Droid Engineer Archive
Thread: I asked for a 3 day Credit and...
I called customer support and asked for a 3 day credit due to the fact that thier hotfix rendered my char unplayable for going on 3 days now. The gentleman on the phone told me they cannot do that so I asked for his supervisor. The supervisor was not available so he was kind enough to give me his email and this is what I sent to him. I suggest you all do the same......
I contacted customer support and asked to speak to you but you were not available.
I have 2 accounts
*****EDIT*****(account names removed for obvious reasons)
*****EDIT*****(account names removed for obvious reasons)
My complaint or question is pertaining to a refund or credit for 3 days. I have a Droid Engineer that is currently unuseable due to a damaged hotfix that was deployed Saturday October 11th. This hotfix caused an error when trying to craft droids that reads "Internal Server Error: No Owner for Player". "Blair" acknowledged the issue in the Droid Engineers forum. This is just the icing on the cake for it has not only rendered my chosen profession useless at my level but it has been broke for 3 days!!! Not to mention that half the things for the profession is bugged or useless. This is totally unacceptable. I would like a credit of 3 days of game play on my next bill. If you are going to respond with something similar to "We cannot do that" then please attach your supervisors email address and or phone number for I would like to contact him/her. Understand if you paid a lawn service to cut your grassand trim around the hedges each week you would expect that to get done correct? What if they told you that they could cut half the yard and trim around 1 tree only due to some broken equipment. Would you still pay them full price? I think not. How can I be expected to not only pay for 1 account but 2 when the profession is unplayable for 3 days???
I dont think it would be appropriate to post this gentleman's email address here but If you call Customer Support and then ask to speak to the supervisor after they tell you they cant or wont refund you the 3 days they will either connect you or give you his email address. It was pretty painless.
Keave
Don't forget to post the response you get. I'm interested to see what they say but I doubt they'll give you a refund cause if they do to you, then they have to everybody else playing this game.
CSSupervisor
[email protected]
I expected to see...
"I asked for a 3 day Credit and....
All I got was this lousy t-shirt!!"
/bow
Respectfully,