Community Relations Archive

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BleuDestiny wrote:

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Ackehece wrote:

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MackAgp wrote:

How do i go about getting a rebate for months unused when having subscribed for 6 months?

Who should I contact?

Thank you for your time,

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EULA:

<snip>at the end of the then-current cycle and you will not be billed again unless you affirmatively reopen the Account. We do not give full or partial refunds for subscription periods that you have purchased.

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That may be true under normal circumstances, but when you destroy the game, subscriptions should be refunded for periods in which the game you subscribed to no longer exists. SWG no longer exists, they substituted another game in its place, and we did not sign up for that.

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Ackehece wrote:

2. To play the Game, you must: (i) purchase the Software (as defined below in Paragraph 7) for Star Wars Galaxies: An Empire Divided; (ii) have a fully paid Account; (iii) have a valid credit card (or, if we wish to make it available, a paid game card); and (iv) have an Internet connection (which we do not provide or pay for) to access your Account. In addition to any fees described herein, you are responsible for paying all applicable taxes (including those we are not required to collect) and for all hardware, software, service and other costs you incur to access your Account. Neither this Agreement nor your Account entitles you to any subsequent releases of the Game and/or the Software, any expansion packs nor similar ancillary products. You understand that we may update or otherwise enhance the Game and/or the Software at any time and in doing so incur no obligation to furnish such updates to you pursuant to this Agreement. You understand that online games evolve over time and, accordingly, system requirements to play the Game may change over time.

10. SOE EXPRESSLY DISCLAIMS ALL WARRANTIES OR CONDITIONS OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF TITLE, NONINFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow the disclaimer of implied warranties, so the foregoing disclaimer may not apply to you. This warranty gives you specific legal rights and you may also have other legal rights which vary from state to state.

11. WE DO NOT ENSURE CONTINUOUS, ERROR-FREE, SECURE OR VIRUS-FREE OPERATION OF THE SOFTWARE, THE GAME, YOUR ACCOUNT OR CONTINUED OPERATION OR AVAILABILITY OF ANY GIVEN SERVER. FURTHER, WE CANNOT AND DO NOT PROMISE OR ENSURE THAT YOU WILL BE ABLE TO ACCESS YOUR ACCOUNT WHENEVER YOU WANT, AND THERE MAY BE EXTENDED PERIODS OF TIME WHEN YOU CANNOT ACCESS YOUR ACCOUNT. YOU ASSUME THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE AND THE GAME IN CONNECTION WITH YOUR HARDWARE, AND YOU ASSUME THE ENTIRE COST OF ALL SERVICING, REPAIR AND/OR CORRECTION OF YOUR HARDWARE. WE ARE NOT LIABLE FOR ANY DELAY OR FAILURE TO PERFORM RESULTING FROM ANY CAUSES BEYOND OUR REASONABLE CONTROL.

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1. To make greater, as in value, beauty, or effectiveness; augment.


2. To provide with improved, advanced, or sophisticated features: computer software enhanced with cutting-edge functionalities.

I don't think so somehow, they have neither enhanced or updated the game with the CU publish.

There is no mention that they may introduce more bugs or change the game into something completely new (which is what they have done)

Would it not be in their better interests just to give me a refund and get rid of me, rather than have me hanging around until september asking the same questions ?

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MackAgp wrote:
I don't think so somehow, they have neither enhanced or updated the game with the CU publish.

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Treena_Daal wrote:
I am of the opinion that the game was both updated AND enhanced with the CU. And if you're going to hang around until September, perhaps somewhere in there you'll actually get over the changes and realize that the game is a lot better of because of them.

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Ackehece wrote:

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MackAgp wrote:

How do i go about getting a rebate for months unused when having subscribed for 6 months?

Who should I contact?

Thank you for your time,

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EULA:

5. We describe our fees for playing the Game and billing procedures related to the Account on the web at a hotlink located at starwarsgalaxies.station.sony.com ("the Game Site"). The fees for the Game and billing procedures set forth on the Game Site are incorporated herein by reference and are subject to change at any time. All fees for subscribers located in the European Union are stated in Euros; all fees for subscribers located outside the European Union are stated in U.S. dollars unless otherwise specified. All fees are prepaid and non-refundable. Upon your acceptance of these terms, we have the right to automatically charge your credit card the Account fee plus any applicable taxes we are required to collect, and you authorize us to do so. Thereafter, each time your Account comes up for renewal, we have the right to automatically charge your credit card the then-current renewal fee plus any applicable taxes we are required to collect, and you authorize us to do so. If we are unable to process your credit card at a renewal period, your Account may be immediately terminated. In the event that we choose to make a paid game card available, the procedures associated with such game card will be set forth on the web at a hotlink located at the Game Site. We are under no obligation to make a game card available for the Game. You may terminate your Account at any time through the Account registration process. If you terminate your Account during your initial free period, your account will be closed at the end of the free period and you will not be billed. If you terminate your Account during any subscription cycle, your Account will be closed at the end of the then-current cycle and you will not be billed again unless you affirmatively reopen the Account. We do not give full or partial refunds for subscription periods that you have purchased.

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