Community Relations Archive

Thread: Polite Request for More Community Interaction

Zutono
Tue May 24, 2005 2:26 pm
#1
Greetings,


I have been playing SWG for almost 2 full years now. I have survived the wide variety of changes and developments. I have endured and enjoyed almost every minute of my game time. Recently I had a grand glimmer of hope extended to me by the staff of SOE. The staff assigned a CSR for each server. This gave us a specific person with whom to interact regarding situations and questions we had in-game. These personell did an EXCELLENT job.


From January through March of 2005, I was pleasantly surprised by the interaction that the SOE staff gave to the community, and I had sincere hope for the future of the game. I fully support the CURB and ROTW and although they have bugs, I like them.


That said...the interaction with the community has gone to a never before low-level. The extent of communication with the community is limited to a short list of patch notes. There are a wide variety of correspondents that are supposed to be interacted with, and communtiy relations personell who are supposed to interact with the players. As a continuing customer and player of this potentially excellent product, I would like to request a response regarding the lack of interaction.


Test center posters are not even getting recognition that they have been read. Correspondent top-10 issues are being ignored (seemingly...Publish 17 does not address any of the ones I have seen except for a partial fix for Force Breach for the jedi)


I would like to see the return of the server CSR's and an increase in Customer Relations communications. The lack of communication worries the players...the more that the customer relations personell post on the forums...the happier we'll be.


Thank you for your time...and I am sure that I am not alone as the SWG community looks forward to your prompt response. Enjoy your day.



Ztepper, Z'tepper, Zpawn
Corbantis Keep (CbntK)
"Lead, follow, or GET OUT OF THE WAY!"
---==={{{[[[ Prince Xizor sends his regards ]]]}}}===---
(ggggggggggggggggggxnnntnnnnnnntnnnxgggggggggggggggggg)
Cutedge
Tue May 24, 2005 8:44 pm
#2

/agree


Right now we have no clue what the developers are doing and what they are working on. Four days after the release of publish 17 to TC, they pushed a minor publish today that has two bulletpoints in it's patchnotes. We should still be in overdrive mode, because the release of the Total Experience pack is this week and that new user tutorial is a great addition to the game, and will definitely help in new player retention, an issue that SWG has had for years now.


However, there's a lot of questions we have, and the community staff isn't answering them, even though the questions are being asked and brought up in the issues/bugs threads time and time again.


Right now, all the end level content has insane spawn rates, unstoppable mobs, or both. Is this going to be corrected?


Right now, a lot of the GCW dynamic content is so powerful that it can't be attacked. Is this going to be fixed?


Are the developers still working on issues?


Are they aware of the player concerns??


What issues are they working on?


Are they working on new content?


Are they going to work more on publish 17 or is it going to sit in stasis on test center for a few more weeks?


What is the community staff doing?



I came back to SWG and I'm happy with it. It's still one of the most dynamic and rich gameworlds, but that doesn't excuse the problems we are having to deal with. It doesn't excuse no fixes coming down for more than a week when there are glaring gameplay problems. And it certainly doesn't excuse the absolute lack of communication froma staff whose job is to communicate with the playerbase.


Four posts a day doesn't justify their positions. I don't want the community staff fired, I want interaction with the community and answers to questions we've been asking for a month now.


Message Edited by Cutedge on 05-25-2005 01:48 PM



Cutedge Slugbait
Elder Doctor / Elder Pistoleer

Goodbye my love, goodbye. Losing ground is what it takes if you really want to fly.

SWG Wiki: Everything you wanted to know about kreetles, but were afraid to ask.

"Looks like SWG attracts the biggest cry babies, who whine about the game in multiple forums but continue to play it. We are tired of people making multiple posts in every PCG forum and whining about SWG. If you hate the game stop paying the monthly fee and sell everything on Ebay."
wildcat84
Wed May 25, 2005 4:20 am
#3
Community relations is compltely nonexistant, and is ultimately where the blame lies for the CU fiasco, due to their complete lack of any attempt to keep us informed, tell us WHAT they were doing, and WHY, and continues in the post-release period in that we STILL aren't getting any information about what is being fixed.

/fire Tiggs.

Unless community relations steps it up to a level we've never seen (that wouldn't be hard), things are heading towards a SECOND meltdown, when those who decided to patiently give them some time to fix the CU after release run out of patience and cancel.

Message Edited by wildcat84 on 05-25-2005 07:21 AM



00000000000000000000Feliis "Cat" Domesticus
00000000000000000000Jedi Master
00000000000000000000
00000000000000000000Maaraa Jayde
00000000000000000000Elder Doctor/Combat Medic/Dancer
00000000000000000000
00000000000000000000Ayala~ Jaackk~ Brurabacca
00000000000000000000Lekula~ Bbob~ Mikael~ Feliis'
00000000000000000000
00000000000000000000"The Duke would kill Chuck Norris
00000000000000000000with his revolver, and he'd never have to reload."
00000000000000000000
XrioT
Wed May 25, 2005 1:12 pm
#4

/agree


Thank you for a finely articulated, non-flamatory, well justifiedpost; I haven't seen anyone say it better. Cheers to you Zutono!

ActiveNick
Tue May 31, 2005 1:31 pm
#5
I agree 100% too. I started my own thread with a list of issues and a request for info, before seeing this one (I posted it in the wrong forum before).



Nix Wynters, Professional Live Performer (Undercover Persona)
Elder Entertainer, Dancer, Musician, ID - Double Rank 3 Popularity - RSF Ace Pilot
Nix' Wynters, Imperial Special Agent Undercover
Elder Bounty Hunter - Tier 2 Imperial Pilot
Dhraax Wynters, Imperial Colonel and Follower of the Sith (aka Darth Peior)
Great Dark Force Wielding Knight - Imperial Ace Pilot
Rrowl, Kashyyykian Smuggler
Elder Smuggler
Xxin Sretnyw, Professional Ithorian Crafter and Businessman
Elder Shipwright, Droid Engineer, Artisan - Entrepreneur

Zutono
Wed Jun 01, 2005 12:22 am
#6
The community is still awaiting a response. Please allow the community relations coordinator the opportunity and responsibility of communicating with us on a regular basis other than TC status and patch notes...we'd like to know more.



Ztepper, Z'tepper, Zpawn
Corbantis Keep (CbntK)
"Lead, follow, or GET OUT OF THE WAY!"
---==={{{[[[ Prince Xizor sends his regards ]]]}}}===---
(ggggggggggggggggggxnnntnnnnnnntnnnxgggggggggggggggggg)
Page 1 of 1
Previous Next