Merchant Archive
Thread: Items Disappeared After Vendor Retrieve
I had around 6 or 7 spaces taken in my person's inventory. I attemted to retrieve 4 things from my vendor:
- An Armor Attachment
- Another Armor Attachment
- A bag with 37 items in it (Stims and other medical stuff)
- A bag with 19 items in it (Resources to make many Advanced Ubese Armor suits)
I got 1 and 3 (one armor attachment and the bag of 37 stims). I lost one attachment and the bag of 19 items. The bag of 19 items is absolutely killing me. I cannot believe its gone. I'd rather loose a million credits from my bank. It took me months to gather all those resources to make Ubese Armor. Then when I went to get the bag to start crafting, it disappeared. I can't accept the loss.
I have read many people's posts now that have experienced the same problem as me. Have people got their items back? How? On the vendor? Mine were not in my inventory the next morning. Can this character be rolled back?
I'd like to get some feedback here. I logged my ticket last night immediately after it happened. I checked my inventory this morning. I don't know if there was a server reboot last night, but I hope not... The bag WAS NOT in my inventory the next morning (and I cleared plent of space for it just in case). I am no where near my vendor and couldn't check it.
Someone save me the anxiety and tell me what happened to you! I don't want to wait until I get home from work!!
Well to begin with I think each of your bags do not count as one item, they count for the number of items in the bag. So it might be because you were trying to retrieve 58 items instead of the number that your personal inventory could hold.
Anyhow I might be mistaken but I recall being annoyed by something related to bags, banks boxes and many different types of eggs that I was collecting (wanted to opened an egg museum). I ended up destroying a bunch of them.
I know how you feel. I lost a bag with milk, skill tapes, and horns. Valued at around 2 mil.
Sent a bug report in and decided to try and live without it.
Yes there was an error during the transfer (probably because you would have exceeded your inventory limit) and the item was removed from the vendor before it was successfully put into your inventory. This is a known bug that is on our top 5 list of issues.
I don't know if the CSR can or will do anything about it.
UmmonPrime wrote:
So it throws the item into limbo before it is actually put into your invetory? And they never thought there would beproblem with this?
Its just a bug. They missed it. Either they forgot to code that check into the multi retrieve code or they didn't forget and it just isn't working. I suspect the latter, but either way its busted and when they figure out how to fix it they will. Disappearing items doesn't make them happy they get CSR tickets about them and they dont' like CSR tickets 
DocSavag wrote:
Epak wrote:
Just thinking about it some more.. If they have that block of code to check inventory, but it's just not being called. Something would tell me that when they added "multiple item retrieve" it may have messed something up.
Can anyone verify this happened before "multiple item retrieve"?
Let me log in Sony... it's worth MY TIME to fix this. I'll do it for free.
It doesn't happen now with single item retreive.
It is a problem with the multiple item retrieve. I don't know why it doesn't work the same way, but it doesn't.
correction, saturday night i bought a stack ofoats from a vendor and after i clicked the retrieve button{it did the retrieve thing} and the oats never made it into my inventory!
i submitted a csr ticket and was contacted by CSRRyanB last night, to sum it all up..
1 the logs show i bought the item{this i do not dispute}
2 the logs show i retrieved the item{this i do not dispute}
3 they dont know the exact location of the oats or if they ever made it into my inventory or not, they cant tell!{never made it into my inventory, if it did, then its invisible and cant by seen or used}
4 he said that i should submit a /bug report{which i did} because the logs show i bought and retrieved the item and there isnt anything that they can do about it!
5 im pretty much **edit** out of luck, no 10k stack of oats and no 72k credits that i paid for them!
If you lost resources, tell the CSR to use the /getResourceCrate command to replace your resources.
They were all in a backpack and I've actually deleted the vendor I tried to take it off of.
I did not have a week to wait around for a csr, I had to set the vendor up right away or lose even more money from no sales.
I did lose resources, but they were in a bag. Ther CSR responded today (next day.. I'm impressed) saying that there's nothing they can do since they can't verify what was actually in the bag.
And I told them there were 25 Crystals and 25 Pearls.. Just give them back. Just kidding.. I didn't say that, but because someone would.. I can't have my stuff. The glass is half full.. I suppose.
Yeah, I guess I just think there should be a block of code that says:
IF Number-of-Items-In-Bag > Number-of-Items-InInventory THEN
spamMSG "You do not have space in Inventory to retrieve this item"
ELSE
retrieveBag(give the guy his stuff, we are good programmers)
ENDIF
Is that not obvious? I have to assume they have that in the code.. it's just getting called for some reason.
So, I don't know the process to have this fixed or even if anyone cares. But if you're in charge of getting feedback from us to the SOE dev crew... Send this message. It can really be a devastating bug. It's not like I lost a melon or a weeks worth of work.. I lost months of resources that may not respawn/shift again..
Just thinking about it some more.. If they have that block of code to check inventory, but it's just not being called. Something would tell me that when they added "multiple item retrieve" it may have messed something up.
Can anyone verify this happened before "multiple item retrieve"?
Let me log in Sony... it's worth MY TIME to fix this. I'll do it for free.
Epak wrote:
Just thinking about it some more.. If they have that block of code to check inventory, but it's just not being called. Something would tell me that when they added "multiple item retrieve" it may have messed something up.
Can anyone verify this happened before "multiple item retrieve"?
Let me log in Sony... it's worth MY TIME to fix this. I'll do it for free.
It doesn't happen now with single item retreive.
It is a problem with the multiple item retrieve. I don't know why it doesn't work the same way, but it doesn't.