Force Sensitive Archive
Thread: Phase IV frustration
Us, theloyal customers have continued to play all through the CU change over despite many of us not liking it finding it hard to get in to, at least thats how i found it but i perservered i kept playing i knew that i would soon be jedi it would all be worth it, butNO, we are INCREDIBLY patient and understanding and now this, in fact it sounds like i wont get jedi soon, even tho i grinded for months filled all my boxes persisted through the CU.
Customer relations in this game is appaling
I filed 2 tickets one i got a response completly unrelated to the bug, the other to wait till reset, i waited still nothing,
So 6 days later... i am about to loose it with this game,
When will this bug be fixed? or rather will you bother to fix it ? i mean whats a couple more hundred people quiting the game ?
It feels like we are paying to beta test the game at the moment
I could rant all day but for the moment i leave it there, surely others are getting as frustrated as me ?
WolfyBarky wrote:
I have the same problem, I've filed three ticket. The first one the CSR told me in like one sentence, "we as CSRs are unable to help you." The second time I got something about the Clone Armor Quest. I'm waiting for my third ticket response. I have the xp banked too, and this will be my last mission.
HEHE,
wait till ph1 when we will have the message "you can't see that object, you may have tomove closer" for the starting terminal of the quest.
It was bugged in september and in november. dunno in febbruary but guess so. same bug. Will see in this ph1
Having the same problem... this is my 6th and last.... I jave all the XP I need banked as well....
SOE Customer support is an Oxymoron
Im where you are right now. Stuck and waiting to unlock my 6th branch with all the xp banked. They fixed this same bug last time phase 4 was here. Well, they didn't fix it, they just put virtual duct-tape all over it. Figured they had another 15 weeks before they would have to REALLY fix it and they've simply forgotten to do it.
Such pathetic developing. I played eq for 5 years (not proud of it either) and never once do I remember them having to refix bugs. Once bugs were known, they were fixed immediately and never seen of again. Now, as we all know that eq comes from the same company but obviously not the same team. Why is the Star Wars Galaxies team so incompetent? With a name like Star Wars, it puzzles me.
Sony isn't the evil corporation everyone thinks they are. It's just that some executive's kid graduated from ITT Technical Institute with a Associate Degree in Computer Game Design and is now in charge. He then hired all his cool buddies he'd smoke cigarettes with on break. Now we have Star Wars Galaxies as a buggy heap of poop and all the customers are very disappointed.
CSR is a god damn joke in this game. At least in Everquest there were GM's that you could search for and find easily. They would get around to your problem WAYYYYY faster than this automated BS they have us go through. I feel like I'm on the phone with the DMV inserting numbers and when I finally get my call answered, I get cut off. Can ya tell I'm angry?
Too bad Jerry Maguire doesn't work there. He'd write a mission statement on the lousy Customer Service, but then again, he'd get fired just like he did in the movie. God I hate the power of money.
Mead
Message Edited by Chewjedi on 05-11-2005 12:19 PM