Game Guides Archive
Thread: want the bugs fixed? heres how
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BovineX
Sat Oct 02, 2004 7:37 pm
#1
big corporations work on a simple principle, maximizing profit and reducing cost.
if you want the bugs fixed you must use this principle against them.
in other words, make the bugs cost them more to leave them in than to fix them.
how? easy, don't use /bug to report bugs. that lets them use you as a paying beta tester. you are not, you are a customer. use a CS ticket to report bugs.
a CSR will take @ 5 min to even give a cannned responce to a ticket. if 1000 ppl every week switch to a ticket, and force a responce, SOE will have to pay some poor indian $3 an hour to answer them.
this adds up very fast. stop letting them get away with a shoddy product.
bovinex
BovineX
Sat Oct 02, 2004 7:42 pm
#2
and i took my own advice.
i went to a base raid. it took 1 min 30 secs for any action i did, chat, heals, anything, to happen from pressing the keyboard button to the action happening in game.
unacceptable, im on DSL, ping and FPS were both low.
i submitted a ticket.
CIEBrandon
Sat Oct 02, 2004 8:13 pm
#3
Nothing is going to fix that issue, its not your connection, its lag from the server, no hardware is capable of handling that much data from all those people at once at this time. The servers are having to process 1000x more data than just your base raid at a given milisecond. This is limitations of current hardware and no one but hardware desighners can overcome that, and that takes time 10ghz processors etc.. are not born overnight.
As for the use tickets instead of bug, that may work, couldnt hurt, butI doubt it. From what I've observed in the last few weeks this game is bleeding players.. less and less of the people I know logon everyday.
Ilcoi-Ithma
Sat Oct 02, 2004 8:26 pm
#4
Your idea about reporting bugs to the csr is reasonable for true bugs. However the server lag you're talking about is in no way a bug. Remember that this is not a First Person Shooter where a server is processing data from say 50 people at one time. This is a MMORPG.
SuperLaser
Sat Oct 02, 2004 9:01 pm
#5
no no no you got it all wrong heres how
1. Create a Chracter
2. Grind Jedi for 3 months
3. Use the jedi character to report the bug
4. Wait 1 minute for SOE to get the monkeys to program it
VOILA
Bug reporting for idiots
BovineX
Sat Oct 02, 2004 9:04 pm
#6
i disagree, on part anyway, ive been on MANY raids.
this wasnt just lag, it took 90 seconds....90. thats not just lag.
something else was going on, and if it was just lag the ping and FPS ould have shot up, it didn't.
i know the responce i wil get wil be canned.
the point is IT COST THEM MONEY to respond to me. not very much.... but if alot ppl ppl make them just CSRs to respond to players, those concers will get far more attention.
bovinex
BovineX
Sat Oct 02, 2004 10:14 pm
#7
lol, my ticket was answered in just a few hours, canned responce, blamed my ISP, but noooo, nothing else i did online was slowed, just in game.
bovinex
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