Doctor Archive

Thread: Help other Players... Player Knowledge Base revamp!

Traigus
Fri Feb 20, 2004 10:00 am
#1

Ever wonder how some stuff in SWG works, how stuff is done, "why can't I find that crate of stuff on the bazzar," or "how does that dancer buff work?"

SWG has had a searchable Knowledge Base (KB) forever... but nobody knows about it.

Please help us Correspondents, CSR staff and the devs help other players that may not know as much as you.

--------------------------------------
[this next bit was blatently stolen from the Chef board.. thanks SirVimes!]

The CSRs have been updating the knowledgebase for all professions including [Doctor]. It can be accessed through
in game with the following steps:


Open your Holocron (CTL H with the default keymap)

Locate and click on the Customer Service button

You are now presented with the Knowledge Base. You can either search by question or by a specific KB entry ID (if you know one)


or through the following link:


www.station.com/kb


[end of blatent Chef theft]

If you have a chance please peruse the knowledge database and see if you can find any mistakes.
----------------------------------------

The Correspondents have been hacking away at this for a week +, and would now like you (the general public) to try and look stuff up in the KB and see what you get.

If you find errors please submit them here in this thread.

*********************
If you are pulling articles from the KB ingame:

Submit the item, number (soe22453) and the text that is wrong/unclear (with a correction).

********************
If you are pulling them from the web version:

Submit the article title "Why can't I buff?" (NOTE: this is not your seach string. This is the title of the article you are reading) and the correction. (The web version does not give you the article numbers, so this title will help the CSRs find te article in question when they go to fix it.)
********************

The web version and the in-game version have the same questions and answers, just a different interface.

If you have a question, that has no KB answer, or the answers available does not really help...


Post here with a
--------------------------------
UNANSWERED KB QUESTION:

The Question itself.

Answer (If you know what it is. If you don't, we'll shoot at the devs until they tell us)

----------------------------


Please help out less knowledgeable players then yourselves. There will be threads like this in all the profession forums, so help out with any other professions you have to.

Please keep this thread clear of off topic posts.

Thanks,

-T

Message Edited by Traigus on 02-22-2004 01:33 PM

Message Edited by Traigus on 02-26-2004 05:29 PM



------------------------------------------------------------------------------------------------------

"We've got a blind date with destiny -- and it looks like she ordered the lobster."

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1Kylekatarn1
Fri Feb 20, 2004 5:29 pm
#2

Still a couple miss-spellings in there.



Trino and Valance

Tyrael_the_Archangel
Sat Feb 21, 2004 6:21 am
#3

It's so wierd though. Why did they call the help function a holocron. everyones saying "Looking for holocron!!". everyone has one lol. just pess ctrl h...pitty it's not the 'real' cron everyone REALLY wants hehehe.



Tyreal Hikaru
Ahazi
CSRDavidF
Mon Feb 23, 2004 6:49 pm
#4






Traigus wrote:
Ever wonder how some stuff in SWG works, how stuff is done, "why can't I find that crate of stuff on the bazzar," or "how does that dancer buff work?"

SWG has had a searchable Knowledge Base (KB) forever... but nobody knows about it.

Please help us Correspondents, CSR staff and the devs help other players that may not know as much as you.

--------------------------------------
[this next bit was blatently stolen from the Chef board.. thanks SirVimes!]

The CSRs have been updating the knowledgebase for all professions including [Doctor]. It can be accessed through
in game with the following steps:


Open your Holocron (CTL H with the default keymap)

Locate and click on the Customer Service button

You are now presented with the Knowledge Base. You can either search by question or by a specific KB entry ID (if you know one)


or through the following link:


http://help.station.sony.com/esupport/esupport/consumer/esupport.asp

[end of blatent Chef theft]

If you have a chance please peruse the knowledge database and see if you can find any mistakes.
----------------------------------------

The Correspondents have been hacking away at this for a week +, and would now like you (the general public) to try and look stuff up in the KB and see what you get.

If you find errors please submit them here in this thread.

*********************
If you are pulling articles from the KB ingame:

Submit the item, number (soe22453) and the text that is wrong/unclear (with a correction).

********************
If you are pulling them from the web version:

Submit the article title "Why can't I buff?" (NOTE: this is not your seach string. This is the title of the article you are reading) and the correction. (The web version does not give you the article numbers, so this title will help the CSRs find te article in question when they go to fix it.)
********************

The web version and the in-game version have the same questions and answers, just a different interface.

If you have a question, that has no KB answer, or the answers available does not really help...


Post here with a
--------------------------------
UNANSWERED KB QUESTION:

The Question itself.

Answer (If you know what it is. If you don't, we'll shoot at the devs until they tell us)

----------------------------


Please help out less knowledgeable players then yourselves. There will be threads like this in all the profession forums, so help out with any other professions you have to.

Please keep this thread clear of off topic posts.

Thanks,

-T




Thank you for kicking off this post Traigus. The Knowledge Base in game is quickly growing to cover more and more topics and provide the most accurate information possible. On a daily basis entries are published to the Knowledge Base and any errors that are located are fixed and published.fficeffice" />



The exciting thing about the Knowledge Base is that the response time for the entries can be so swift. If you locate an error in the Knowledge Base and bring it to your correspondent we can fix it and have the corrected version in game within hours or even minutes of receiving that information. Any gaps in the Knowledge Base can also be quickly filled.



I’ve asked your correspondent to start a thread like this for two reasons. First the Knowledge Base is very important to us, but right now it is under utilized. I’m working with the Correspondents and the Developers to increase awareness for the Knowledge Base. Soon we’ll be changing some things in game to make the Knowledge Base a lot more visible.



That brings me to my second reason for coming to you – information that is as complete and accurate as possible. When the Knowledge Base becomes more prominent it will be vital for it to be as complete and accurate as possible. We have been working internally and with the Correspondent program to comb the Knowledge Base and add new entries. We would really appreciate it if you could point out anything that you find to be in error, out dated, or simply missing. If you think a question needs to be asked that’s not here please post it, or send it directly to your correspondent. We’ll work to get as many into the Knowledge Base as we can.



Thank you for your support and we really hope that you find the Knowledge Base to be a useful source of information. Please keep in mind that the Knowledge Base is intended to provide information about systems and policies but will not provide direct spoilers.





For quick answers to many game play questions, you may want to first reference the knowledge base located in the Holocron Menu. You can do so by selecting the customer service option and then using the knowledge base tab. We have recently added hundreds of new FAQs and answers and more will be added more daily, so give it a try!
MyT_Chicken
Tue Feb 24, 2004 2:22 pm
#5

/agree




h Egri p
§ If you don't know; you'll find out soon enough! §

CSRDavidF
Tue Feb 24, 2004 2:25 pm
#6






Agent001 wrote:


It would be helpfull if there was an easy way to list all the profession specifictopics, rather than trying to come up with all the key words that migh lead to them.


Message Edited by Agent001 on 02-24-2004 01:24 PM





We'll take a look at any formatting changes that may be possible to accomodate that.



For quick answers to many game play questions, you may want to first reference the knowledge base located in the Holocron Menu. You can do so by selecting the customer service option and then using the knowledge base tab. We have recently added hundreds of new FAQs and answers and more will be added more daily, so give it a try!
MyT_Chicken
Tue Feb 24, 2004 3:21 pm
#7






CSRDavidF wrote:





Agent001 wrote:


It would be helpfull if there was an easy way to list all the profession specifictopics, rather than trying to come up with all the key words that migh lead to them.


Message Edited by Agent001 on 02-24-2004 01:24 PM





We'll take a look at any formatting changes that may be possible to accomodate that.





OMG a CSR.....quick get a screenshot!!! *grin*


Thanks for posting David




h Egri p
§ If you don't know; you'll find out soon enough! §

Agent001
Wed Feb 25, 2004 1:21 am
#8


It would be helpfull if there was an easy way to list all the profession specifictopics, rather than trying to come up with all the key words that migh lead to them.

Message Edited by Agent001 on 02-24-2004 01:24 PM

CSRDavidF
Wed Mar 10, 2004 2:05 pm
#9



I just wanted to stop by and say that we’re very thankful for all of the input we have received from the community. Over the last few weeks the Knowledge Base has seen literally thousands of new entries in every conceivable topic. Many of the best questions have come directly from these forums.


fficeffice" />


If you have not yet taken a look at the Knowledge Base I encourage you to do so. With Publish 7 (currently on ffice:smarttags" />Test Center and coming soon to a server near you) the Knowledge Base will be more visible with some User Interface changes that are going in. We also hope to further revamp the User Interface for the Knowledge Base in the next few publishes following 7.



If you have questions regarding game systems, even if you know the answers to those questions or think they are silly, please either post here or work with your correspondent to get those questions to us. The more information we can put in the Knowledge Base the more useful it will be for all of us. We are also interested in feedback on existing entries from typos to incorrect wording or information. Bring those to your correspondent as well.



Finally I want to stress again that the Knowledge Base is one of the items in Star Wars Galaxy that we can update and modify whenever we choose. If you see that the Knowledge Base doesn’t cover a topic, or covers it poorly, get your correspondent’s attention and we’ll look at it. Changes made to entries are instantly visible in game and on the web site.



The link to the knowledge base out of game is http://station.sony.com/kb or you can find it in game by opening your Holocron (CTL H) and clicking on the Customer Service button in the lower left.




For quick answers to many game play questions, you may want to first reference the knowledge base located in the Holocron Menu. You can do so by selecting the customer service option and then using the knowledge base tab. We have recently added hundreds of new FAQs and answers and more will be added more daily, so give it a try!
Cailid010
Wed Mar 10, 2004 2:39 pm
#10









CSRDavidF wrote:




I just wanted to stop by and say that we’re very thankful for all of the input we have received from the community. Over the last few weeks the Knowledge Base has seen literally thousands of new entries in every conceivable topic. Many of the best questions have come directly from these forums.


If you have not yet taken a look at the Knowledge Base I encourage you to do so. With Publish 7 (currently on Test Center and coming soon to a server near you) the Knowledge Base will be more visible with some User Interface changes that are going in. We also hope to further revamp the User Interface for the Knowledge Base in the next few publishes following 7.










FYI. Dark blue text on a black background just does not work very well.



---------------------------------------------------------------------------------------


Cailid - Ex Master Gunfighter / Ex Master Creature Handler / Novice Medic. Currently Swordsman / Ranger / Medic
Tab'Fren - TKM / Master Doctor
Med Vendor located in Crimson Solace on Dantooine at 4583, -5213
wooshoofoo
Sat Mar 27, 2004 2:02 pm
#11

Works good for me. Must be your monitor. =)



Agoo- Master Bounty Hunter/Master Rifleman
Smith-N-Weston Master Artisian/Master Smuggler for hire
Smuggler Spices Swoops and more -1562 266 Talus and 2812 4235 Tatooine

hothype
Wed Apr 07, 2004 7:19 am
#12

When press Ctrl+H -> Proffessions -> Advanced -> Doctor it says


"Plain in Simple the Doctor in Star Wars Galaxies is a healer which no other class can compare.


Doctors heal players, and they do it fast, and for big increments. They also are the only proffession that can heal Poison, cure Disease, and Revive players.


All information regarding what is granted and when it is granted can be found in the Skills Interface, (CTRL-S) while in game."


It dosnt say anything about enhancing stats. The real money maker of Doctor's.



Synir'
Fear Baby Wookiee
Ereint
Tue Jul 27, 2004 3:38 am
#13






hothype wrote:

When press Ctrl+H -> Proffessions -> Advanced -> Doctor it says


"Plain in Simple the Doctor in Star Wars Galaxies is a healer which no other class can compare.


Doctors heal players, and they do it fast, and for big increments. They also are the only proffession that can heal Poison, cure Disease, and Revive players.


All information regarding what is granted and when it is granted can be found in the Skills Interface, (CTRL-S) while in game."


It dosnt say anything about enhancing stats. The real money maker of Doctor's.






Yes, in other words, to sum it all up... the Ctrl - H "holocron help system" is a waste of time. I have yet to find anything really informative or insightful in there. And yes, I have spenta fair bit of time going through it. I end up getting my information from scouring the web for user - created manuals and help systems.






                   ''~`''
( o o )
+------------.oooO--(_)--Oooo.------------+
| IGN: .oooO |
| Shelby ( ) Oooo. |
+---------------\ (----( )--------------+
\_) ) /
(_/

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