Dancer Archive
Thread: Canceled Accounts
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Ingrata
Mon Oct 25, 2004 1:21 am
#1
My husband and I canceled our 7 accounts.
I may still frequent the boards.
I will miss each and every one of you.
kirah_ashlin
Mon Oct 25, 2004 4:06 am
#2
/pout
Lilo, order another candle, please . . . . . . . . 
Message Edited by kirah_ashlin on 10-25-2004 08:43 AM
Warryyr
Mon Oct 25, 2004 10:01 am
#3
Take care, best of luck to ya.
Message Edited by Warryyr on 10-25-2004 10:01 AM
Dreamland
Mon Oct 25, 2004 11:30 pm
#8
It's a shame to see someone else go. You knowI was just at the entertainer memorial for the first time this evening. I didn't expect it would be as sad an experience as it turned out to be. Realy stirs up so many memories.
Doriana
Tue Oct 26, 2004 7:51 am
#9
Now I'm really sorry I didn't come spend more time with you on Chilastra.
Thank you for making the time I have spent there more enjoyable, you really helped get me through a tough time.
Best of luck with everything, and you'll be missed.
/hugs
Ingrata
Wed Oct 27, 2004 5:54 pm
#10
/hugs everyone
The 'order to cancel' came from the highest power... my husband. He's been peeeved at the AFK crap, and then the new Entertainer quest (by our math it will take me at least a month to get all the xp I need to get the new dance), but the straw that broke the camel's back was customer service problems.
My husband was affected by the merchant bug numerous times. Apparently there was a bug where items wouldn't go to the stockroom when they came off the vendor, the items just vanished. So he's been opening tickets, and right before they fixed the bug, items disappeared again... 15million credits worth of items 
. He was VERY upset. He opened a ticket and the CSR who responded said "I'll take care of you. E-mail the items you lost to X email address, and I'll fix it", then the CSR closed the ticket and said it was taken care of, even though he didn't actually do anything. My husband opened another ticket referenced to his previous ticket, and the CSR who responded said ' we have now fixed the bug. don't open any more tickets about this. we wont help you with this. stop bothering us.' That is pretty much word for word. So he emailed them the list of all our accounts, a screen shot of the ticket response, and told SOE to watch, because they were all being canceled. Of course, SOE immediated emailed my husband to say "please please don't leave, we'll give you the 15 million credits and whatever other stuff you want" but it's too late.
. He was VERY upset. He opened a ticket and the CSR who responded said "I'll take care of you. E-mail the items you lost to X email address, and I'll fix it", then the CSR closed the ticket and said it was taken care of, even though he didn't actually do anything. My husband opened another ticket referenced to his previous ticket, and the CSR who responded said ' we have now fixed the bug. don't open any more tickets about this. we wont help you with this. stop bothering us.' That is pretty much word for word. So he emailed them the list of all our accounts, a screen shot of the ticket response, and told SOE to watch, because they were all being canceled. Of course, SOE immediated emailed my husband to say "please please don't leave, we'll give you the 15 million credits and whatever other stuff you want" but it's too late.We may come back at some point. I hope we do, as I have made some wonderful friends.
/crosses fingers
lemonella
Thu Oct 28, 2004 3:52 am
#11
You really need to escalate those screenshots of his tickets, etc. to someone much higher up than the CSR's. They have no power at all in game to make changes, but they do have the power to escalate your problems to dev's who CAN help if they want to. Those dev's have the power to escalate tickets higher as well.
I just don't get why SOE is being so hardheaded with the CSR issue. Most of those who quit this game are doing it from lack of communication with anyone who gives a crap. Go ahead, farm your CSR's out to India. I can take it. But if they just don't care about the game or the customers, your losing money! Hire me! Hell I know I can take better care of customers than they can. I have two children who are 12 and 4, AND two teenage step daughters. Again, I have allowed them to live to the holidays, at least. I haven't screamed and pulled my hair out, and they are all getting along great for the most part.
If I can get some peace between my children, husband, and myself without going absolutely nuts, then I'm your girl! I just don't see why it's so hard for CS to be halfway decent. Some modicum of concern or caring, even if it's just for show. We can't even get that far with them. They treat the customers like we're the red headed step chidlren.
Ugh, I'll stop now because I'm about to start my second beer of the night and my mouth will get sloppy hehe heh.
Good luck and check on us soon, especially if we hear winds of change coming soon for the more business end of the CSR's.
::hugs::
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