Creature Handler Archive

Thread: Communications with BBB or FTC

DarthBrazen
Wed Nov 09, 2005 11:01 am
#1
Has anyone filed a complaint with either the BBB or the FTC about the purchase of the TOOW Expansion, and recieved any feedback from either organization?


-or-


Has anyone recieved feedback from SOE as a result of a complaint filed with either organization?


If you haven't you could possibly try with some of the info below.


To file a complaint with either you would need to go to their website and you would also need to have any correspondence with SOE documented to assist in the evaluation, such as a copy of transcript from online discussion with an SOE Customer Service Representative. You woul also need information about the company such as:


Sony Online Entertainment, Inc.
8928 Terman Court
San Diego, CA 92121
(858) 577-3100


The Sony Help Page is located here at: http://help.station.sony.com/. You should use the chat piece to chat with a representative online and capture the data for use later.


To file a complaint with the BBB you could go here: http://complaint.bbb.org/


To file a complaint with the FTC you could go here: http://www.ftc.gov/complaint .








____Master Creature Handler/Master Ranger_____


Darth Brazen


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DarthBrazen
Thu Nov 10, 2005 11:54 am
#2
/BUMP




____Master Creature Handler/Master Ranger_____


Darth Brazen


_____________IG - Brashk - Ahazi_____________


Red Lightsabers....why do we have to use red... I


like blue....I want to see my attourney..................

MOMMY!!!!!!



GrupertRHD
Thu Nov 10, 2005 12:08 pm
#3
I have said it before, BBB is worthless and toothless, period. All they can do is A: Send a letter to SOE. B: Put a negative rating of SOE on their website.

Thats it. In fact, many companies ignore letters from the BBB. And, SOE may not be a member. Also, how many gamers take the time to go to the BBB website and research a game company? I bet little to none.

Best way to complain about a company is this: Take your money and walk away.
aibleman
Thu Nov 10, 2005 5:07 pm
#4
/BUMP



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Lorelai_Seabreeze
Thu Nov 10, 2005 6:35 pm
#5
BBB has been shown to be a tool of busineses.
If the company is a member THEY PAY BBB
You honestly think BBB will do something to cut off that income from these companies?
It's been reported about on 20/20 and several other news shows that the BBB is a fraud in itself.




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DarthBrazen
Thu Nov 10, 2005 10:14 pm
#6

I've actually had decent luck in the past when filing a claim against an insurance company. I filled out the form online, and got a call from the company about 2 days later wanting to review my claim. In the end, I recieved all the deductibles back, a letter of apology....and most of all the recognition that I, the customer, was right......as it should be.


While, I can't say what they are like in the California area, I know it is a decent place in Memphis, TN. It doesn't hurt to try. Anyway, there is also the FTC too.


Additionally, I know many of the online shops ask for feedback on products. I encourage people to provide your feedback of the game there as well to prevent folks from spending there hard earn cash with a company who makes such bad practices as they have done.





____Master Creature Handler/Master Ranger_____


Darth Brazen


_____________IG - Brashk - Ahazi_____________


Red Lightsabers....why do we have to use red... I


like blue....I want to see my attourney..................

MOMMY!!!!!!



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