Merchant Archive

Thread: My take on the upcoming Vendor and Merchant changes

StumanKadir
Sun Jun 06, 2004 7:28 pm
#1




Just for the record, I am a Master Architect/Master Artisan, am the Mayor of a Level 5 city and have been operating Vendors almost since the server went live.


To keep the game interesting, I have just about mastered swordsman, and am in the process of re-picking up my Merchant skills to 0/0/0/3 at the expense of my politician skills


I like to think of myself as a fairly active trader and commercial interest on the Valcyn galaxy, and as such I currently run 4 (soon to be 5) vendors selling approximately 4000 items across my Master professions, as well as resources. On an average week I can turn over maybe a 5th of my stock. In terms of cost of items, in powerups alone I have almost 1.5million credits worth on one vendor.


Over the past few months I have been reading actively about the desire for change coming from the dedicated Merchant players, especially regarding the bug that allows players to run vendors without the necessary skills (some call it exploiting, some call it a bug - for the record I call it a bug).


Now at the risk of getting flamed (which will surely occur), I would like to make the claim for this NOT to be fixed. My reasoning below will probably not have any impact on the decision of the devs or the merchant community as a whole, but as an active long-term crafter, I feel that I have as much right to have my voice heard as anyone.






How will the crafting community be impacted by this change?

Thequick answer ismassively.


For myself I know that this fix will mean avery largechange to the way that I play this game, and from my point of view, that change will all be for the negative.


But if and when we are faced with this change, how people react to it individually will be largely determined I guess by how hard they are hit. I have known veterans to quit this game owing to a vendor bug whipping out their stock. Sort of gives you an indication of how strongly people feel about adverse game happenings.


In addition, with storage space at a premium, the prospect of finding someone or somewhere to store thousands of items for the medium term will bring a lot of players to the end of their tether, and will see them facethe stark reality of eitherloosing massive amounts of stock through forced vendor deletion, through ditching existings skills and experience in other professions to enable them to pick up Merchant skills, or they could just throw their hands up and quit the game (or the server they play on).


The final alternative is to try and find a way to transport a couple of thousand items to a friendly master merchant (more on this later).


Will it mean that I as a Master level crafter will start to deal directly as a supplier to merchants?

In a word NO.


And why not? Because for starters I don't know of many Master Merchants, andespecially any Master Merchants that have the financial resources to be able to purchase my 50million credits of stock so that they can on-sell it (and me sell it on consignment? yeah right ).


And the practicalities of me moving so many items from my shop to a merchant boggles the imagination. Trying to move 110 items at a time between cities, or even between planets is a daunting prospect at the best of times. 20 or 30 trips there and back is a prospect I would not like to think about.


And saying this, I am also considering the fact that it will not just be myself, but hundreds of other crafters all wanting to do the same thing. We are all facing the possibly of loosing all our hard earned stock, all of those resources that we may of paid for being lost with no return - and all of us will be beating a path to the nearestMerchant, backpacks and inventories full to overflowing with stuffwe want YOU to sell for us.


Of course you can refuse, and after a while you will have too. But then what? Thats a question that has yet to be answered in these boards - and its a question that seems to be getting avoided by all and sundry. Its also unfortunately a question that needs to be asked before the howls or "merchant griefing" are heard ingame and on the boards.


Sohow many merchants will be in a position to help all of those crafters when the time comes?

Maybea dozen or soper server, probably a lot more, but to my mind, no where near enough to cater to everyone.


And what of those with the financial resources to cover the incoming goods? As I said before, I alone have approx 50 million credits worth of stock for sale. Now multiply me by 5, 6, 10 or 20 times and you soon see the gravity of the situation you dedicated merchants are going to be in for.


And another issue that everyone seems to be avoiding - what to do with the sheer volume of items that you will be inundated with? If you take a rough estimate of the number of merchants in a player city (say one or two who will retain the skills and not drop them like everyone does at present), and then divide that number by the number of crafters who will need to use the merchants services, even dealing in the hundreds of items per crafter suddenly means the merchant having to deal with thousands and thousands of items all at once (or maybe over a couple of weeks).


Ever moved 500 items between vendors? I have and it took me two days to do it.


So imagine then. It's the week before the patch comes in, everyone has suddenly realised that they won't be able to pick up their Merchant skills (and even Business 3 looks unattainable by some), so at the risk of not losing everything, they find you - a merchant - and ask you to sell their stuff for them.


And we aren't just talking about one, or two, or even three. We are talking dozens and dozens. And all have 200 items each (for arguments sake here - it may be more or it may be less). But they can onlyoffer 23 items at a time to your vendor. So suddenly you are inundated with tells "buy my stuff dude so I can offer more to someone else", or "you are killing me, buy my stuff NOW", or "what sort of ripoff merchant are you rejecting my stuff, I'm going to report you to the CSRs", etc, etc, etc......


Monopolies are great when you have the power to control them. But none of you have that power of control.


But surely the merchant monopoly can't be this bad?

Well yes it is. And I say this as someone who has been running vendors non-stop since August last year.


I find just managing my own vendors takes at least 5 days out of 7 to manage and maintain (but this is including production, harvesting, experimentation, etc). One any given day I have approx 200 items cycle out into the stockroom. Each one of these needs to be repriced and put back in or simply put back in unchanged. If I dont do it, after 7 days they go "poof".


At present there are neither the tools, nor any plans to introduce the tools necessary to cater for this change (even though they have been talked about in here and appear on the "wish-list"). We have all seen the time taken to implement these sorts of changes. We are talking 6 months or more - at the least


And speaking of crafters selling goods to merchants, well how wil this take place ifthere is no way for crafters like myself to sell on consignment to a Merchant. Guess what? You have to buy what is offered to you or reject it. There are no other alternatives. It is you the merchant who has to take all of the risk. No one else, just YOU.


To reiterate then, there are no tools fora merchant to be able to say "hmm...I sold a BER13 Heavy Miner today, now who was it that sold that to me?". There are no tools available to the merchant class at all that will allow for that merchant to be able to handle, not only my couple of thousand items, but the thousands upon thousands of items that would suddenly be flooding in from every crafter that doesnt have merchant skills.



And what about the resultant large numbers of stock you now find yourself handling? Or what about the fact that every 30 days all of those items cycle out to the storeroom, waiting to either be put back into stock or removed and dealt with. You as a merchant have had to buy them off the crafters, so its now your stuff and as I said before - its your risk.


And after 7 days in the storeroom it's gone forever. So your life from now on will be an endless round of vendor maintenance. Goods continuously coming in from non-vendor running crafters, goods getting sold, goods cycling in and out of the stockroom - endlessly without relent or letup. No one else can manage these for you, no one will be around if you decide to take a couple of weeks off from the game - you are as a player on your own, without the tools, without the storage space, with only your reputation standing between your character and oblivion.


Am I alone amongst crafters in thinking so negatively about this?

Again NO.I know from discussing this with other major crafters on Valcyn that the backlash from this change will be very swift, and will result in either people leaving the game en-mass, or in them dropping their crafting skills altogether (especially the larger crafters) or reverting back to the dabbling days of 0/0/0/4 merchants.



Under the present system, I have complete control over what I am selling, how am I selling it, whether I need to make more, make less, etc. I have my own segment of the market and have a long established client list. What this change means is that unless I expend the skill points (which I have had to do temporarily at the expense of mypolitician skills - thankfully I have understanding citizens),I will lose all control of how I sell my goods.


What is being proposed is nothing short of chaos for all concerned with maybe a silver lining for those powerful enough, or with enough resources (read multiple accounts) to cope. All others will fall by the wayside.



In short - youprofessional Merchants will have what you have asked for, but you will not of received your game enhancing fix, you will instead of received an ill-conceived Pandoras box of trouble and pain.


And the whole game economy will suffer from it.


Some things are broken in this game - but sometimes the cure is much much worse than the problem it is trying to fix (Holocrons anyone?). Lets not make these mistakes again.

Message Edited by StumanKadir on 06-07-2004 01:38 PM




Stuman Anikadir
Maker of stuff - on hiatis until they work out what they are doing to this game

Will be back once the Crafting Upgrade is announced
Sick of playing with kiddies, come play with the old folks, we are just as gamey as the next person

Songe
Sun Jun 06, 2004 8:21 pm
#2

Oh god not again...



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Novice Lekku Stomper
DocSavag
Sun Jun 06, 2004 8:34 pm
#3

Its being fixed.




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Rifleman/Combat Medic
CEO, Windae Enterprises
Mesric Sanctuary Founder



StumanKadir
Sun Jun 06, 2004 8:53 pm
#4

All I can say then is good luck.


A question though. I have spoken to a few merchants on my server and none of them are willing to pay for my goods upfront, yet all wish too sell them and then reimburse me for the sales they make. They have said that I am free to check the stocks on their vendors and reconcile that with my tally.


But I am very dubious of doing this as I have no mechanism at all for disputing what they say they owe me to what I have dropped ontheirvendor (hence my opposition to this change). Not only that, they will have all of my stock and I will have no way of recovering it.


How are situations likethis going to be handled?





Stuman Anikadir
Maker of stuff - on hiatis until they work out what they are doing to this game

Will be back once the Crafting Upgrade is announced
Sick of playing with kiddies, come play with the old folks, we are just as gamey as the next person

Happymob
Sun Jun 06, 2004 9:40 pm
#5






StumanKadir wrote:

All I can say then is good luck.


A question though. I have spoken to a few merchants on my server and none of them are willing to pay for my goods upfront, yet all wish too sell them and then reimburse me for the sales they make. They have said that I am free to check the stocks on their vendors and reconcile that with my tally.




This one is tricky for both sides. If I pay you up front, I take on all the risk. What happens if I can't sell it at the expected price? What if you won't buy the product back or give me a partial refund when I have to lower the price? But I agree, if you give me the goods and I only pay when it sells, you take on most of the risk.


What this comes down to is relationships. I am perfectly willing to (and would prefer to) pay you up front for any goods. But since I am taking the risk, I will initially expect more than 10% of the revenues. I might only initially be willing to pay 60 to 75% of my expected sale price to you initially. I might also only take on a portion of your stock. Sorry, but I don't really want to start out with 10 of every type of furniture. But here's the deal - as I become more familiar with you and I also become more familiar with the market for the products you are making, my margin would come down and I would take on more of your stock (assuming I had an expectation that it would sell). Admmittedly, if you are in such a low margin business that you can't afford to sell product to me at a 25% discount to start out with, it's probably not a product I am interested in selling anyway.


If you were accepting the risk by selling through a merchant on a consignment basis, you should handle it the same way. At first, limit your risk by only dealing with a small percentage of your inventory. As you are able to trust the person more (and as you make more money through them), you can slowly ramp up your risk.





Imadoh and Ikiecobi
Quality Resources and the Corellia Butcher - NoCo
NoCo Trade Center, Corellia (just northeast of Coronet) 796, -3076


Space_Gunny
Sun Jun 06, 2004 10:35 pm
#6

Well Stuman, all I can say is that your PA and the merchants on your server are failing you then. I am very fortunate to be in a PA that has a dedicated division solely for selling the products of our crafters. We have a number of Merchants who work very hard to ensure our goods are available throughout our galaxy. They work with our crafters to find the appropriate relationship with each person. There is no issue about buying for goods up front because our merchants know the goods they are buying will be among the best out there.


From my point of view, you need to work within your PA to find a solution to this or, if that fails, find yourself another PA.





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Lopaka79
Sun Jun 06, 2004 11:39 pm
#7


well if you dont want to loss all those items and have to heel to a merchant.... sounds like you better jump on business3 or create a new account to pick up the slack. i got busniness 3 in a matter of less than 30min... Anyone who has done merchant should of had a pretty penny to start with... so no excuses on not being able to grind business3. Its a too bad so sad situation im seeing here. But i think the Merchant prof is gearing for a good change on fixing this bug. More power to them. dont think you can hog all the credit unless your willing to go that extra distance and surrender some skill for the skills that are more important to you. About moving well thats your fualt for thinking a bugg like this would never be fixed someday. Thats like saying "its not Fair that i had Master BH and now that i surrendered it i cant hunt jedi anymore". Man i love the forums Good luck on any choice you make


Message Edited by Lopaka79 on 06-07-2004 02:41 AM



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StumanKadir
Mon Jun 07, 2004 3:56 am
#8


I couple of answers to some responses in here.


For the record (as I mentioned above in my initial posting) I am at Merchant 0/0/0/3 and will probably drop most of Swordsman to go to 3/0/0/3.....ie; I'll be a dabbler. I will not have any choice (irrespective of peoples opinions in here).







This change is gonna change the game for the worse, and the more crafters I speak to about it, the more anger and frustration I encounter over this issue. Most have found a nice balance between doing crafting and having fun in game, and that is going to be taken away from them. They are not happy about, some are threatening to quit, most how are staying are doing as I do and will dabble in the profession. If you are a proponent of this change and feel that you will get extra business from this from the existing crafter base, you are sadly mistaken.







If the merchant community wants more business, or complain about people "stealing their sales" (I have to say that I actually laughed out loud when I read that load of rubbish), maybe they should have a look at the way they run their businesses. I and many others have tried dealing with merchants in the past and have NEVER had a good experience from it. All they ever wanted to do was to undercut each other and bring business through the door - they wish to deal with quantities and nothing else.


To them, us crafters are a dime a dozen, so they are surprised when suddenly Master Crafters don't use them anymore? This is probably a wide brush to use, but I can only base it on personal experience. When dealing with merchants, there are no guarantees, no CSRs will help you when you get ripped off, there is no dispute mechanism and as we on Valcyn have seen in the past, if you name a crooked player, your post gets deleted so even that avenue of complaint is shut off.







We have asked people in our Guild and even in our city (I am the mayor of a metropolis on Talus on Valcyn server btw), and those that have been Master Merchants, did for grinding purposes only. Those that have it still are planning on ditching it as they wish to do other things, and the only ones who have expressed an interest in doing it are those who are also crafters. We have a lot of casual players in our city, and none of them have the time to do - what is in effect - a full time position managing sales for other crafters.


Most have barely enough time to do their own.


Someone above mentioned that they have a guild dedicated to the merchants and crafters, well good on them for that. As far as I know they are a rarity in this game. I do know of some others but unless you arein their PA, you have a snowflakes chance in hell of getting your stock onto their vendors - and even if you did, they will stock their members goods before yours. So the benefits of this fix are???


But really, why should I have to leave my friends and mates, and go and join another guild just because I wish to craft??? What next?


I have chosen to drop skills in another profession that I dearly love, in order to remain economically viable from myself and my city. I do this in order to meet the upcoming "fix" for merchants. I do this grudgingly, and with absolutely no good will to the merchant community that has been pushing this change. Would I support a fulltime merchant in this game because of these changes - as I said before, I WILL NOT. I will dabble and I will encourage every crafter I know to do the same.







Face it folks, aside from a few dozen people in here, the vast majority are happy with the status quo. So whether you consider it an exploit, or "retail stealing', or any other justification you can think of, for a bug, this has been one of the better, more universally benefitialones.


It has assisted whole communities of novice and early master crafters to become self-sufficient. It has taught legions of players about the game economics and mechanics. It has helped countless player cities carve a niche from themselves in the game.


So if you want your way, then fine. I want my mining profession back (that was what I originally wanted to do when I was playing beta and was saddened to see it not implemented). I want Politician to have back everything that has been taken away. I want so many things to be right in this game.


But to me, and to many, many others, this change is just plain and simply wrong. I guess that is why aside from these boards it has not been advertised at all (and I only happened to find this by accident).

Message Edited by StumanKadir on 06-07-2004 10:05 PM




Stuman Anikadir
Maker of stuff - on hiatis until they work out what they are doing to this game

Will be back once the Crafting Upgrade is announced
Sick of playing with kiddies, come play with the old folks, we are just as gamey as the next person

Songe
Mon Jun 07, 2004 7:18 am
#9

The problem is, you're not supposed to do everything. For most crafters, it's 9 points they will have to spend if they want a vendor, I don't think it's going to hurt their balance between crafting and fun that much. In your case, you want to be crafter, politician and do some combat... you have to make a choice.


Idon't want nor expect extra business, personally I just want, as a customer, to be sure that when I go see a vendor it won't be empty or just selling a few items. As a vendor, I want my name on the map to mean something, not to be lost in a list of merchant dabblers who won't spend the time to restock their vendor, so that most players don't even bother using the map anymore. If people have to spend points to keep a vendor, they will prolly think twice before doing it, and if they decide to they will make sure they are well stocked to make up for the point cost.


Don't forget one thing too... With the changes to Jedi everyone will be able to do what they want with their second slot, why not just pick up merchant with it? Just a thought.


When you say that it has assisted lots of novice and starting crafters to be self sufficient... My guess is that most novice and starting crafters kept merchant for a while before dropping their vendors.


If the change hasn't been advertized elsewhere, it's because people didn't read the post where it was announced that it was a bug going to be fixed. Everyone is free to post about it if they want (there is a long thread in the doc forum about it too).





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Novice Lekku Stomper
Andymantium
Mon Jun 07, 2004 7:34 am
#10

/sigh



K

Tarnak_Archvold
Mon Jun 07, 2004 7:58 am
#11

An exploit is when you are using a bug in the game to gain an advantage you should not have had. While it is a but that the vendors stay, it is an exploit to keep using them. SoE have staited it was a bug (that you will not be baned for using), and that it will be fixed.

If anyone end up with 1000+ items, and know where to put them it is thair own fault, there is ample time to unload you current inventory now, and convert to custom sales or to regain your merchant skills. Anyone who wand to can become a merchant, and toughs that do not wand to invest in toughs skill will have to do with out. Just like I as most "pure" crafter chooses not to have any combat skills and thus have to do with out.

Now if you wand to argue that SoE should do more to inform people of this, then yes you might have a point there.
Likewise you there will be some turbulence on the economy when exploit vendor goes away, but so is there are any other major change. When mounts came out, and the vehicles came out, there was price shifts, and so will there most likely be at the combat rebalance, and when publish 10 comes and Jedi are to be obtained throe quests.

One thing crafter have to get use to, is that if the merchant take all the risk then the merchant will have to get most of the profit. Do not expect merchant to buy your harvesters and PA halls at you current prices, more likely the price you have to sell to will be slightly above the what it cost you to harvest the resources. I am saying that as a Master Weaponsmith/Master Merchant/Master Artisan.

I think quite a few people will pick up merchant, precisely because that can not stand the thought of anyone else making profit on thair products. Of cause that will no be able to keep thair combat professions on the side but that is the choice we all have to make.




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Once a Ranger, Always a Ranger.
Wire3k
Mon Jun 07, 2004 12:47 pm
#12

FWIW - I am in much the same position you are - large store since launch - WITH a master merchant, and I think any changes now are going to be one of the biggest mistakes they ever made. Merchants that are screaming for this are cutting their own throats - they just don't know it yet. They are cutting the throat of the game as well and once this surfaces as a widely known point of change - well, I don't really wanna be around to hear the hollering. I will probably drop into the forums now and again to see the complaints that the very same folks that demanded this now are bemoaning the fact there is no one left in the game to buy their product.


It's GOOD for me AS a merchant for others to have vendors - I have to buy my resale items somewhere.


Empty vendors on the map are about the only legitimate gripe I can see merchants having - and not only can that be addressed in other ways I pretty sure those vendors are from folks that have quit - I have yet another one in my store I can't get rid of. Empty vendors have zero to do with 'vendor poaching'.


Unfortunately, I know all too many folks that have reached the point of 'last straw'. It doesn't even necessarily have to be a big change - and this one is massive - they are actively looking for an excuse to cancel they can reconcile with their timeinvestment - which is usually how folks leave a MMO. Light Speed will undoubtedly keep some and swing the balance back - but in a totally player based economy - piss off the crafters enough to leave - you aren't going to have the materials or people with the skills to BUILD the ships in the first place.



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StumanKadir
Mon Jun 07, 2004 3:51 pm
#13

I suppose at the end of the day it doesnt really matter, the fix for this bug is coming and really there is nothing anyone can do about it. From my point of view its a real shame that this wasnt rectified several months ago and will go down in SWG history - along with such other brilliant ideas as the Holocron - as being a complete and utter balls up. If it had been fixed when first identified, none of us would be having this discussion and us crafters would not be in the predicament we now find ourselves in. Myself and other crafters will just have to put up with the fact that if we wish to run vendors, we will just have to spend the skill points.


For those that call this ban exploit though, you should be aware that many players actually think that the way it works is by design, and not as the result of a bug. Once something like this has been in game for soooo long (and this one has been around for almost a year now, ever since the servers went live), it becomes "normal" and not out of the ordinary.


There will be lots of negatives out of this and very few positives in the short term, in the medium to long term....well who knows. For somecraftijng players it will be the final straw and they will either quit crafting altogether or quit the game.Like the politician profession, SOE want you to do certain things in the game, but then leave you with none of the tools to enable you to do this.


There are other ways of combating empty vendors and those initiatives are more than welcome (if not a little overdue).




Stuman Anikadir
Maker of stuff - on hiatis until they work out what they are doing to this game

Will be back once the Crafting Upgrade is announced
Sick of playing with kiddies, come play with the old folks, we are just as gamey as the next person

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