Community Relations Archive

Well, you say one of the purposes of this forum is to provide feedback on issues related to our communication practices.

I have a suggestion for the tech support people that try and handle problems via email. They should read the email!

I've been exchanging emails with tech support for 6 days and this last one just blew my mind. In my email I answer their question "Are you using any firewall?" I say yes and even tell them which product. Guess what their intelligent response was...

"I see you definitely have a ISP gateway problem if you are not using any firewall."

What is so hard to understand about the word yes? Obviously, the tech didn't even read my email. I understand you folks are busy and I've tried to be patient but come on; to not even read my email that is just ridiculous! If you don't feel like working don't even show up.

And if anyone from Sony (or whoever) is reading this and actually cares my ticket number is #8463-26567360-8759. Check it out and maybe suggest to your people that they actually read the customers email before they try and diagnose the problem. It will probably move things along much faster.

Thank you,

Kejid T'Kel

Kejid T'Kel
Master Creature Handler | Master Droid Engineer | Master Artisan
What does your droid have to say?