CUEmu - Thread Posts

WesFernley

Tue Jun 28, 2005 3:44 pm

Just tried to get a mission from Whip or Dageerin and neither will talk to me. Say I'm busy with another mission. Yet everyone around me can do missions fine. Figures

......

zstowell

Tue Jun 28, 2005 3:48 pm

#2

Well check your journal and make sure you're not listed as being in the middle of a quest. If you're not submit a CS ticket. CSR's have reset a few of my friends before.

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Reb_Wookie

Tue Jun 28, 2005 3:49 pm

#3

Same here. I submitted a ticket to the CSRs, we'll see what happens.

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zstowell

Tue Jun 28, 2005 3:52 pm

#4

Good luck you two, sometimes the CSRs cant' help. I've heard that sometimes it fixes itself when it cycles all the way around again, but that's at least a 12 week wait. Icky.

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i-m-pcommando

Tue Jun 28, 2005 7:22 pm

#5

Had same bug. Dont rag on those csr's they answered ticket in 4 hours! I didnt get email but one was in area and hooked me up. Go csrs

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zstowell

Tue Jun 28, 2005 10:43 pm

#6

Yay good for you. I said sometimes they can't help

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Brewdaw09

Wed Jun 29, 2005 5:26 am

#7

wow thats nice, i had my ticket in four days and i finally got an answer back and they told me to /bug it, good thing i did that, wait, that was 5 days ago, hmm no word. guess illl have to call and cry on the phone or something, lol.. andyway, glad to hear someone had it fixed. my question is, did they reset you or do you know what they did to fix the issue?

WesFernley

Wed Jun 29, 2005 5:50 am

#8

Well hopefully they can fix mine like they did yours. I have noticed that sometimes they will fix it and sometimes they will tell you to submit a bug and wait for the fix. How do you submit a ticket anyways? I submitted a bug report is that the same thing?

Thanks

Wes

Ninyania

Wed Jun 29, 2005 7:31 am

#9

yeah... I'm bugged too.

Went to the village yesterday evening, none of the quest-giver NPCs will talk to me - they all seem to think I'm still doing something for someone else.

Quest journal shows all of my FS quests as complete (with lil checkmarks next to 'em). Did a phase-1 quest about 2 weeks ago.

*sigh*

I put in a CSR ticket - but I doubt I'll hear anything. Never heard anything about my missing Aurilian banner back last September/October either.

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WesFernley

Wed Jun 29, 2005 7:38 am

#10

On a brighter note, your sig made me laugh

zstowell

Wed Jun 29, 2005 10:01 am

#11

WesFernley wrote:
Well hopefully they can fix mine like they did yours. I have noticed that sometimes they will fix it and sometimes they will tell you to submit a bug and wait for the fix. How do you submit a ticket anyways? I submitted a bug report is that the same thing?

Thanks

Wes

No it's not. They made the whole bug reporting thing really difficult so the CSR's don't have to help people. Press cntl-h to open the help window. Then in the lower left corner there is a Customer Service button (somthing like that, I'm at work and don't remember the exact text) Click that and you're brought to a knowledge base search engine. Type anything in to the search bar to look up. Doesn't matter. When it finishes the search pick any of the topics it brings up. Scroll all the way to the bottom and you should see a button saying something about this doesn't help you and you want to submint a Customer Service ticket anyways.Click that and then fill out your report, just like you would a bug report. Hope this helps you out.

Gosh back until about 8 or 9 months ago, when you clicked on Customer Service you got submit a ticket right then. Now they make you go through their knowledge base that has never answered any of my questions because it doesn't cover bug workarounds. That's the only time I submit a CS ticket is when something isn't working right or I don't get an item I'm supposed to from a quest or something to see if there is anything a CSRcan do for me. That knowledge base doesn't help with problems like that or these village problems.

Message Edited by zstowell on 06-29-2005 10:03 AM

STIZZIDEATH
Co-LeaderPNX
___________________________________
MasterTerasKasi
MasterPikeman
AlliancePilot4/3/3/3
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Force Sensitive Archive

Thread: Yup, and I'm bugged.