Community Relations Archive
Thread: the one for seven ratio
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Snikrop
Fri Apr 29, 2005 4:37 pm
#1
When a customer leaves your business with a negative experience, it takes on average seven new customers with positive experiences to cancel out the amount of bad press you are about to receive. I can find no solution, short of giving out free RotW upgrades to cancelled accounts that _might_ convince anyone in my guild of 70 to come back to this game. We've been here since day zero, many from beta and have _NO FAITH_ in the abilities of SOE to correct _anything_ .
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