning on her record because she wouldn't delete a ticketwhen the CSRs had told her to. They never fixed her mail (it's still not fixed), yet she's supposed to delete the ticket? Why not fix the problem? It's an easy fix, just delete all the mail that the person has. Presto! It's fixed. That's why I'm worried Marqie... it's such an easy fix to most of the problems YET it won't get fixed. I know you're looking into it, and I've seen the thread... I'm just wondering if anyone has had intermitant mail problems before.



Imperial Captain Ackis Losackego - Über f335h

Shadyr
Fri Oct 17, 2003 2:24 pm
#4

If it gives you hope Ackis, I stopped receiving most emails for one day last week. Tested it carefully, had people purchase items as I stood there and watched, and no emails. Of the 50 sales and 30 unsuccessfuls that day, I received about 5 of them, scattered throughout the day. Received credits, and stockroom filled with unsuccessfuls.Next day, email worked fine and have had no issues since that time. There is a chance the same will occur with you. I have no idea if it helped, but right before logging out that night I deleted every single email/order/etc that I had in my box just in case. Maybe that, along with the morning server boot, helped..maybe it had nothing to do with it.

vonbloodworth
Fri Oct 17, 2003 3:33 pm
#5

i think the problem is that its not very consistant...i know for a fact that i have missed g-mails...to be honest maby the new "anti-my own vender-7 day-spam" mite just unclog this problem...





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Nikii_Nightstrider
Mon Oct 20, 2003 5:34 am
#6

hehe poor ackis, dont worry hon, you are most likely safe.


The way the email thing breaks is, you log in one day and your email is totally blank. All old emails you had are gone and you have a nice number of 0 messages which you know just cant be true *laugh* But if you log in and you still have email in your box. You are safe.


As a side note, since the people effected by this tend to agree that it has something to do with overfull mailboxes, please be sure to clean your mailboxes so this doesnt happen to you..dont save mails for everything youve ever bought etc etc haha youre asking for trouble if you do so.




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Di-Kiem
Tue Oct 21, 2003 8:20 pm
#7

i charged a 1cr acess fee and never received any gmail...



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Draznar
Wed Oct 22, 2003 8:24 am
#8






Di-Kiem wrote:
i charged a 1cr acess fee and never received any gmail...




Notifications are only sent for purchases, not the entry fee.



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