Medic Archive
Thread: Help out other members of your Profession... Ingame Knowledgebase Revamp!
Ever wonder how some stuff in SWG works, how stuff is done, "why can't I find that crate of stuff on the bazzar," or "how does that dancer buff work?"
SWG has had a searchable Knowledge Base (KB) forever... but nobody knows about it.
Please help us Correspondents, CSR staff and the devs help other players that may not know as much as you.
--------------------------------------
[this next bit was blatently stolen from the Chef board.. thanks SirVimes!]
The CSRs have been updating the knowledgebase for all professions including [Medic]. It can be accessed through
in game with the following steps:
Open your Holocron (CTL H with the default keymap)
Locate and click on the Customer Service button
You are now presented with the Knowledge Base. You can either search by question or by a specific KB entry ID (if you know one)
or through the following link:
http://help.station.sony.com/esupport/esupport/consumer/esupport.asp
[end of blatent Chef theft]
If you have a chance please peruse the knowledge database and see if you can find any mistakes.
----------------------------------------
The Correspondents have been hacking away at this for a week +, and would now like you (the general public) to try and look stuff up in the KB and see what you get.
If you find errors please submit them here in this thread.
*********************
If you are pulling articles from the KB ingame:
Submit the item, number (soe22453) and the text that is wrong/unclear (with a correction).
********************
If you are pulling them from the web version:
Submit the article title "Why Can't I Heal Wounds?" (NOTE: this is not your seach string. This is the title of the article you are reading) and the correction. (The web version does not give you the article numbers, so this title will help the CSRs find te article in question when they go to fix it.)
********************
The web version and the in-game version have the same questions and answers, just a different interface.
If you have a question, that has no KB answer, or the answers available does not really help...
Post here with a
--------------------------------
UNANSWERED KB QUESTION:
The Question itself.
Answer (If you know what it is. If you don't, we'll shoot at the devs until they tell us)
----------------------------
Please help out less knowledgeable players then yourselves. There will be threads like this in all the profession forums, so help out with any other professions you have to.
Please keep this thread clear of off topic posts.
Thanks,
-T
Traigus wrote:
Z is on vacation, and he asked us to cover for him while he is dooing whatever wookies do on vacation.
Ever wonder how some stuff in SWG works, how stuff is done, "why can't I find that crate of stuff on the bazzar," or "how does that dancer buff work?"
SWG has had a searchable Knowledge Base (KB) forever... but nobody knows about it.
Please help us Correspondents, CSR staff and the devs help other players that may not know as much as you.
--------------------------------------
[this next bit was blatently stolen from the Chef board.. thanks SirVimes!]
The CSRs have been updating the knowledgebase for all professions including [Medic]. It can be accessed through
in game with the following steps:
Open your Holocron (CTL H with the default keymap)
Locate and click on the Customer Service button
You are now presented with the Knowledge Base. You can either search by question or by a specific KB entry ID (if you know one)
or through the following link:
http://help.station.sony.com/esupport/esupport/consumer/esupport.asp
[end of blatent Chef theft]
If you have a chance please peruse the knowledge database and see if you can find any mistakes.
----------------------------------------
The Correspondents have been hacking away at this for a week +, and would now like you (the general public) to try and look stuff up in the KB and see what you get.
If you find errors please submit them here in this thread.
*********************
If you are pulling articles from the KB ingame:
Submit the item, number (soe22453) and the text that is wrong/unclear (with a correction).
********************
If you are pulling them from the web version:
Submit the article title "Why Can't I Heal Wounds?" (NOTE: this is not your seach string. This is the title of the article you are reading) and the correction. (The web version does not give you the article numbers, so this title will help the CSRs find te article in question when they go to fix it.)
********************
The web version and the in-game version have the same questions and answers, just a different interface.
If you have a question, that has no KB answer, or the answers available does not really help...
Post here with a
--------------------------------
UNANSWERED KB QUESTION:
The Question itself.
Answer (If you know what it is. If you don't, we'll shoot at the devs until they tell us)
----------------------------
Please help out less knowledgeable players then yourselves. There will be threads like this in all the profession forums, so help out with any other professions you have to.
Please keep this thread clear of off topic posts.
Thanks,
-T
Thank you for kicking off this post Traigus. The Knowledge Base in game is quickly growing to cover more and more topics and provide the most accurate information possible. On a daily basis entries are published to the Knowledge Base and any errors that are located are fixed and published.ffice
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The exciting thing about the Knowledge Base is that the response time for the entries can be so swift. If you locate an error in the Knowledge Base and bring it to your correspondent we can fix it and have the corrected version in game within hours or even minutes of receiving that information. Any gaps in the Knowledge Base can also be quickly filled.
I’ve asked your correspondent to start a thread like this for two reasons. First the Knowledge Base is very important to us, but right now it is under utilized. I’m working with the Correspondents and the Developers to increase awareness for the Knowledge Base. Soon we’ll be changing some things in game to make the Knowledge Base a lot more visible.
That brings me to my second reason for coming to you – information that is as complete and accurate as possible. When the Knowledge Base becomes more prominent it will be vital for it to be as complete and accurate as possible. We have been working internally and with the Correspondent program to comb the Knowledge Base and add new entries. We would really appreciate it if you could point out anything that you find to be in error, out dated, or simply missing. If you think a question needs to be asked that’s not here please post it, or send it directly to your correspondent. We’ll work to get as many into the Knowledge Base as we can.
Thank you for your support and we really hope that you find the Knowledge Base to be a useful source of information. Please keep in mind that the Knowledge Base is intended to provide information about systems and policies but will not provide direct spoilers.