Merchant Archive

Thread: Merchant needs help against SOE Mafia

Okeefe
Sun Apr 04, 2004 6:17 pm
#1


I am a Master Merchant on Dantooine. I sell about 10,000,000 per month from my 6 vendors. My problem is the hooligans from SOE.


Almost daily they come into my store, target everything that is more than 30 days old and remove all the price tags while throwing perfectly good merchandise on the floor. This causes me many hours of wasted time repricing and restocking these items.


What gives?


I know SOE in their infinite lack of wisdom feel that ALL inventories should roll over every 30 days, but that is just nuts.


PLEASE, give us some alternatives. There is no global relist command, or even a delete option, I have to pull each item out of the stockroom, and then either destroy each item, one at a time, or reprice and put back on the vendor. I thought this was a game, and games are supposed to be fun? This does not even happen in the worst realms of real life. Right now I have over 300 items to deal with and more will come tonight, tomorrow and the next day. It's ridiculous.


IF SOE had ANY customer service intuition at all, they would have realized this was one of the more stupid ideas they have had, and they have had MANY.


What dothey think we are going to do? Throw all the stuff away? I have many, many hours in crafting, accumulating resources and many millions in spent cash to produce my stock, and you think I should just toss it out?


If you want proper inventory control, give me the tools to do that. Put a timer on each item telling ME how long I have had it in stock, and some mark-down options that I can set to mark down my merchandise at set times. Give me some tools to work with, don't just act like the mafia and wreck my place of business each day.

Message Edited by Okeefe on 04-04-2004 07:18 PM



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aazatgrabya
Sun Apr 04, 2004 8:17 pm
#2

I agree, the dropping of items into the Stockroom is truely annoying. It's existance is entirely understandable, however it's implimentation is outrageous. I am a Tailor, so I sympathise with your predicament Okeefe, I also have hundreds of products (not only clothing) with individual pricing. Having to daily re-sell and re-priceeach item removes the enjoyment from the game. YES management is essential, but removing litterally hours of gameplay to simply re-sell is unnacceptable.


Presently I am very worried regarding the initiation of a future 'hotfix' to reduce the vendor limit to 100 or so items. Can anyone cofirm this is going to happen, even to a lesser extreme degree? If so, can we get some kind of deadline to have our stock sold. I don't want to end up with a thousand items I have no-where to put or sell.


Don't get me wrong. Reducing the limit is a good thing overall - I completely understand the strain on your DB systems - especially with the selling/storage of full bags. If it also introduces the possibility to have advanced browsing systems incorporated for the owner and customers alike, I am even more keen.
Okeefe
Sun Apr 04, 2004 8:29 pm
#3

I doubt it will be 100 items, but a limit is certainly being bandied about. 100 items wouldn't be worth setting one up and the vast majority of crafters would simply give up and quit.


Personally, I have just about had it with the crap this game doles out. I don't play a game to be aggravated by inane implemetation everywhere I turn.


Can't PvP as a crafter, or as any template other than the big 3. SOE making crafting as big a pain as it can. Merchant being a greif move. The extremely limited character building all done, does not leave much to do.






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Okeefe
Tue Apr 06, 2004 4:09 pm
#4

I said 'to hell with it' and just relisted all the items at one flat price. I couldn't be bothered to go in and reprice properly, would have taken me hours. So now some weapons are probably overpriced and the rest are at 'clearance prices'. I would prefer to do this on my own terms, but hey, the game is already tedious enough without being forced to relist dozens of items while the game has no tools to do it.


I deleted over a hundred crates of power ups. Not going to bother making them. They are a 'mass' stock type item and as such your bound to have lots still left every 30 days. Same with spice, although I will simply stock a lot less of most spice lines. This doesn't mean I will make it more often, as would happen in RL, and I were being paid, it just means that there will be gaps in the inventory from time to time. Many Artisan Items fall into this category as well. I will make what I need, stock a few leftovers, if and when I have them.





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Indene
Tue Apr 06, 2004 6:04 pm
#5



Okeefe wrote:

I said 'to hell with it' and just relisted all the items at one flat price. I couldn't be bothered to go in and reprice properly, would have taken me hours. So now some weapons are probably overpriced and the rest are at 'clearance prices'. I would prefer to do this on my own terms, but hey, the game is already tedious enough without being forced to relist dozens of items while the game has no tools to do it.

I deleted over a hundred crates of power ups. Not going to bother making them. They are a 'mass' stock type item and as such your bound to have lots still left every 30 days. Same with spice, although I will simply stock a lot less of most spice lines. This doesn't mean I will make it more often, as would happen in RL, and I were being paid, it just means that there will be gaps in the inventory from time to time. Many Artisan Items fall into this category as well. I will make what I need, stock a few leftovers, if and when I have them.






Though I agree with the poor implementition I have found that the hooligans mess up the price tags but dont destroy them. If I click onthe item in the storeroom the most recent price is still on them. I have to "rewrite" the tag but since I sell in large groups I have gotten better at selecting an item setting the price then processing bunches of them. If I pull it into my personal inventory the price is lost. All this is a pain and needs to be fixed. Starting with getting the empire to catch the hooligans and stop the wholsale throwing inventory back into the stockroom.

-Indene-



Master Creature Handler - Kettemoor Nov 2003, Radiant Nov 13, 2005
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Okeefe
Thu Apr 08, 2004 11:02 am
#6

"Though I agree with the poor implementition I have found that the hooligans mess up the price tags but dont destroy them. If I click onthe item in the storeroom the most recent price is still on them. I have to "rewrite" the tag but since I sell in large groups I have gotten better at selecting an item setting the price then processing bunches of them. If I pull it into my personal inventory the price is lost. All this is a pain and needs to be fixed. Starting with getting the empire to catch the hooligans and stop the wholsale throwing inventory back into the stockroom."


I found that the stockroom remembers the price of the last item I sold there... If it did keep the last price of each item, that would make things a lot nicer. Just need a global 'select' and 'relist' features, but then that would undermine SOE's purpose of taking the stuff off the shelf in the first palce. SOE truly believed that we would all destroy those items that were 30 days old this solving their problem of being cheap when they bought the storage servers.



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Naufragus
Thu Apr 08, 2004 1:55 pm
#7


i couldnt agree with you more!!!!


to me this is the #1 Merchant issue.


the reasoning used for this doesnt hold water.


I have 4 vendors that i stock constantly....some items sell fast...other are "special" and are waiting for the special customer...others come in different colors so there might be 5 of each, maybe blue sales fast but yellow doesnt...


in any case there is about a week that i DO NOTHING but load vendors....i have maye 2-3 hours to play a day and it can 1 1/2 hours to relist everything....it might be just 20 -50 items that come off but when you spread that over several vendors that can be a 100 or more items....and since things come off at different dates you can do say 100 items to day and then have to do 100 items a day later...75% of everything i list is a different price and it requires me to to do an examine then sell


plus that last sell screen doesnt dissappear either


i personally am SICK of this and do not ever want to do it again....i just relisted 200 items but i gave serious thought to just giving up rather than waste my time doing this....it is about as "fun" as doing data entry. i have begun to do what you did just list every item at the same price....


i really cant go thru another month of this.


i am really opposed to a global relist....it would be better....but i think the only REAL solution is to remove the time limit completly....there is no good or logical reason for it.


it also prevent syou from taking a week or more off of the game because you dont know what might unlist and then poof in the disentigration room (stock room)


our correspondant doest reallly seem to care about this issue
DocSavag
Thu Apr 08, 2004 2:14 pm
#8






Naufragus wrote:



our correspondant doest reallly seem to care about this issue






Actually I already pitched the idea of removing or greatly increasing those limits assuming they limit the number of items we can store on the vendors at one time. The reason for the time limits to begin with is to prevent long term storage of items that you don't intend to sell in the first place. It used to be 7 days as you might recall. We lobbied to get it increased to 30.







----------------------------------
Chataka Windae
Rifleman/Combat Medic
CEO, Windae Enterprises
Mesric Sanctuary Founder



Naufragus
Fri Apr 09, 2004 3:08 pm
#9

"storage" should not be an issue with vendors...as i said all the arguments do not hold water....it was just koster being mis informed...


if someone is just using the vendor for storage then all they have to do is just list the stuff for 25000000000000 or simply relist the items like all merchants are FORCED to do - but in my travels i have yet to see vendors being used mainly for storage...dint the fact that they made it so you couldnt have vendors in private homes really kill this issue


i aslo am troubled by these limits you keep talking about.....


the question should be acked of the devs, which is better 50 vendors with 100 items or 100 vendors with 50 items...


all item limitsis going to do is piss of merchants -we dont really want this - and increase the numer of vendors in the game


the 30 day time limit just needs to go (i also suspect that this one reason there are so many empty vendors...100 items delist and the people either dont have the energy to do it again or dont log in for a week and their stock is deleted so they give up)


Okeefe
Fri Apr 09, 2004 9:56 pm
#10

Perhaps they should simply tie the time limits to how much vendor sells. For example if the vendor sells nothing, in a given time period, say 30 days, the items should be removed, whereas a vendor that sells over a million a month should be unlimited time, updated monthly.



Just an idea. This would differentiate somewhat between vendors used for sales, and ones used exclusively for storage.







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DocSavag
Fri Apr 09, 2004 11:18 pm
#11


I guess I need more explaination about why you would have massive amounts of items that take more than 30 days to sell. I'm not saying you are doing anything wrong but it is not the way I have done it or seen it done so I don't have a frame of reference to articulate the issue. I've seen posts claiming to have to reprice hundreds of items at a time. Why would you have such a large inventory of items that aren't selling month after month?


I can certainly see you having items that didn't sell but hundreds? Over and Over again? I'm missing some piece of the puzzle.


I will tell you that simply telling me you think the devs are wrong about storage issues or misinformed etc is useless information to me. I could repeat that to the devs but it would be a complete waste of everyone's time. They believe what they believe and they have the access to test their theories in ways that we don't have. Their opinion is that items on a vendor are supposed to be sold. They gave us 7 days originally and we lobbied for months to get it changed to 30. I'd wager that getting it raised higher than that will be a tough sell and before we try to sell it we need some examples of why it is a big issue and what game play issuesare driving the request.



As for features to make re-listing things easier I think that is possible and I would assume that any sensible redesign of the interface would include batch processing of multiple items at the same time. That will help with the job of re-listing items.


Message Edited by DocSavag on 04-10-2004 02:21 AM



----------------------------------
Chataka Windae
Rifleman/Combat Medic
CEO, Windae Enterprises
Mesric Sanctuary Founder



Okeefe
Sat Apr 10, 2004 3:06 am
#12


"I guess I need more explaination about why you would have massive amounts of items that take more than 30 days to sell. I'm not saying you are doing anything wrong but it is not the way I have done it or seen it done so I don't have a frame of reference to articulate the issue. I've seen posts claiming to have to reprice hundreds of items at a time. Why would you have such a large inventory of items that aren't selling month after month? "


because, no matter how many items you stock a certain percentage is not going to sell, every month. Not the SAME items, just more items. So if you have 6 vendors with an average of 500 items each, for a total of 3000 items, and if you sell even 90% you will still have 300 times per month that have to be relisted. Now, if your lucky you can spread that out over the whole month.


Our group has aWeaponsmith, Armorsmith, Artisan, Smuggler, and Combat medic, all ofwhich have the capability of producing items for resale. This makes forlarger numbers than the ones in the example above. I know of vendors with over 2000 items on them, I, luckily don't have that many.


I can certainly see you having items that didn't sell but hundreds? Over and Over again? I'm missing some piece of the puzzle.


It's new items every month, does that make it easier to understand? They gave us FACTORIES!! you think we make production runs of 5 at a time? 50? 500? Personally, I use the factories only for subcomponents so I have lower inventories than most weaponsmiths, and yet I run into this. Not only the items, but the "'beep' Auction unsuccessful" emails every few seconds hour after hour, day after day.


"I will tell you that simply telling me you think the devs are wrong about storage issues or misinformed etc is useless information to me. I could repeat that to the devs but it would be a complete waste of everyone's time. They believe what they believe and they have the access to test their theories in ways that we don't have.""


Yes, and as we all know thier ideas bear little or no semblance to anything we could loosely call reality.


"Their opinion is that items on a vendor are supposed to be sold. "


Thier 'opinion' is irrelelevant. Reality is what counts, and if the people playing here are being upset by their ideas and opinions, then they need to change them. If they can show us ANY hard goods industry in the world that sells 100% of it's inventory every 30 days they may have some basis for thier opinion.... I suspect that this was simply implemented with the same lack of thought as most parts of the game. Some of those ideasmay sound good on paper, but have no basis in real time play.


"They gave us 7 days originally and we lobbied for months to get it changed to 30. I'd wager that getting it raised higher than that will be a tough sell and before we try to sell it we need some examples of why it is a big issue and what game play issuesare driving the request."


Ican't even imagine the lunacy that prompted them to set it at 7 days....


As with most aspects of this game. no thought, whatsoever, was put into customer service, or how the various parts of the game would add to , or detract from the 'fun' aspect. What has happened is that the game has turned out to be tedious and dull. It's more like dialing in to work.


The BIG question to ask SOE, is WHAT DID YOU EXPECT US TO DO AT THE END OF THE 30 DAYS??????


If they can answer that, then the rest may make sense, but I doubt it.




As for features to make re-listing things easier I think that is possible and I would assume that any sensible redesign of the interface would include batch processing of multiple items at the same time. That will help with the job of re-listing items.




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LadyGrey
Sat Apr 10, 2004 5:38 am
#13

DocSavag wrote:


I guess I need more explaination about why you would have massive amounts of items that take more than 30 days to sell. I'm not saying you are doing anything wrong but it is not the way I have done it or seen it done so I don't have a frame of reference to articulate the issue. I've seen posts claiming to have to reprice hundreds of items at a time. Why would you have such a large inventory of items that aren't selling month after month?


OK, why would I have such a large inventory of items that aren't selling month after month? I'm making low-cost items, such as shoes and sandals (using that as an example), and selling them for 500 credits each. They are worth 500 credits, no more and no less. I have a chain of stores, spread out over several planets. I stock about 24 of each shoe that I sell, in each vendor. I don't expect to sell all of them, but I need to have a lot on each vendor in case there are a lot of people buying shoes for some reason, plus not having to travel all over the place restocking every few days. I can't afford to set up a vendor with less than a thousand items on it, of all sorts of items. I'm not selling sets of armor for 100k plus, I'm selling things like shoes for 500 credits each.


I can certainly see you having items that didn't sell but hundreds? Over and Over again? I'm missing some piece of the puzzle.


Well, my customers don't bother looking to see which items have been on the vendor the longest, so are just as apt to buy what I just put on, as to buy what has been on there since I set up the vendor. As to the number of items, just think about having two dozen of each personal harvester (there are six personal harvesters), two dozen of each type of low-end clothing (shoes, gloves, helmet, belt, bandolier, pants, shirts, skirt, robe, etc.), two dozen boxes of droid batteries, two dozen each of different size boxes (not everyone wants to buy a crate of 50) of stim-A's, B's, and C's, plus the wound healing packs, bounty hunter droids, CDEF weapons (pistol, carbine and rifle), crafting tools (generic and specialty, and several different grades of each), surveying instruments, vehicles (three different kinds, at last count).


I will tell you that simply telling me you think the devs are wrong about storage issues or misinformed etc is useless information to me. I could repeat that to the devs but it would be a complete waste of everyone's time. They believe what they believe and they have the access to test their theories in ways that we don't have. Their opinion is that items on a vendor are supposed to be sold. They gave us 7 days originally and we lobbied for months to get it changed to 30. I'd wager that getting it raised higher than that will be a tough sell and before we try to sell it we need some examples of why it is a big issue and what game play issuesare driving the request.


I have never seen any explanation from the devs as to what they actually thought the vendors would be used for, that is, what dynamics they thought were going to occur. Information should be going both ways. However, it seems that a lot of information about the dynamics of the game is treated as "top-secret" and shouldn't be shared with players, because somehow that would "give away" the suspense of playing this game. So players have had to figure out their own ways of using vendors. The biggest issue that exists, in regard to vendors, is that most people really really want to buy items from the bazaar. They don't want to run all over the place, going from shop to shop, looking for a particular item. They want to be able to just go to the bazaar, look at the listings, and choose what they need. However, the bazaar limits a person to an extremely small offering, where we can only put up 25 items for sale in the entire galaxy. I could easily sell100 items per week in nearly every city in the galaxy. But, since I'm not allowed to do that, I set up a chain of stores, which most players really would rather not use (because the bazaar is much more convenient). And having a chain of stores, spread out all over the place, requires massive amounts of stock. One of the most common complaints about vendors is if they are empty. Empty vendors are bad vendors. So crafters are forced to overstock their vendors in order to keep the customer base happy. That is what drives the number of items on a vendor, is making sure there are a lot of items for customers to choose from.


The dynamics that were created by people having vendors is much more complicated than whatever was envisioned by the devs. And because of the poor implementation of the controls for using a vendor (for instance, it takes months before players learn that there is more than one page of items per vendor), the merchants have had to "make-do" with however they can manage.


You know, merchants would really like to be able to sell everything they put on their vendors, but the economy fluctuates, and people sometimes have a lot of money, and sometimes don't. And there will be times when there are lots of new players, and there will be times with very few new players. Some of my stores go for a month just selling a few items, and sometimes will sell several hundred items in a week. Depends on the economy, migration routes, moon cycles, and fads. You can't just say that I need to lower my prices, because my prices don't fluctuate, just my sales do. I just keep relisting the items as they fall off the vendors, and eventually they will sell. But I will keep adding to how much I have, in order to keep the stock up, in order to never have an empty vendor, in order to keep my customers happy. So in the end, I will always have to keep relisting items. It seems like the same items, because I keep the same things in stock all of the time, and I don't know whether one pair of shoes has been there for six months, or one month. It is just a pair of shoes.



As for features to make re-listing things easier I think that is possible and I would assume that any sensible redesign of the interface would include batch processing of multiple items at the same time. That will help with the job of re-listing items.


There have been a lot of really good suggestions made on the forums about how to improve vendors. The only one I have seen implemented was to have the time limit increased from 7 days to 30 days. It would certainly help the merchant community to have some sort of active debate with the devs themselves, about what should or should not be done about vendors. We debate amongst ourselves, out here in the forums, but never once have I seen anything that would indicate that the devs themselves would be willing to have interaction with the players on making decisions that will affect how the game is played. I don't know if that is done on purpose. I suppose that you, the correspondent, are supposed to be our intermediary. But from your comments, Doc, and with all due respect, I don't really feel comfortable with your understanding of the real issues going on. Nothing I have mentioned above is going to be new information for any of the merchants, but seems to be the first you have heard of it. I would venture to say, Doc, that your playing style as a crafter may be a bit different than others. That isn't bad, but you may be making assumptions about the rest of us that are not valid.







/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\
LadyGrey

Don't let the negative AFKophobes get you down. Play the game however you want.

Is the beta testing almost over for this game?
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