Force Sensitive Archive

Really? BecauseI got a response from the same CSR (ChrisO) and he said it's a bug they know about and unlocked the branch for me. It only took 24 hours (not bad since I submitted the ticket on a Sunday night... Mother's Day Sunday even).

I was out hunting on Dantooine when I saw the system message saying I unlocked it and got the e-mail seconds after.

I'd suggest re-submitting the ticket, and point out what you did. Tell them to check your quest journal and that it says the mission was completed, and that you have all the pre-requisites (FS xp banked, skill points free, the novice box already learned). Sure, you have to make it very basic, but you have to remember that the CSRs have to assume that no one knows what they're talking about unless you prove it to them.

I hope you all get your problems fixed, I'm glad I got mine (had the full branch of xp banked when it unlocked).

/bump

Any comment ?

why is it that some CSRs will help you and unlock the branch, yet some won't??..sounds dodgy to me:/

I sent in another ticket and this time, they sent me a response about "Relic Clone Armor!!!"

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Alixir wrote:
I sent in another ticket and this time, they sent me a response about "Relic Clone Armor!!!"

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Same.

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Alixir wrote:

why is it that some CSRs will help you and unlock the branch, yet some won't??..sounds dodgy to me:/

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Having worked in customer service there's a golden rule: Don't piss me off.

If you come off as being a whiner, a greifer, an exploiter, a jerk, a powermonger, arrogant, egotistical, self centered, uncaring sufferer of cranialrectal inversion. You're less likely to actually get help. If you're helpful, polite, considerate, and undemanding you're very likely to have things go your way. I've never had a problem with a CSR anywhere I've called or chatted with or submitted a ticket to because I know how to make them feel like they're doing something good and not making them feel low.

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StickMann wrote:
Really? BecauseI got a response from the same CSR (ChrisO) and he said it's a bug they know about and unlocked the branch for me. It only took 24 hours (not bad since I submitted the ticket on a Sunday night... Mother's Day Sunday even).

I was out hunting on Dantooine when I saw the system message saying I unlocked it and got the e-mail seconds after.

I'd suggest re-submitting the ticket, and point out what you did. Tell them to check your quest journal and that it says the mission was completed, and that you have all the pre-requisites (FS xp banked, skill points free, the novice box already learned). Sure, you have to make it very basic, but you have to remember that the CSRs have to assume that no one knows what they're talking about unless you prove it to them.

I hope you all get your problems fixed, I'm glad I got mine (had the full branch of xp banked when it unlocked).

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I got the same CSR and he told me there was nothing he could do about fixing the problem EVEN tho he managed to fix the same thing for you

/bump

Guys we really need to do something drastic about this, i dont know what but we need to be heard have this fixed. the CSRs are giving mixed responses, i got a response about clone relic armour what the hell

I threw in my bug report and am waiting to see what happens now. Still working on master pilot in the mean time so I'll keep busy