Game Guides Archive

Thread: Where exactly do you go so you can contact a CSR

ReinerdOne
Tue Dec 07, 2004 6:49 pm
#1

I'm stuck in the warren, i reported a bug over an hour ago, i have had no response and im sitting there waiting



Reinerd
Dark Side Adept
Imperial Colonel



Vendor : -862 3045, dant, Rein's Loot & Rewards
DeQuosaek
Tue Dec 07, 2004 7:44 pm
#2

You need to file a ticket, instead of reporting a bug...


It's in the holocron (CTRL-H) under customer service and then you have to type in something to search for like "stuck in warren" or something and then you can click on the "These reults didn't help, Iwant to file a customer service ticket"


Then check open tickets every so often and read through it because when they reply it's just put on the bottom of your ticket. (as far as I recall)




Some of my pet peeve bugs:
•Armorsmith protection layers were not converted with the CU.
•Ship Details window does not close when you click "Travel" resulting in the message "You have lost the target. Closing interface."

DarthMinos
Tue Dec 07, 2004 7:51 pm
#3






DeQuosaek wrote:

You need to file a ticket, instead of reporting a bug...


It's in the holocron (CTRL-H) under customer service and then you have to type in something to search for like "stuck in warren" or something and then you can click on the "These reults didn't help, Iwant to file a customer service ticket"


Then check open tickets every so often and read through it because when they reply it's just put on the bottom of your ticket. (as far as I recall)






What he said. A bug isn't going to get you anywhere. In fact, I doubt a CSR would ever read a bug. I imagine they only read tickets.



Rieke Mysadwy--Pre-CU Jedi (MLS, MDef, Nov Healer, 3xx2 Enh) & Professional Scoundrel, Leader of CCEF
Davaj Knyghtsyde--Bounty Hunter
Trawwl--Wookiee Commando
Grewaulk--Rodian Structures Trader

Loot and Structures Vendor at: -2634 -9, Caldara Cove on Dantooine
ObiQuixote
Tue Dec 07, 2004 8:38 pm
#4

If /eject doesn't work then

Submit an "I'm stuck" ticket,

last time I did this I waited about an hour then went to irc chat from the launch pad. Talked to a csr there who unstsuck me within a couple of minutes.

Message Edited by ObiQuixote on 12-07-2004 07:40 PM

ecstasia
Tue Dec 07, 2004 9:43 pm
#5

Bugs are used for feedback and do not go to CSR's.

Submit a ticket using the holocron (ctrl + h). You will need to search the knowledge base first.

Type in a word, like camp or help, into the search box and click the submit key. Wait for the answers to appear and select one by double clicking it. Scroll to the bottom and then click on let me submit a ticket.



Taewyn Moonrunner | Domestics Trader Extraordinaire |
-346, -6154 on Corellia (outside Coronet) - Old Vendor Location
308, -4996 on Tatooine (outside Anchorhead) - New Vendor Location

Calia Moonrunner | Master Image Designer, Novice Rifleman |
One way or another, I can rearrange your face

Currently Level 17 Spy

"You can wake up now, the universe has ended."
ReinerdOne
Wed Dec 08, 2004 10:32 am
#6

Thanks guys, but i ended up just logging out , and coming back When Col. Teraud spawned so he could kill me



Reinerd
Dark Side Adept
Imperial Colonel



Vendor : -862 3045, dant, Rein's Loot & Rewards
Nendaiki
Wed Dec 08, 2004 11:20 am
#7

I don't know if there's a difference, but I recently got stuck in the Emperor's Retreat and used the old classic /unstick. Worked like a charm.
Dosi
Wed Dec 08, 2004 1:53 pm
#8

Go to the Launchpad chat. There's almost always a CSR in the General chat room.



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Elder Master Smuggler, Seller of Spices and Imperial Faction
Eta-2 Actis Interceptor "Darkness Fell"
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