Creature Handler Archive
Thread: I've asked for a refund on TOOW. Will you?
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LeelMoon
Thu Nov 03, 2005 11:19 pm
#3
Asked for a refund and was denied.
Followed up with a complaint to the better business bureau in San Diego
COMPANY OR ORGANIZATION INFORMATION:
Sony Online Entertainment Inc
8928 Terman Ct
San Diego, CA UNITED STATES, 92121
(858)577-310
COMPLAINT INFORMATION:
Date Received:11/3/2005 6:21:11 PM
Primary Complaint Classification: Selling Practices
Secondary Complaint Classification: Refund Practices
Complaint:
I purchased an Expansion for Star Wars Galaxies entitled "Trails Of Obi Won" under the immpression that they were adding content for my specific in game character's profession. After i made the purchase, the announcement was made that the game was being changed and that my in game profession would not be included in the game after the revamp.
It was deceptive for SOE to sell a game or expansion on the premise of enhancing a Creature Handlers playing experience, and then removing the Creature Handler profession from the game.
I would never have bought the expansion had I known that my Profession would be deleted.
I contacted billing support to see if a rufund could be issued and here is the reply i recieved from Sony.
TSR Manuel D.: Hi, my name is TSR Manuel D.. One moment please, while I read your question.
TSR Manuel D.: RETURN POLICY:
Packaged Goods may be returned within 30 days of shipment for a full refund, less shipping and handling charges. No refunds will be made for items that are downloadable or opened or that are received by us more than 30 days after delivery. Download products or account keys purchased to activate or unlock downloaded software, such as the Men in Black II: CROSSFIRE game, The Legacy of YkeshaT Digital Download, Lost Dungeons of NorrathT Digital Download, Core CombatT Digital Download, The Ruins of Kunark® Expansion Digital Download, The Scars of Velious® Expansion Digital Download, The Shadows of LuclinT Expansion Digital Download, The Planes of PowerT Expansion Digital Download, Gates of DiscordT Expansion Digital Download, Dragons of NorrathT Expansion Digital Download, EverQuest II - The Bloodline Chronicles - Adventure Pack 1 and Star Wars GalaxiesT: Episode III Rage of the Wookiees Expansion Digital Download and SWG Trials of Obi-Wan are non-refundable at any time.
LeelMoon
Thu Nov 03, 2005 11:25 pm
#4
also following handsnake's advice i filed a complaint with the federal trade commision for deceptive advertising and trade practices
Will see what comes of it.
Ultron69
Thu Nov 03, 2005 11:36 pm
#5
Yes, I will try also to get a refund and I paid for a Yearly subscription for my now soon to be extict CH,So i will be trying to get it down to a monthly payment and refunded for those months not used.I will also fole with the better bussiness burea.The way it works is if they get enough complaints they will take up a Law suit.But I am sure the Corporate Lawyers at Sony will fight it unless it is cheaper for them to settle out of court;in which case everyone on file with the BBB will recieve a check.But could be tied up in litigation for years.
EH_Merlyn
Fri Nov 04, 2005 2:25 am
#9
we wre lucky I guess and didn't buy that piece of Go-sah holding off to see how things went, guess we know how things went.
feel really sad for everyone. 
CH was one of the BEST things out there along with TKA.
soulsyphon
Fri Nov 04, 2005 2:38 am
#11
yes, :-) I just now sent a complaint to the better business burea on this
TargetIV
Fri Nov 04, 2005 7:46 am
#13
I learnt a long time ago, never trust SOE. Following that logic, I have NEVER pre-ordered anything from Sony ever. Given swg and planetside as examples - this logic has served me very VERY well
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