Community Relations Archive
Thread: CSR revisited :(
Page 1 of 1
DenDee
Sat May 07, 2005 6:06 am
#1
By the agreement, if i have an issue about a particular CSR, i have to file a ticket with a request to forward it to a Manager. Good old Army practice, and works quite well, I agree. I cannot blame any company for adopting this efficient practice.
However, I happen to have a certain complaint, and, lacking the proper place to place it, am placing it here. Rather than an issue with a particular CSR, this case represents the quality of customer support as of recently. With the exception of several devoted employees, most CSRs recently seem to be bending under stress and the whole system is becoming inefficient. As a loyal customer for about two years, I would really appreciate the level of customer support brought back to the high level it used to be at. I hope this is within the company capability. I understand most of the clients are kids, and that is it very hard to find competent customer support manpower, and i wish you best of luck in fixing this issue. Thank you.
Den
Here is the issue itself:
http://i6.photobucket.com/albums/y214/dendee/csr-incompetent.jpg
wildcat84
Sat May 07, 2005 4:03 pm
#2
Community relations and customer service, ie: the LACK thereof is the #1 problem with this game, far more serious than the deficient CU release.
Until we see some heads roll over the absolute atrocity that has passed for customer service in the last month, I don't think the people we have lost will ever come back to the game.
Until we see some heads roll over the absolute atrocity that has passed for customer service in the last month, I don't think the people we have lost will ever come back to the game.
Blimigerite
Sat May 07, 2005 7:30 pm
#3
Wow looks like you were quite rude to the CSR actually. I don't see any timestamps on the image. How much time had passed before youstarted insulting the CSR?
DenDee
Sat May 07, 2005 8:43 pm
#4
I have to admit i lost my temper a bit. The whole screen took about 5 minutes (it was not a very busy moment, not that i winded up in 30 seconds, while the agent was tending to other questions)
Message Edited by DenDee on 05-07-2005 08:44 PM
Rehavam
Sun May 08, 2005 3:31 am
#5
I don't see any rudeness on his behalf at first only CSR's ignoring him and refusing to help while they make small talk and silly comments. A very common occurence in the chat rooms. The CSR'sdon't do their jobs properly most of the time. The McDonnald's remark was spot on.
wildcat84
Sun May 08, 2005 6:43 am
#6
We are the PAYING customers. The CSR's work for US, not vice versa.
Oh well, the crashing sub numbers will teach SOE some humility, I think.
Oh well, the crashing sub numbers will teach SOE some humility, I think.
Page 1 of 1