Community Relations Archive

Message Edited by MrWizzard on 06-19-2005 01:47 PM

Message Edited by MrWizzard on 06-19-2005 01:48 PM

See todays patch notes

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MrWizzard wrote:

I was one of the many to rush out and get my Katarn Clone Trooper Armor when RotW was released. I did the rebel side of the quest, and did not receive my X-Wing Hologram. Well a couple months later, we finally got this great news:

Brekkee - *Stakex007* If there any chance the rebels who did the Mort quest the first week of RotW will ever recieve there X-wing holo if they didnt get it fro mthe quest?



Tiggs - We are going to be instructing Customer Service to reimburse the X-wing holo for players who started the quest during period when the quest was broken.

So I waited a couple days, to give them time to instruct CSRs on how to do this, then created my ticket.

Got this response the next day, and while that's quite nice turnaround, it is still absolutely useless to me.

This is CSR-JenniferS at your service. Thank you for contacting Star Wars Galaxies in game support. I am reviewing your ticket at this time regarding the X-Wing hologram. I would inform you that this is a known issue also reported by other players. Our development team is working to fix this issue. Unfortunately, Customer Service has no ETA over the fix of this issue. If you encounter any other in game issues please file a new ticket.

So when will I be able to re-create my ticket asking for my reward? My next ticket will be to get my vanished candles in my chandeliers replaced, as the fix was supposed to turn back on burnt out candles and lamps, but it took too long and they were deleted automatically from my house

Message Edited by MrWizzard on 06-19-2005 01:47 PM

Message Edited by MrWizzard on 06-19-2005 01:48 PM

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Tiggs wrote:

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MrWizzard wrote:

I was one of the many to rush out and get my Katarn Clone Trooper Armor when RotW was released. I did the rebel side of the quest, and did not receive my X-Wing Hologram. Well a couple months later, we finally got this great news:

Brekkee - *Stakex007* If there any chance the rebels who did the Mort quest the first week of RotW will ever recieve there X-wing holo if they didnt get it fro mthe quest?



Tiggs - We are going to be instructing Customer Service to reimburse the X-wing holo for players who started the quest during period when the quest was broken.

So I waited a couple days, to give them time to instruct CSRs on how to do this, then created my ticket.

Got this response the next day, and while that's quite nice turnaround, it is still absolutely useless to me.

This is CSR-JenniferS at your service. Thank you for contacting Star Wars Galaxies in game support. I am reviewing your ticket at this time regarding the X-Wing hologram. I would inform you that this is a known issue also reported by other players. Our development team is working to fix this issue. Unfortunately, Customer Service has no ETA over the fix of this issue. If you encounter any other in game issues please file a new ticket.

So when will I be able to re-create my ticket asking for my reward? My next ticket will be to get my vanished candles in my chandeliers replaced, as the fix was supposed to turn back on burnt out candles and lamps, but it took too long and they were deleted automatically from my house

Message Edited by MrWizzard on 06-19-2005 01:47 PM

Message Edited by MrWizzard on 06-19-2005 01:48 PM

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On Thursday, we will be placing these in your inventory.

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If thats the case then why is it in todays patchnotes?

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DrakoDelSol wrote:

If thats the case then why is it in todays patchnotes?

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A better question would be why were we told less than a week ago that CS would be handling it. And having made that grand announcement to the public why wasn't there a clarification later when the decision was changed? Now of course CS gets to annoy people by telling them they can't help them. This fosters more discontent in their direction when none need be genererated. This issue (and the whole clone armor quest rewards topic) is a test case for the problems with communication on this project right now.

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DocSavag wrote:
A better question would be why were we told less than a week ago that CS would be handling it. And having made that grand announcement to the public why wasn't there a clarification later when the decision was changed? Now of course CS gets to annoy people by telling them they can't help them. This fosters more discontent in their direction when none need be genererated. This issue (and the whole clone armor quest rewards topic) is a test case for the problems with communication on this project right now.

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They said 5 days after the original statement they will be patched in... they probly figured CS would be horribly busy going around replaceing every lost holo... the devs shouldn't be expected to inform us of EVERY LAST THING they are doing.

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DocSavag wrote:
A better question would be why were we told less than a week ago that CS would be handling it. And having made that grand announcement to the public why wasn't there a clarification later when the decision was changed? Now of course CS gets to annoy people by telling them they can't help them. This fosters more discontent in their direction when none need be genererated. This issue (and the whole clone armor quest rewards topic) is a test case for the problems with communication on this project right now.

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This is most definitely a shining example of communication problems.

The kicker is that, as if CS didn't have enough to do with all the /respec nonsense, they've got people filling out tickets for x-wing holos when a fix is being made to SPECIFICALLY address this problem.

The people running this game are doing nothing but doubling and tripling the work they really need to do - when some simple and basic communication would resolve all of this.

There's really no reason to have the CS ticket database cluttered with stuff that will be patched within a WEEK, I mean come on - use the resources you have effectively...in the time this CSR was dealing with x-wing holos, some poor shlub was probably suspended floating in space somewhere begging for help for an additional 30 minutes.

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Stakex007 wrote:

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DocSavag wrote:
A better question would be why were we told less than a week ago that CS would be handling it. And having made that grand announcement to the public why wasn't there a clarification later when the decision was changed? Now of course CS gets to annoy people by telling them they can't help them. This fosters more discontent in their direction when none need be genererated. This issue (and the whole clone armor quest rewards topic) is a test case for the problems with communication on this project right now.

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They said 5 days after the original statement they will be patched in... they probly figured CS would be horribly busy going around replaceing every lost holo... the devs shouldn't be expected to inform us of EVERY LAST THING they are doing.

I get a kick out of how everyone starts throwing negative statements at the devs... when the devs are finally giveing out the damn things. Its been well over a month for some of us... yet most people arent happy, and still moan that they dont have it NOW. You'll get it on thursday... if people cant wait 2 more days.... thats a joke.

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I'd appreciate a link to that public statement about it being patched in unless you mean the announcement of the patch from last night. I had seen nothing of it prior to that and as my post count might imply I spend a fair amount of time on the forums.

Of course my statement which you responded to says nothing about being impatient for it to be delivered to me. It states that the way it was handled casues feelings of bad faith towards CS which were uncessessary if they had planned and communicated better.

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Tiggs wrote:

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MrWizzard wrote:

I was one of the many to rush out and get my Katarn Clone Trooper Armor when RotW was released. I did the rebel side of the quest, and did not receive my X-Wing Hologram. Well a couple months later, we finally got this great news:

Brekkee - *Stakex007* If there any chance the rebels who did the Mort quest the first week of RotW will ever recieve there X-wing holo if they didnt get it fro mthe quest?



Tiggs - We are going to be instructing Customer Service to reimburse the X-wing holo for players who started the quest during period when the quest was broken.

So I waited a couple days, to give them time to instruct CSRs on how to do this, then created my ticket.

Got this response the next day, and while that's quite nice turnaround, it is still absolutely useless to me.

This is CSR-JenniferS at your service. Thank you for contacting Star Wars Galaxies in game support. I am reviewing your ticket at this time regarding the X-Wing hologram. I would inform you that this is a known issue also reported by other players. Our development team is working to fix this issue. Unfortunately, Customer Service has no ETA over the fix of this issue. If you encounter any other in game issues please file a new ticket.

So when will I be able to re-create my ticket asking for my reward? My next ticket will be to get my vanished candles in my chandeliers replaced, as the fix was supposed to turn back on burnt out candles and lamps, but it took too long and they were deleted automatically from my house

Message Edited by MrWizzard on 06-19-2005 01:47 PM

Message Edited by MrWizzard on 06-19-2005 01:48 PM

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On Thursday, we will be placing these in your inventory.

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Do you mean the Holo will be placed in invortory along with the missiong candles? It will be cool to finally get one and see what they look like. If you are going to replace peoples's candles by placeing them in there inventory I have a small problem. Oner of the house that is missing candles is my in game wife's and she has not been since the CU and I would have no way to know if she got the candles to replace the ones that went poof.

Instead of having the devs fix the problem then reimburse people, CS has the devs fix the quest and then do their jobs for them. Its starting to get *REALLY* annoying because their are other issues with rewards that the devs havnt even come close to addressing or saying that they're addressing. CS says that its a known issue and the devs are working on it so they cant help you. How hard is it to fix the quest reward system so it takes in account full inventories and then have CS reimburse the people that are did the quest but got no reward. Thats how things USED to go up until about a year after launch, why the sudden change? Its not like you have more active subscribers since then.

Thanks, I look forward to it!