Community Relations Archive

Thread: An idea to get feedback from players

Messiah78
Wed Aug 17, 2005 7:56 am
#1
I thought I'd quote myself here. It's taken from a thread on the Chimaera forum about SOE directions regarding SWG :




Once, during an interview, Thunderheart stated that it was normal there was so much whine on forums as the people happy with the game don't quit playing to come on forum and start throwing flowers at the dev team. No need to be a rocket scientist to figure that out... How many people contactthe Q&A service of any company just to tell them that they enjoyed the offered service ?

Obviously, there's something wrong with the way SOE is getting customers feedback. I work as a developer for a company that does quality feedback engines and my point of view is that instead of simply placing a survey on the cancel account page (that I don't know how many persons answer) they could simply implement a survey IN GAME with a little reward for those who answer it (they seem to like designing holo rewards, these days).


Not only they'd touch the unhappy people and the forum posters but as well the happy people that are currently playing the game. "Transform feedback into management indicators and development directions".










_______________________
Ce'e Sharp - not here to fight, only to kill.
Member of Honour, Chimaera
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Ech0Witch
Wed Aug 17, 2005 8:07 am
#2
Excellent idea, and perfectly capable of being done as when the CU was on TC prior to release they had a pop up screen with a load of questions.

They were loaded questions admittedly, designed to effectively favour the CU, but at least it was feedback.





Amina Perasi / Emili Gef'yana [RRF/SFR]

Amina Perasi - Jedi (pre-cu,) Pilot, (Vortex, Crimson Phoenix,) Scout, Ranger, ...Riflewoman, Commando, TKM, Medic, CH, Pikewoman, Carbineer (All Mastered)
Emili Gef'yana - Commando - Pilot, (Smugglers Alliance,) Riflegirl, Squad Leader, ...Ranger, Markswoman, Scout, BH, Carbineer (All Mastered)
(gnn[[[[[[[[[[]nnnWX9ggggggggggggggggggggggggggggg)
- Waiting for SOE to apologise for the NGE !!!
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