Force Sensitive Archive
Thread: Customer Service TicketI
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leo79
Thu Jun 09, 2005 3:53 pm
#1
I posted a ticket about unlock bug in phase 4. I posted it 4 days ago, but i didn't received an answer. Maybe I posted it in the wrong section/sub-section. Which is the correct one?
If its posted in the wrong section, will CSR read it anyway?
Thanks in advance.
Message Edited by leo79 on 06-09-2005 03:55 PM
zTiLer
Thu Jun 09, 2005 4:09 pm
#2
they always answear, even if your in the wrong section. they juswt says its wrong and closes it.
the question is if you did a bug report or actually a ticket..
to make a real ticket (wich is the only they answears) you need to go search in the knowledge base, and then read something and from there click the "let me make my ticket"
did you do that or did you just make a "bug report"?
the question is if you did a bug report or actually a ticket..
to make a real ticket (wich is the only they answears) you need to go search in the knowledge base, and then read something and from there click the "let me make my ticket"
did you do that or did you just make a "bug report"?
leo79
Thu Jun 09, 2005 4:11 pm
#3
I posted a real ticket not a bug report but I'm still waiting an answer...
KIDDAtwood
Thu Jun 09, 2005 6:14 pm
#5
took me about 4 to 5 days for an answer to mine. but when they did they fixed the problem and gave me the unlock. Give them some time alot of quest out there buggedand you can bank xp. they will answer you and if you are legit will help u.
leo79
Thu Jun 09, 2005 7:59 pm
#7
KIDDAtwood wrote:
took me about 4 to 5 days for an answer to mine. but when they did they fixed the problem and gave me the unlock. Give them some time alot of quest out there buggedand you can bank xp. they will answer you and if you are legit will help u.
Ok, I wait and meanwhile I bank XP 
I hope they can help me. Thanks for your support.
Greets.
daz007
Thu Jun 09, 2005 8:03 pm
#8
same for me. almost 2 weeks now and no reply.
Message Edited by daz007 on 06-09-2005 09:50 PM
Showstopper03
Thu Jun 09, 2005 8:36 pm
#9
Hey bud, i had this problem. i submitted tickets for over 2 1/2 weeks and they never responded to me. so i finally started tracking them down. i got as many csrs as i could and put on my friends list then when they came on /tell them to death lol in anice constructive way ONLY!!!! and i finally got one who was very helpfull, all the others told me busy submit a ticket lol. well he fixed it and all is well now. come to find that some reason my tickets were not going through. he told me i had no tickets submitted. hmm odd considering i submitted like 50 lol GL man and just be patient and NICE to them when you talk to them
Klinsek
Fri Jun 10, 2005 3:28 am
#10
The ticket system has been borked as of late. I think this may have something to do with the delays.
Make sure you see "Ticket #(num) sucsessfully created." in your spatial box. After that, reopen the ticket window and make sure you see the open ticket there. If it's not there, it didn't create. This has happened to me a few times the past couple weeks.
I don't know why there hasn't been any mention about this from the CSR team. Same issue has been reported in the In Game Support forum numerous times.
Make sure you see "Ticket #(num) sucsessfully created." in your spatial box. After that, reopen the ticket window and make sure you see the open ticket there. If it's not there, it didn't create. This has happened to me a few times the past couple weeks.
I don't know why there hasn't been any mention about this from the CSR team. Same issue has been reported in the In Game Support forum numerous times.
zTiLer
Fri Jun 10, 2005 8:01 am
#11
leo79 wrote:
I posted a real ticket not a bug report but I'm still waiting an answer...
ok then, expect a few days.. depending on server. they have alot of tickets theese days
leo79
Sat Jun 11, 2005 5:23 pm
#12
They fixed my problem. They unlocked my branch and I can again learn and fill my boxes
Greets.
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