Merchant Archive

Yesterday, I placed a bag containing many many flora resources in my vendor's stockroom for just about 5-10 minutes. It was a quick and temporary thing that I did, just to make some room in my avatar's inventory for a little moment. When I tried to retrieve the bag from the stockroom, I got a system message saying that the item cannot be retrieved because it is no longer available. Poof, there went all of my flora resources in the bag.

I immediately logged off and waited for about an hour, and then came back. Nothing happened. I sent a CSR ticket, and just logged off for the day, hoping that the item will be restored. This usually works when items were lost inside the buildings, and I thought that server shutdown would probably get things back to normal.

This morning, I log on and get a response from the CSR via the ticket I submitted. Basically I was told that they cannot do anything to restore my lost resources. I was pretty much asked to suck it up to the loss. What made me even more annoyed was that this CSR closed the ticket for further comments, and asked me to submit a new ticket if I had another issue.

This CSR told me that the items can be lost if I don't retrieve the items from the vendor stockroom within a few days. Let me remind you, that I only placed that bag of resources in the stockroom for at most 5-10 minutes. This is laughable.

Why should I have to continue paying for a service that I am not even getting? Why am I being asked to suck up to the bug that never gets addressed, and then be slapped on my face? Do they even realize how much effort, money, and time were spent to gather all those resources?

I, as a paying customer, am not obligated nor required to be penalized for annoying bugs like this. If they can't fix it back to the way it was, at least show me some sort of signs that they are trying their best to help me or compensate me for the loss. But no, all I get is something in the line of "I am sorry, I know how terrible you feel right now, but we can't help you. Case closed." Their lack of care clearly showed when they closed my ticket for further comments. I had to create another ticket.

This item disappearance bug has got to be addressed. Players have to let SOE know that this is unacceptable. There have never been a single day that I was not afraid of losing all my belongings to nasty bugs like this. I am always in fear of losing something and never getting them back. That fear has come to a reality this morning.

SWG is a fun game, but the bugs are just way too many and they are beginning to annoy me. With the game like this that has the highest monthly subscription fees, I have every right to demand for a fix, let alone some attempts for compensation. Never ever had I had so many bad experiences wih bugs in other games, this is just sick.

Yesterday, I placed a bag containing many many flora resources in my vendor's stockroom for just about 5-10 minutes. It was a quick and temporary thing that I did, just to make some room in my avatar's inventory for a little moment. When I tried to retrieve the bag from the stockroom, I got a system message saying that the item cannot be retrieved because it is no longer available. Poof, there went all of my flora resources in the bag.

I immediately logged off and waited for about an hour, and then came back. Nothing happened. I sent a CSR ticket, and just logged off for the day, hoping that the item will be restored. This usually works when items were lost inside the buildings, and I thought that server shutdown would probably get things back to normal.

This morning, I log on and get a response from the CSR via the ticket I submitted. Basically I was told that they cannot do anything to restore my lost resources. I was pretty much asked to suck it up to the loss. What made me even more annoyed was that this CSR closed the ticket for further comments, and asked me to submit a new ticket if I had another issue.

This CSR told me that the items can be lost if I don't retrieve the items from the vendor stockroom within a few days. Let me remind you, that I only placed that bag of resources in the stockroom for at most 5-10 minutes. This is laughable.

Why should I have to continue paying for a service that I am not even getting? Why am I being asked to suck up to the bug that never gets addressed, and then be slapped on my face? Do they even realize how much effort, money, and time were spent to gather all those resources?

I, as a paying customer, am not obligated nor required to be penalized for annoying bugs like this. If they can't fix it back to the way it was, at least show me some sort of signs that they are trying their best to help me or compensate me for the loss. But no, all I get is something in the line of "I am sorry, I know how terrible you feel right now, but we can't help you. Case closed." Their lack of care clearly showed when they closed my ticket for further comments. I had to create another ticket.

This item disappearance bug has got to be addressed. Players have to let SOE know that this is unacceptable. There have never been a single day that I was not afraid of losing all my belongings to nasty bugs like this. I am always in fear of losing something and never getting them back. That fear has come to a reality this morning.

SWG is a fun game, but the bugs are just way too many and they are beginning to annoy me. With the game like this that has the highest monthly subscription fees, I have every right to demand for a fix, let alone some attempts for compensation. Never ever had I had so many bad experiences wih bugs in other games, this is just sick.