Force Sensitive Archive

My guess is that a lot of these people have a CSR in their guild or something. CSR's tend to be fickle at best when it comes to who they help and why/when.

---

ElvisTheKing wrote:

See this link:

http://forums.station.sony.com/swg/board/message?board.id=game_guides&message.id=290248

I have had 3 tickets closed by CSRs that will not help me with this issue and other players are getting their branches unlocked.

Can someone please unlock my branch please?

Thanks,

Eawet Ami

Wanderhome

---

Because everyone knows Elvis has left the building already



...

---

ElvisTheKing wrote:

See this link:

http://forums.station.sony.com/swg/board/message?board.id=game_guides&message.id=290248

I have had 3 tickets closed by CSRs that will not help me with this issue and other players are getting their branches unlocked.

Can someone please unlock my branch please?

Thanks,

Eawet Ami

Wanderhome

---

My question to you would be how are you explaining this? I have read both of these threads and I don't comperhend what the issue even is. Not to mention the title alone dosen't really tell anyone anything.

When I submit a customer service ticket or bug report I usually put a great amount of detail into the ticket, and mainly stick with the facts.

Also, if there is something that they can't do for me usually they place an explnation with the ticket that was submited. Was there an explnation given as to why they would not unlock your branch?

Agreeing with the other poster, did you/bug or file a ticket? Bug won't get you any response. And if you file a ticket, do it right and be polite, very clear as to which skill.

Te first one left me hanging for two weeks, added a reply and 2nd one helped me with similiar problem.

I don't know how the CSRs handle the FS unlocks. I know they can, but I am sure they have very strict rules to it.

And also note, their are some unusual CSRs out there. The funniest still I thought was the one who was asked about Jedi visibity points and the BH terminals, and the CSR response was talking about video drivers and had no clue what Jedi visibility was.