Community Relations Archive

Thread: Why is there so much the CSR's refuse to help with?

Stena
Sun May 08, 2005 4:24 am
#1
It's not that they wont help you it's that they cant help you. Weather this is because they are not allowed or because they simply can't.

If you look on the PA/Groups forum there are at least 2 threads on this. I recommend you check them out.




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wildcat84
Sun May 08, 2005 6:45 am
#2
The CSR's are put through the David Spade "no" training and it shows.

It's a crapshoot. I've had them show up fast and instantly fix a problem, and then I've had them ignore stuff for days and reply with rudeness.

It depends on which one you get. Some actually help. Some are escapees from a psycho ward for sadists.



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MsNiL
Sun May 08, 2005 12:06 pm
#3

Most tickets I post the CSR did not understand the problem and closed the ticket.


But once I finally got a reply that matched the questions asked the CSR always reply with "We do not help you with this problem".


We have lost so much... SO MUCH thanks to broken systems in this game... and yet I keep hearing "We wont help you".


I have been sending tickets for 2 weeks now becouse our guild is broken thanks to our guildleader was fooled to /guildremove herself. No help.
I have been sending tickets for 1 week now becouse our city was deleted 2 seconds after our new mayor was elected. No help.
I have been sending many similiar tickets about lost objects, and the CSR's almost out of a reflex reply "I wont help you".


This is terrible.





--- Cancelled 24th November 2006
Reason: The lack of multiplayer pve content and Star Wars feel.
For 3 years I have tried to find excuses to stay in game but only the expansions offered me what I subscribed for in the first place: A multiplayer Star Wars pve experience with friends around the globe. I found friends but with almost no addition of pve content they dropped out one by one. Now it's my turn.
jrscott
Sun May 08, 2005 1:21 pm
#4




wildcat84 wrote:
The CSR's are put through the David Spade "no" training and it shows.




David Spade acting like a customer: waaahhh, my 2500 damage LVA just disappeared! Can you help me get it back?


CSR Trainee: Well, err maybe I could talk to my super....


David Spade: *Whap*


CSR Trainee: No??? (Thinks, maybe I should have applied for a CSR job at Blizzard).




Message Edited by jrscott on 05-08-2005 04:22 PM



Offer pre-CU SWG Servers NOW! End the suffering. SOE, let my people go!
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