CUEmu - Thread Posts

Andur_R

Wed May 04, 2005 5:16 am

Hello SOE,

I do not know where the proper forum post would be for this kind of message. So I chose this one. I hope this gets read and spread to all members of Lucas Arts, SOE, and CSRs.

I work in a customer service type job myself so I know how rough this must have been the last couple of weeks. I know people are free to express their opinion in any way they choose, but there is a right and wrong way to do it. I think your staff have been remarkable. I think the inventiveness and redesign the CU has brought was ambitious and in good forsight for the future. The fact was Pre-CU was unbalanced. So Kudos to you for doing what you had to do.

This is not a letter to praise or gripe about the game. This is to thank you all for all the work and dedication you have put into this game. I know how bad a day I have when all day long I get letters of nothing but gripes and complaints. And even if you are not personally involved with the coding of the CU, to hear all the noise makes you feel bad. You tend to emphathize with them and feel personally attacked when they get real beligerant and bash your game that you work hard on. So I wanted to give you at least one letter this week saying thank you. I appreciate you, each one, in what you do for this game and our community. I love the fantasy of Star Wars and love this game. I, for one, am sticking to it no matter what and will learn to adapt with each change that comes. Keep up the great work guys.

Thank You,

Kevin Sharp

LOWCA = Andur Rendar

BRIA = Diad Itasko

KETTEMORE = Sraak Doneeta

PS> The spell check seems to be broke so sorry if some of the grammar is off. Lol.

Andur Rendar = Lowca (Trader/Structures)(Freelance Pilot)
Kazic Daane = Lowca (Smuggler)(Imperial Pilot)
Jacleen Willowoak = Eclipse (Spy)(Freelance Pilot)
Kycera Totea = Eclipse (Trader/Munitions)(Rebel Pilot)
Diad Itasko = Naritus (Bounty Hunter)

Ani_cul

Wed May 04, 2005 5:21 am

#2

Agree , and have said the same in not as many words myself.

Glad to see I am not alone in being thankful theyare doing their job,
even if people do not like how it is done.

ªª Ani'cul's ATTIRE
home of Æ Assembled Ensembles
Agro Outpost, Dantooine {1300 -6100}
I RE FREE

Crizis

Wed May 04, 2005 1:12 pm

#3

Ani_cul wrote:

Agree , and have said the same in not as many words myself.

Glad to see I am not alone in being thankful theyare doing their job,
even if people do not like how it is done.

What, then, is their job if their customers don't like it? LOL

Give me a break. They're minions. What job is it exactly? The part where they don't reply because they'd get fired just like the many correspondents who have been forced out? Just like Jon "SOE_Calandryll" Hanna, the only enthusiastic, responsive community relations rep we've EVER seen here, and who lasted not even all of 90 days?

Are they the ones who only post announcements and ignore all the feedback from the community, or are they the ones who go around trolling the forums to delete all posts and threads that threaten SOE's success (if ever they could be successful, they've botched this project from the beginning,) or the ones who delete all the posts and threads that question changes, or to delete the posts and threads that offer viable alternatives that start to garner community support and thus must be silenced?

Wow, Monty Python comes to mind with a mocking voice, "Oh you who have been OH so supportive of the community, who hast gone so FAR out to bestow your wisdom upon us with your TOONS post while we suffer, we are SO thankful that you ignore us, and we beseech you in your mightiness of girth to continue to ignore us, and delete us, and ban us, and just thrash us viciously with a fish, because we are oh so unworthy that we must keep paying with our pathetic wage earnings to you to continue to ignore us and use our money in ways that benefit you and not us, we are so grateful, please don't stop abusing, manipulating, and taking advantage of us, and OH please don't do any more than the naught that you do to communicate with us, because you are OH so grand."

Believe me, being a business executive in a successful service industry, these people don't know the fundamentals about customer service, value, communications, feedback mechanisms, and certainly don't know the base fundamentals about project management.

===================SIG================
Management change and credibility is expected & deserved, and really a requirement for me to desire to log in and not have my MMORPG time completely wasted. SWG's mismanagement, ongoing, lacks credibility. I have no desire to log into my toon, attempt to accomplish something, only to find out that my blue zebra, 12th level, with 20 badges, isn't going to be turned into tomorrow's 4th tier yellow monkey, and all the zebra's stuff is no longer of value. Without credibility, its just a duck hunt game that doesn't even keep score of how many shots land on a duck.

Community Relations Archive

Thread: Kudos to SOE Staff and CSRs