Community Relations Archive

---

Darkdeathdvde wrote:

I am disgusted in how CSR has dealt with my complaint!

Someone I know has an exploited account with 3 characters on one server.



Unfortunately unless you were the player you
were talking about there is no way for you to know for sure the events
that character did, the csr's can however check this.

I report this to the CSRs as this is clearly unfair to every other single paying customer

The response was that there was no exploit (wrong) and now the guy is emailling me in game telling me he knows I did this!



Again, CSR's may have confronted this person
and investigated them and then they assumed that someone reported them
and that it was you reporting them (if you had made contact with them
(the accused) which it seems you may have)

NO THAT IS TOTALLY WRONG!!

The system
clear states that privacy is respected etc etc. well excuse me if I
wonder why then that this person knows this and the fact the CSRs
havent done a damn thing about it. I am thinking of the legal
repremands here on my privacy agreement which was broken by a CSR! If i
find this post gets deleted too, it will only fuel my fire, so lease
respond accordingly and not just to delete my thread!

You are going on a lot of assumption and
unfortunately there is nothing we can do about that. I assure you that
our CSR's would never give out anyones name or information regarding
tickets to someone else.

---