Game Guides Archive

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admiraljz wrote:

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TashunkaSapa wrote:

If they aren't making the product for the customers, then why are they bothering?

I know the sort of workplace you describe - and I know that the problem nearly always boils down to small-minded managment that fails to realize that if you make customer satisfaction the top priority, everything else is assured.

They don't need to misdirect, stall or connive us to keep getting our money - if they simply make us happy they'd make money hand over fist. And it's not even a case of Player A wants this and Player B wants the opposite - we all want a game that works well and is balanced. Nobody actually prefers the lag that happens in Coronet and Theed even on high-end, well-tuned machines... but they'd rather make new shiny features to distract us from that instead of optimizing the code or investing profits in hardware upgrades.

Usually I find that the people who tell others to "stop your whining" are in fact the players that have been successfully bamboozled by all the new bells and whistles. That's not satidfying a customer, it's placating them. The critical customers are the ones who care enough to look under the hood and point out what needs to be fixed - sadly they are greeted by the small-minded "if you don't like it then just quit" crowd. If we applied that mentality to everything in life, where would we be? Quitting is the easy way out, but it never results in improvements.

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The developers are the middle men, as was illustrated by a post above yours. The players say what they want, the developers agree, the suits at the top say no. Who's the bad guy? We never talk to the suits, only to the developers who have to come up with a hairbrained reason other than the real one (to keep their jobs) why something can't be implemented or isn't as important as X change.

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i cant agree more. when this game was pushed live, the devs knew it was way too broken. the suits pushed it to us to start making money.now we have something else...why dont we have combat revamp?...the suits know if we get combat revamp nd it isnt all that great, everyone will quit. so before everyone quits, lets get the expansion out, make anouther 30 bucks per player and then if they all quit, who cares, EQ2 is coming out. i think the devs have done their best. things would be done in a more timely fashion if the suits would let them have more programmers, but why hire more when the population is dropping.

do u think the devs came up with this great new jedi grind? i doub't it. these guys seem like gamers and know what we want. bbut from up top they are told to make a new money trap, make these guys who want jedi spend months and months trying to get it. there is more profit in it that way. i really loved this game for the last year, but unfortunatly, i doubt many of us will be left a year from now.