Merchant Archive

Well after waiting 3 days I finally got a responce....

Here is what they told me:

"Sorry your having issues with your vendor. In order for us to investigate this more you need to list the items missing and when this happened."

OK how the heck am i supposed to have all 200 items memorized or when it happened exactly? Wouldn't you think when I submited the ticket is when I noticed it happened? GEES... Can they be anymore idiots on issues. So if I am not on after yesterday it is due to they banned me for getting testy with my responce to their responce... So we will see what happens... Wondering if I should just quit now...

If they banned everyone who was testy with them after one of their bonehead canned responses there would be no one left on the servers.

I wish they would fire people who do just the canned answers and not actually work the problem... Gees... I would get soo bitched at if we did that here where I work and I am a system admin and I know what process you can take to research the issues... just... ARGHHH they are pissing me off...

I got the same response, but since I was expecting it, I gave them a full list of items, which vendors they came from, and when they poofed. It took 3 nearly-full 'ticket updates'. I never heard back. About 2 weeks later my ticket was just deleted and I never heard another word.

Well I am already considering it a loss... and I removed my vendor's from the location I didn't want them at... and moving them to my store... So... they are probably going to tell me to f off or something :-) I practically already told them that.

I don't know about you, but CSR has been *extremely* helpful... I had a full shipment of medical supplies go missing a few weeks back and after providing them with a detailed list (and approximate retail value) they kindly provided my supplier with the resources required to remake everything.

All in all my experiences with CSR have been good, and if you think about it... what exactly are they supposed to do if they don't know what's missing? Give you a bushel of credits, pat you on the head and send you on your way?

A suggestion (this is what I started doing after losing some items on the vendor) is keep a full inventory list outside of the game... I have a couple excel spreadsheets full of shipment information and such... it's also pretty helpful to keep track of customers and their purchase habits

You can also generate distribution lists and using the clipboard do large scale spam emails (hehe) for any large updates in inventory or changes in the store.

There are some good CSR's don't get me wrong. But my wife had an experience like this. She submitted a help ticket and their first response was please list all the items you lost. Her first respons: Please re-read the ticket I listed all of that in detail with the original ticket. They hadn't even read the whole ticket before their canned solution.

Ohh this entire CSR thing is getting better day by day... They responded to my responce last night saying:

"Things will get deleted from the vendor if left in the stockroom a couple of days"

They are NOT reading the tickets I swear... My tickets says it had been 1 day... and it says things are getting deleted that are on sell... Gees... What do they do hiring the stupidist people they can find??

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Slinar wrote:
Ohh another thing... I am NOT asking for them to give me the stuff back. I am asking them to find out why it is happening and that they can promise me it wont happen again.

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You'd have more luck asking for credits to replace the items. That is something they understand. And actually it affects the latter since if they do it enough they bug the dev team to fix it.